Ernest Jones Reviews 

Husband bought me a bracelet for Christmas cost £1000 within 6 weeks the catch that opened the bracelet broke off I returned it a the lady was lovely she replaced it no problem in the abbey centre store. After wearing the new one I thought it was ok but no this one had came off my wrist 3 times I noticed that the catch was faulty so I returned it to Belfast store this is my problem the manager was the rudest person iv ever met, she told me that the bracelet wasn’t faulty an the catch I said wasn’t fit for purpose was ONLY a secondary catch she then told me that she thought I didn’t like the bracelet, after I proved that it was faulty by demonstrating on one she had in the store was realised what she had said an done, I can’t express the attitude of this woman on here but believe me I will never shop here again. I contacted customer services and they never got back SHOCK do not buy from this store its a load of rubbish bad craftsmanship I have spent thousands over the last couple of years here but NEVER again.

I was assisted by Scott who I found to be extremely patient, knowledgeable and helpful way ; nothing was too much trouble. He took time to answer my many questions which was hugely appreciated as I wanted to make the right choice with my purchase
Would highly recommend
Thank you very much Scott for the excellent service I received.

Pretty disappointed, first order and signed up to use the welcome code. Had my items in my basket, used the code, not applicable.
It’s a pretty poor show to lure new customers in with a discount code, only to deactivate it within seconds so it doesn’t work.

Bought a birthday present online experience was smooth and found exactly what I wanted

Reliable and reasonably priced provider

Was going to make purchase later in year but the sale price was so good I ordered it immediately.

I had my eye on a beautiful replacement wedding ring which was out of my budget. After patiently waiting with it in my basket I was emailed by EJ to tell me it was now in the sale! I also had a gift voucher, so I snapped up the white gold diamond ring, originally around £650, for £144. Over the moon! Thankyou 🧡

I went to purchase a watch for my daughters graduation and the staff that served me ( MARIA) was an absolute gem, she was very polite, calm , patient and helpful, she answered all my questions with grace and professionalism, wish we had more staff like her in other businesses.
You are a credit to Ernest Jones, keep up the good work!!
MR MIAH

Website really easy and happy with clearpay options but disappointed not able to use the sign up for mail 10% code very naughty.

Shocking experience with Ernest Jones. I returned a £570 watch using their return process, and Royal Mail confirmed delivery. Ernest Jones then refused my refund and washed their hands of the problem. I am now left without the watch and without my money.
Customers should be extremely cautious when dealing with returns.

Generally a pleasant experience but only allowing 2 gift cards to complete a purchase is an absolute joke. This was not made clear until the payment page, by which time it’s too late, the gift cards have already been purchased. Other websites allow multiple cards to be used.

loved using the try on feature, makes a difference to gauge what size the earrings actually are, great idea

Long story short, I entrusted them with my engagement ring to be shipped to their designers as a custom wedding band was needed to fit flush with the engagement ring. 30 MINUTES before my ceremony they called to inform me I would not be receiving my rings that they had promised to hand deliver as the delivery driver couldn't make it...only to inform me 1 WEEK after my wedding that they had no clue where my rings actually were.
It's been nearly 8 months and I still have no rings.
The cherry on top... My husbands ring cracked after 2 months of wear.
The staff in the store are lovely, but that didn't get me my rings for my wedding.

Easy & fast way to make purchases. With good discounts.

Staff are utterly rude (via 1) at the Swindon store! I Walked in got no help from 3 staff members I could see, they saw me, completely ignored me and kept playing on their phones! The one member of staff who was the only one actually doing a job was the one who left what she was doing to ask if I needed help! She answered my questions about a watch and was really helpful, she was blonde and I believe her name was Helen. As for the others they are lazy and not welcoming at all! But shout out to Helen!

Extremely disappointed by the level service and the ring that I received from Ernest Jones. My fiancé brought me my engagement ring which was one of the Bloom collection (bloom rome platinum 2.74ct lab grown diamond Marquise Floral Ring) the ring within the space of 18 months had to have 2 replacements because the rings went faulty, when the first ring broke reported it to the Norwich it went in for a repair which took 3 weeks to be assessed them to say that one of my diamonds was lost which it was not, they gave me misinformation all the way through and they gave me bad timelines. They then ordered me a brand new ring and said this was a good gesture. However, the item was faulty, so it's not a good gesture. The manager of the store when I collected the ring did not apologise to me at all and was extremely rude.
16 days later that ring then went faulty. Same design from the bloom collection. I raised it straight with head office this time as felt the level of communication from the Norwich office was not good enough the first time. Which the Norwich store got in contact with me again. No real apology that I'm having to go through with this. They did order me some other rings to have a look at went into the Norwich store again. Spoke to a different lady, She was the assistant manager first the day and she was very helpful sat down with both me and my partner to give us step by steps on the rings and the difference of the rings.

Overall we were extremely disappointed way the service which is a massive shame for such a big brand.

In regards to ernest jone reply I have raised my complaint to head office 19th may and it has still not been resolved.

Ordered a watch for a birthday present, it arrived covered in marks and scratches and the box was damaged. The Newcastle branch failed to answer the phone or return the voicemail. It took customer services 3 days to reply to my email offering me the standard return policy (but they were grateful for my trying to resolve the issue as soon as possible!) Terrible customer care and unbelievable that they sent a clearly used/ marked expensive watch out thinking it would be acceptable.

Thank you Ernest Jones of plymouth and all the staff for being so helpful and patience, with helping us chose a very special ring for my wife,
Especially Gemma thank you all.
Michelle.

Ordering was very easy website helpful.

Haven’t received it yet time will tell, hopefully all will go well.