EpicZen Reviews 210

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Epic Zen is a gem of a shop and being a local I find myself there four or five times a week, popping in either to buy food, treats, supplements, skin care, and even cleaning materials. The staff are... See more

Rated 5 out of 5 stars

I've been buying vitamins and natural health remedies for years in London. I actually live walking distance from Planet Organic and Holland & Barrett. But I can honestly say that the staff working he... See more

Rated 5 out of 5 stars

Superb product. I was skeptical because I’d read many places that UK CBD isn’t worth it, was pleasantly surprised, it’s food quality and I can attest to the epic experience of epiczen cbd drops being... See more

Rated 5 out of 5 stars

Having never jumped on a plane without a huge amount of Alcohol to get me through, I didn’t think I’d be flying again having stopped drinking. I popped in to EpicZen and the lady on the day was incre... See more

Company details

  1. Vitamin and Supplements Store
  2. Health and Beauty Shop
  3. Health Food Store
  4. Natural Foods Store
  5. Nutritionist
  6. Psychotherapist

Information provided by various external sources

Ethical Health Shop All the products in our health shop are free from any nasty or hidden ingredients! We work hard to select only the best and most trusted brands, so you don’t have to waste your time reading the back of all those bottles.


Contact info

4.8

Excellent

TrustScore 5 out of 5

210 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Nice to shop on the high street

Nice to shop on the high street. Friendly and knowledgeable service. Shop has good selection of quality vitamin brands etc. Found what I wanted plus some organic hand sanitiser! Will return.

23 March 2026
Rated 5 out of 5 stars

Great wellness product selection

Great selection of wellness products including supplements and vitamins.

10 December 2025
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Reply from EpicZen

Thank you, Genevieve. We’re really glad you enjoyed the selection. At EpicZen we try to stock carefully chosen wellness products, supplements, and vitamins that we genuinely believe can support people’s health. It means a lot to hear that you found the range helpful. We hope to see you again soon in the shop.

Rated 5 out of 5 stars

The AA ARE awesome

The AA ARE awesome

29 September 2025
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Reply from EpicZen

Hi Meena,

Thank you for the kind words. We really appreciate you taking a moment to share your experience. It means a lot to our small team at Epic Zen to hear that you had a positive visit.

We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

The team was incredibly welcoming

The team was incredibly welcoming, and the products were both stunning and of high quality. I am eager to visit again!

24 January 2026
Unprompted review
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Reply from EpicZen

Aloha Christopher,

How kind of you to take the time and leave this lovely comment. We assure you that we are eager to meet you again. Your lovely and loving energy is needed everywhere:)

Rated 5 out of 5 stars

Quality products and thoughtful…

Quality products and thoughtful service. If they don’t have what you want, they suggest other local stores that may carry the item. Always my first port of call.

4 September 2025
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Reply from EpicZen

Thank you for your lovely review. We always aim to be helpful and genuinely care about our customers and community. Your continued trust and support mean the world to us.

Rated 5 out of 5 stars

Good products and customer service

I like the products and the person working in the shop was very kind and helpful

25 August 2025
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Reply from EpicZen

Thank you for taking the time to leave a review. We are really happy to hear your experience in the shop was a positive one. Your support is truly appreciated.

Rated 1 out of 5 stars

Disappointed

Disappointed – Poor Product Condition and Dismissive Response

I purchased a supplement from this store that didn’t meet expectations — the texture and smell were off, despite being within its expiration date. I’ve used the same supplement from other sources before, so I know this wasn’t normal. It suggested improper storage somewhere along the line.

I contacted the store requesting a refund or exchange, but was refused. I was later contacted by both the manager and the CEO of the supplement’s manufacturer, who told me that similar concerns are not uncommon among customers — and used that as a basis to deny my request. That explanation only added to my concern, as it implies a recurring issue that still isn’t being addressed.

Disappointed not only with the product, but with how the complaint was handled. Proper storage and quality control should be a priority. I won’t be purchasing from this store again.

7 May 2025
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Reply from EpicZen

We're sorry to hear you were disappointed, but we must respectfully clarify a number of inaccuracies in your review.

The supplement in question was sold in perfect condition, well within its expiry date and stored according to the manufacturer's strict guidelines. You raised concerns about texture and smell, and we took your feedback seriously, so much so that we contacted the CEO and Quality Manager of the manufacturing company directly on your behalf. Their response confirmed that the characteristics you described, including crystallisation, are a normal and safe feature of liposomal formulations. This is well documented in the product literature. At no point did they suggest there was any quality or storage issue.

Furthermore, as we are the sole UK distributor of this specific product, your claim that you've used the same item from "other sources" is not accurate.

We always welcome genuine feedback and aim to offer excellent service, but we also have a responsibility to protect our reputation from misleading claims. We stand by the quality of this product and how your enquiry was handled with care, transparency, and direct communication with the manufacturer.

Should you wish to revisit this with a fair and open conversation, we'd be happy to speak further.

EpicZen Team

Rated 5 out of 5 stars

Coolest shop in Angel

Really like the location on the shop I walk past it pretty much everyday, recently started reading books about the chakras and spirituality like the fact the got natural stones too I’d definitely be back for more purchases
Great staff was really friendly.

Thank you

19 April 2025
Rated 5 out of 5 stars

Kind and Knowledgable

I have visited this store on several occasions and the customer service is always brilliant. Always very kind and knowledgeable. The products they recommend always do the job as well. I appreciate that the advice is never generic, always specific.

15 April 2025
Rated 5 out of 5 stars

It was my first time visiting the…

It was my first time visiting the store. I knew exactly what I wanted and the employee was friendly and efficient in helping me find the product. She even helped me with getting 10% off my next purchase. Peaceful vibes & lovely shop-I will be back.

10 February 2025
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Reply from EpicZen

Thank you so much for your kind words! We're thrilled to hear you enjoyed your visit and found exactly what you needed with a little extra savings. Looking forward to welcoming you back to the shop soon. Warm wishes!

Rated 5 out of 5 stars

Great products and friendly staff

Very friendly staff and some beautiful, good quality products, will definitely return!

21 January 2025
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Reply from EpicZen

Thank you for the great review! We're so glad you enjoyed our products and service. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Very good service thank you

Very good service thank you

30 December 2024
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Reply from EpicZen

Thank you for your feedback! We're delighted to hear you were pleased with our service. We hope to see you again soon

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