ePay Reviews 258

Had a problem with payment confirmation. Support team helped me to find the receipt.

Very quick support response. Their answers was correct and very helpful. Just as it should be when you contact support and need help. Smooth and competent. Thank you for that!

I forgot to print a receipt and reached out to ePay. They were more than willing to help me out and quickly too :) Excellent customer service

Great customer support service, got contacted right away, they were super nice and helpful!

I had a problem with the authenticator code as I lost it due to a software update, ePay support team was proactive providing me with solution immediately. This has also happened on other occasions when I had encounter difficulties.

We've been utilizing Epay for over a decade, under both its original management and the company that acquired Epay several years ago.

Our satisfaction with Epay has always been high, but we are particularly pleased now that the original management team has reassumed control of the company.

Our appreciation deepened recently when a new opportunity arose, and Epay assisted us with a complex task. Typically, such a task could take several months to complete, but Epay stepped in and resolved this time-sensitive issue within weeks. I wholeheartedly endorse Epay not only as a payment gateway but also as a business partner.

They are incredibly receptive to incorporating features that bring value to your business.

im so glad that platform like this exist. they are so kind. have a nice customer support.

fast, kind, and helpfull.

Spanish text:
Como argentino, estaba sacando una visa para dinamarca y realice un pago con su plataforma y no habia guardado el comprobante el que perdi y necesitaba. En 3 simples pasos cree mi cuenta, envie un mail con muy pocos datos y me facilitaron en menos de un día el comprobante.
muy satisfecho y contento con esta plataforma.

Customer Service never respond and never ever product are working.

even they wont care about customer.

Try to talk management but surprise they don't have management it connect to customer service line

Scam, Fraud, likewise other all word suitable for them.
They take setup fee from me through BTC. gateway is not working. they are not replying. if they drop any massage only exuses.

very bad service and expensive, I was told my card terminal was outdated and had to order a new one. When I deleted their subscription I had to pay the full years money for a product I did not even order.

WORSE CUSTOMER SERVICE EVER!! Their account is nearly impossible to set up and the customer service doesn't help at all or seem to know what's going on

Absolutely shocking customer service tried resolving a issue being cut off 4 times but finally to be told that the gift cards I have 3x£25 can only be spent individuals in a transaction. Tried buying pair trainers for £75 for my daughter thinking can use 3 cards but no. Never will I use epay again or recommend

i took a contract out in 2015 and i had numerous issues with this guys the Company is corrupt, we agreed on £350 deposit and that will be returned to my account within 12 months on the starting contract, its been more than 3 years i have my contract terminated and i am still waiting for my deposit to be paid back to my account. i have proof of all the calls that i have called them more that 5 times and emailed them they keep saying we will process the transaction within 3 to 4 weeks.
i personally advice anyone to ( AVOID ) Epay at any cost .
I PROMISE YOU WILL REGRET.

Epay is advertising with a One month solution, they are charging you for 6 months at a time

following there reply when i signed up 1 year early it was a one month solution

Epay is advertising with a One month solution, they are charging you up front for 6 or 12 months, which are saying is a BINDING agreement (which is not), and when you are stop using their service, they are saying that in their "general terms and condition" are specifying about it, but still is specified as a BILLING OPTION and not a binding agreement.
When asked if they will credit the amount, (they are not even thinking about it) and the customer support will SHOUT at you if you don't"understand" their general terms and conditions.
Crazy company, which will rather take your money instead of finding a solution for service you will not use, but then they will send you in INKASSO so you will pay with Force what ever you "owe" them.

I didn't have a minute of market-level client service from this company. Their billing policy serves themselves rather than the clients. Their managing process is poor and take a pride in executing self-serving fiscal policies. They started billing me before the service was activated. Full details: I started an Epay test account in July 2015. The account manager sent two forms for me to fill out then just completely disappeared. Then I received an email from Epay in November regarding my application to PBS without any follow-up details. I called Epay and the project manager was gone. In June 2016 the application process was relaunched, and EPay was supposed to fulfill NETS requirements for my retail site to be approved. Before that happened, I already received a bill from EPay because "one cannot have a test account for more than 12 months". After negotiation I received an one-month credit, during which EPay was installing 3D secure. Nobody was keeping me informed of the process so I didn't pay the check. Soon I received another bill with penalty. In conclusion, I found their process structurally flawed and won't use this company again in future.

They were all so nice and helpful, and all my questions and requests got answered within minutes.
I definitely recommend ePay to anyone interested in a high-quality solution and service!

After experiencing some issues with prestashop epay module I have finally found it working thanks to Robin from epay suppport. Best regards

I'm very impressed regarding the support. I'm running a store on prestashop and had a problem with a conflicting variable in my theme. The support helped with debugging and quickly fixed the issue. The tech support seems to have great knowledge about prestashop and their module. Thanks for a great support!