epapoutsia.gr Reviews 

Trying to get update on my order which was made on 5th of October with no luck! The chat is a mess and they sent mails to review products for which they have been paid but they have not been received! Their representatives never available!! Unacceptable!

Bought a Lacoste t shirt once it was washed , it ended up 2 sizes smaller . Company sans was my fault . Stay away .

Worst experience ever.

They must be the most incompetent people, or they are just a bunch of thieves.

It took me 3 months to get a refund from an order where they charged my card twice, and sent me a duplicate pair of shoes.

My bank refunded me, otherwise I would still be waiting for these morons to issue me a refund.

And if you happen to read their answer, it's pure bull. They are just incapable of taking responsability for their mistake, and they are delusional. My bank refunded me after 3 months, that's it.

Also, as I read the other reviews, people mention fake shoes (meaning know-off shoes).
Time will tell whether the ones I ordered were fake or not.

Shame on them..

Professionals with capital P. Excellent after sales service and quick response to any queries

I received a defective product, and for the past week I have been trying to complete the warranty claim form on their website, but the site simply does not allow me to submit it.

Customer support via email is practically nonexistent. Emails are not answered in a timely manner, or sometimes not at all. In my case, I had to call them by phone before I finally received a response to my email a full week later. Even reaching them by phone is difficult, as it takes considerable effort to get through and receive assistance.

When you purchase a product and there is a problem with it, you expect the company to provide an easy, fast, and effective warranty and customer support process. Unfortunately, my experience so far has been the complete opposite.

I hope they improve their customer service and warranty process, because dealing with a defective product should not be this difficult or time-consuming.

Very disappointing experience.

Very disappointing experience with epapoutsia.gr. I returned a product more than 16 days ago and still haven’t received my refund. There has been no response to my emails and no clear update on the status of my return. Customer service is practically non-existent. I expected much better from such a well-known online store. I would not recommend.

Where to begin?
* my account at epapoutsia.gr is broken and does not show I have made orders since 2022.
* I ordered four pairs of shoes in July 2026. I now need to return three pairs.
* cannot fill out return form online bc it does not show I have anything to return!
* I cannot print out a return label bc of the same reason,
*The tele. Customer Support used to have an English language option- NO MORE. I cannot speak Greek, therefore I could not use their tele. Support.
* Next, tried emailing them. No reply.
* In the end, AI talked me through what I needed to do to return the shoes without a label. epapoutsia’s site was useless. The courier office helped me make the return.
* Now, let’s see if I get my money back!
* Thankfully I paid via PayPal so I can register a complaint with them. They are very good at handling problems.

I ordered a pair of shoes. I paid for them and the next day I received an email saying that due to a problem my order canceled. I spoke with them immediately to give me more details and they told me that when they checked the shoes to send them to me they found a fault in them and they didn't have other pair to send me. In the mean time they had take my money and I have to wait 5 to 7 days for refund and no shoes for me. As I said to them, if they want to be a serious Company they should check the quality of the shoes as soon as they take the products in their store and not when they are about to deliver them. Waste of time to choose them. Never again.

I really wanted to write a negative review, but when I saw the rating as 1.5 out of 5, I knew that all had been said

I bought a pair of shoes from the online store. They were late in arriving. When they arrived I used them for ten days and with light use they started to peel off on the outside and the soles started to come off. Tragic quality. I sent them a message for a return and they replied (like everyone else from what I saw in other reviews) that they don't accept them. Scammers with fake products. Stay away

Hi,I placed an order about a pair of "Hoka Kaha 2 Frost", by my mistake I place it twice!! I tried to cancel one of the orders but epapoutsia.gr had a very slow response due to canceletion and I finally received 2 pairs of shoes!! I asked to return one pair and have a refund!! I send it back and after few weeks they send me back my money!!!
I am happy!! I have a great original pair of shoes and my money back!!!

I have bought 2-3 times from epappoutsia.gr and products were ok so i kept them. Last time, i bought a pair of shoes, the size was too small so i had to return them and ask for money return. Also i want to mention that the box was tottaly destroyed (GABOR brand)! I returned them and send photos of box so they should know that the box was destroyed and they answered me that it is not their fault, it is the courier's handling...but they have chosen the courier company! Anyway, my return was delivered to them on 23/01/2026, i found that out after conducting on chat. I asked them when they would return me the money and answered that they will first send me a delivery confirmation and then they will start the refund procedure...it is the second day today and they have not sent me email! Moreover, they sent me an email to rate the shoes...shoes that they have received back! After my recent contact to them, they told me that i will receive a return confiarmation until 06/02/2026...from 23/01 they received the product, they will confirm until 06/02/2026! Just to delat the refund...Everything works as along as you do not have to return the delivery! If you return, and they gave to refund they dealy the whole procedure! I will never shop from epappoutsia and also let my friends know! Be careful with that eshop!

I ordered these shoes and they were essentially given to me as a gift. I have had them for no more than one and a half to two weeks, and I would like to express my complaint, as I find it unacceptable that after such a short period of time the soles of the shoes have completely come off from the bottom, rendering the shoes completely unusable.

We paid €80.00 for these shoes, and they are from the Guess brand, which is considered a reputable and high-quality brand. Despite this, after such a short time, the soles have completely detached.

I have already encouraged all my friends and acquaintances never to shop from your website, as I showed them photos of the condition of the shoes. Considering the amount of money I paid, the situation is truly unacceptable.

I will send you the photos via this email, and I request an immediate refund.

Please contact me as soon as possible, as I would really like an explanation. I had heard very positive reviews about your company, but unfortunately, they have proven to be false.’’ This is the email I have sent you since December 22nd, and I have still not received any response. Your complete lack of interest is unacceptable. Honestly, you are a scam, and thank you for convincing me of this for the second time, as I had also submitted an initial review through ACS, to which, obviously, no one responded either.

Nevertheless, thank you, because I have encouraged all my friends and even the store where I work never to purchase from you again, after showing them the photos I had already sent you via email. There is no need for any response, honestly, as it is pointless. Money wasted and terrible quality — one of the worst websites out there.

Kind regards.

I bought a pair of shoes, specifically the new balance 530. The product was fake

I bought Gant snowboot online which have a fault. I have tried to contact customer service but no luck. The sole of boot squeaks making them unwearable. Not Gant quality.

Thank you!.. And I thought I was crazy! Yes, I also think many products are fake. The last two times I bought staff (running shoes for the kids-adidas I think they were) and a bag 6 months ago…they looked fake, I mean shoddily made and cheap.

Marginally crap!
They take no responsibility for paid orders that are not delivered to customers. their call center is answered by a bot with terrible Greek (you didn't even get one article—it takes effort to say), and when they connect you to a representative, you wish you hadn't been connected!

I should have received my package yesterday, but no one informed me that it had been lost and my order, WHICH I PAID FOR, had been returned!
My package contains a suitcase that I need for an upcoming trip abroad (in 2 days), so they've left me without a suitcase!
The representative's reasoning was that the courier company is responsible, but of course that would be the reasoning of a company that does not take responsibility, an incompetent company with no policy or principles!

The easy and totally cowardly way to blame another company that I don't know why the customer should care if you as a company work with the wrong partners! Guess what? That's your problem, not the end user's!
Come on, let's learn the basics, amateurs!

P.S. I still haven't received any official response from the company epappoutsia, and I haven't been refunded a single euro of my money, which they happily took, and of course the system worked perfectly there. Coincidence?

*Edit after their reply:
They reply shamelessly to all the complaints claiming that all is fine and dandy, when what they should be doing is fix their customer service and overall way of conducting business.
Customers didn't go crazy collectively: they are reporting serious problems they're facing because they trusted your business. You get the same complaints from everyone. That should have clued you in. We pay money to buy from you. You should treat that with more respect than the poor excuses you are spouting here. As customers who foolishly chose your business to buy from, we face a nonexistent return and after-sales service. That is stressful and frustrating to say the least. No one should face the stress you're putting your customers through.

Here is my initial review:

"I asked for a return, but the courier never contacted me. I tried to contact epapoutsia, but my first email went unanswered, while my second was answered only when i managed to call them (I had to ask AI for a number since there wasn't a telephone number in sight anywhere). I didn't get a specific answer when I finally managed to speak to an actual person (not a bot who didn't help at all) and 10 days after I asked for a return, I still wasn't contacted by anyone.
The call center didn't answer at all on my second attempt. I wonder how this site is still working."

Bought 3 pairs of Puma and they are all fakes .I`m not buying anymore from them.SCAMMERS, stay away !Just because it is illegal,doesn't mean that you don't do it .In digital era you can easily see on internet what your product should be and what you actually get .You always have good prices and that is why i chose to buy from you but your products are not genuine and i am not the only one to complain.Don't think that people are fools