E.ON UK Reviews 

Disreputable and dishonest. Whilst they set the original tariff, (most likely to entrap) they have attempted to raise almost quarterly and raise far above what the normal monthly charges occurred are. Their substandard 'help desk' does nothing but regurgitate hollow platitudes with a threatening and menacing overtone. Much better to pay slightly higher tariffs with reputable and more established companies. Having left over 6 weeks ago, they sent a final bill which was paid, only to send another final bill today. CROOKS through and through

Had a smart metre installed and the in house display amounts increased. Smart metre failed to send readings to eon which the initial engineer said would likely happen due to poor signal. Repeated phone calls made to eon to request the engineer comes back out to reconnect and explaining that the in house display had increased significantly which was a concern given it was the middle of winter and the uncertainty of usage and bill cost. Many many phone calls made and fobbed off each time with various excuses that they were working on a wide scale issue . Manual readings needed to be sent to to eon by myself in order to get a bill for gas. Fixed contract about to come to and end and lo and behold they contact me 6 months later to make an appointment for an engineer to come out to fix the connection on the metre . Not good enough.

Terrible Communications. Wrong billing from months before i moved in. Been 3 weeks and the issue still is not fixed. Do not recomend. Use any other provider trust me. Quick to email you if you owe money however when they make a mistake you will wait days.

Great visit from
Ian on 21 May. He made sure it all worked out he knew how tricky our village was for signal and persevered. Brilliant to have that local knowledge

I advise against utilizing the smart next tariff, as it has proven ineffective, yet remains available for purchase. i would recommend transitioning to Octopus, as their services operate without issue. I incurred a £250 expense with the car company to facilitate communication with Eon, resulting in a significant financial loss. Consequently, I am pursuing legal action through the small claims court.

Was ok while I was with them until you want your credit back then they’re a nightmare. Left them a month ago and still won’t give my credit back and final bill. Won’t be switching to them again they put the blame on new suppliers even though they and myself have given them a reading

Ryan was on time, explained clearly what would happen and was very respectful while in our house

I'm on a day/night tariff and asked for help finding out if I would be better off on a single-rate. The answer I got was that I'm already on a single rate. My statements clearly show day/night billing.

Hi, happy to take time today to write this review to say thanks to KYLAN from the Solar tech support team, my query was about the EON home app / GIV Energy app, he was very patience with me, I asked a lot of questions on how I can improve the efficiency of my solar panel and battery set up, the most helpful guy at EON I think I have ever come across.

Thanks again, much appreciated.

Had a quote several weeks ago for solar pannels and battery. £7695. A little expensive for me.
Today I noticed them advertising a £500 discount. Put in my details again expecting to be signing up but the same install now costs £8195 and they then give you this fantastic discount of £500 so the price is again £7695. What a con.

I’ve been with E.on less than a month and already cannot wait until my contract is up so I can leave. Referral scheme is a scam and doesn’t work, they do not honour it. Customer service is diabolical, very combative and certainly not bothered about customer satisfaction. Unfortunately I am outside of my 14 day cooling off period otherwise I would’ve left immediately. Do not bother.

Their website is trouble some I can't log into my account as I forgot my password ..it is annoying as if I can't log into my account how can I top up ????

Had Ian (I10881) out to fit a new smart metre for gas and electric. He was polite, professional and friendly. He completed the job swiftly and kept me well informed throughout, despite some awful weather conditions!

He’s a credit to Eon and a really nice bloke!

Absolutely awful. Customer service is non-existent. I literally sent in about five emails over the course of a couple weeks before I got a copy and paste template response from ChatGPT, seemingly telling me that I need to call the customer service number and apparently the customer service email team can’t help… In the time that I had to wait for a response, I got charged a late payment fee (because my issue was something to do with billing that I emailed in about). They wouldn't even refund or credit that money even though it was their fault that they didn't respond to me within time!

I've had this happen to me multiple times now so clearly their customer service team is not trained well enough or they just don't have one (or the company just doesn't give a shit about you and only wants to charge you more money for the late payment fee)

Unfortunately I'm in a fixed contract for another year. Otherwise I'd absolutely be going somewhere else

They are dishonest, lacking credibility and integrity. If there was anything less than 1 star I will give it to them. Horrible experience.

Had an electric car tariff at my old address and no problems, very happy. The problems started 3 weeks ago when I moved houses. Trying to get smart meters fitted has been a nightmare. Loads of messages back and forth to India. Also my account at my old house had quite a bit of credit, this seems to have disappeared. I am going to change to Octopus.

Absolutely disgusting behaviour by this corporation. How can you sell my account to a debt collector when you have not sent me a SINGLE bill or request. Then when I call you, your customer service is pathetic…Feels like you made a debt up over a month for £60+ when the property was empty…. Complete cowboy company and I will never use your services again!

Got my keys in September for my new property and had prepaid meters for both gas and electric. Phoned to ask to change to digital meters, finally managed to get an engineer out 4 weeks after initial discussing which also involved me phoning 4 times to get available for appointment. To then find out the meters was not suitable for my supply. This was over 3 months ago and still fighting with them to install new once’s. Customer service is very poor and not very helpful at all. Avoid at all cost!

We liked the engineer Ian I10881 who was very polite, friendly, understanding and helpful but we didn't like that he wasn't given the correct number to contact so had to turn up unannounced which was not ideal as attending the property of a vulnerable customer. Also we put a password on the account which was not provided from the the offset... he confirmed it when asked but had already the work...

The caller helping me today was absolutely fantastic! He was so helpful and made everything really easy for me! Thank you to you!