Amazing Tour and Customer Service!
Caitlin Caltrider was a great Tour guide, very freindly, and answered all my questions I had. The Customer service is a huge plus in apartment hunting!
1 November 2024
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Contact info
Naverland 22, 2600, Glostrup, Denmark
- 35285500
- customercare@envii.com
- www.envii.com
2.8
Average
81 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast response and excellent service!
1 August 2023
Unprompted review
Reply from Envii
Dear ISchoning
Thank you so much for taking the time to give us your feedback - this really means a lot to us! We are always happy to help and look forward to see you again at Envii.
Wishing you a wonderful day 🌸
Josefine
Customer Care Team, Envii
Very helpful service
They were very responsive and were able to help me with my request.
8 June 2023
Unprompted review
Reply from Envii
Dear ISchoning
Thank you so much for taking the time to give us your feedback - this really means a lot to us! We are always happy to help and look forward to see you again at Envii.
Wishing you a wonderful day 🌸
Josefine
Customer Care Team, Envii
very nice customer service and kind communication
I have ordered with Envii twice before and it was no disappointment. With one order, there was a problem that was out of envii's hands, but envii handled it very quick and professional. They put their customers first. Definitely would order again. They are absolutely wonderful and quick in communication. And of course, the clothes are stunning. Recommend!!
24 February 2023
Unprompted review
I had a good experience with the…
I had a good experience with the customer service of Envii
22 September 2022
Unprompted review
Bad customer service and shipment of 1 month
What a bad experience. I purchased on 4 April and still don’t have my order… They promised a 2-3 day delivery and the getting in contact with customer service is almost impossible… I’ve sent my first e-mail about a week ago and still haven’t received a response. Please get your things together.. I really want my order. It’s a really good clothing brand but this might be the last time I purchased something on their website
26 April 2022
Unprompted review
Reply from Envii
Dear Erika
We are really sorry to hear about your unfortunate experience of shopping with us, and we apologise a lot for the inconvenience this may have caused.
As we replied to your e-mail, we recently had a system-update, which unfortunately caused some delays to your order, and an increased volume of inquiries for our Customer Care team.
We hope that we have made it up to you by sending you a voucher for your next purchase and we very much hope to see you again at envii.com for a better shopping experience🍀.
Have a lovely day,
Josefine 💙 Team Envii
Great clothes, but no response from customer service
I normally don’t post bad reviews like this but I contacted customer service twice about my recent order, sent the first email two weeks ago already. Still haven’t received any response. Customer service, can you help me please?
11 April 2022
Unprompted review
Reply from Envii
Hi,
Thank you for taking your time to give us your review.
I am very sorry to hear that you did not get any response from us yet regarding your order. If you could pleas provide me with an email address or an order number, I will make sure to check if you did already receive a reply from us.
I wish you a lovely day.
Josefine 💙 Customer Care team
Very good service
15 February 2022
Unprompted review
Reply from Envii
Dear Celine
Thank you sooo much for taking the time to give us your lovely feedback - we are always happy to help and look forward to see you again at www.envii.com!
Have an amazing day.
Julie
Customer Care, Envii
Hana
Great Customer Service.
Very quick and easy to deal with my query.
Thank you.
27 January 2022
Unprompted review
Reply from Envii
Dear Hana
Thank you so much for taking your time to give us your lovely feedback - it is very appreciated! We are glad to help and hope to see you again soon at www.envii.com!
Have an amazing day.
Josefine
Customer Care, Envii
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.