Envato Reviews 

8,979
•
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, most reviewers were unhappy with their experience overall. Consumers frequently struggle with sudden subscription changes, unexpected renewal charges, and restrictive limits on artificial intelligence generation tools that severely hinder their daily workflow. Reviewers also mention that many downloadable templates, stock videos, and purchased files are frequently outdated, buggy, or completely faulty. Some reviewers were happy with the platform, noting that the massive asset library and helpful graphic design tools are fantastic for creative projects and quick client turnarounds. Other people also appreciated the responsive support and outstanding service when handling account or unexpected billing issues. Users expressed that these helpful resources make everyday editing tasks much easier.

What people talk about most

Subscription

Customers had negative experiences with subscription plans, reporting sudden changes to tier limits,... See more

Product

Reviewers highlight negative aspects of product, noting that many purchased digital assets, themes, and... See more

User experience

Consumers find user experience to be ambiguous, with many long-term reviewers praising helpful features and... See more

Service

Clients share negative opinions on service, expressing deep dissatisfaction with website performance and... See more

Artificial intelligence

Reviewers express mixed feelings about artificial intelligence tools, with some long-time customers initially... See more

Reviews shaping this summary

Rated 2 out of 5 stars

In general, I found Envato pretty good for sourcing imagery and videos for our Agency. But I am afraid I have to give them a poor review because their search always returns "diverse" individuals eve... See more

Rated 2 out of 5 stars

I've used Envato for more than 8 months. The service is ok for the price, (especially if you buy the yearly subscription) there is a decent amount of footage, music and sound effect, (less than story... See more

Rated 2 out of 5 stars

It’s challenging to find any modern assets. Many of the stock content feels outdated, as if you’re going back one or two decades. The search experience is not the best, and most importantly, they don’... See more

Rated 2 out of 5 stars

Products can be removed suddenly without notice so one off licenses seem like a scam if they are not supported.


Company details

  1. Software Company

Written by the company

Envato is a subscription for unlimited downloads of stock assets such as video, photos, music, fonts, templates and graphics, plus AI tools for creative work. This profile covers the subscription product at envato.com (elements.envato.com). Envato also operates Envato Market: seven separate marketplaces — ThemeForest, CodeCanyon, AudioJungle, VideoHive, GraphicRiver, PhotoDune and 3DOcean, where items are purchased individually rather than by subscription. Each has its own Trustpilot profile.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.3

All reviews

(8,979)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Deceptive Pricing Designed to Confuse

Envato displays a prominently featured $8.99/month price with no clear indication that this is only available with annual billing. There is no visible mention of “billed annually” — no asterisk, no explanatory text, nothing. Yet I was charged $17.99, which was not shown anywhere on the screen.

Their response? “That price is only for annual plans.” Then why not say so up front? I asked for a refund and cancel my subscription and they responded "you can switch to annual if you want to pay 8.99$"

5 June 2025
Unprompted review
Rated 2 out of 5 stars

Decent

Decent, cheap themes. But you get what you pay for. The support is often lacking, most themes are not well optimized nor very customizable. But the worst part is if you have issues with a developer (for instance refusing to provide support), then Envato will do nothing to help you other than offer a refund.

30 May 2025
Unprompted review
Rated 1 out of 5 stars

Rude and arrogant customer service

Rude and arrogant customer service. Delay responding to emails to wear the customer out and will still not solve your issue. Will keep going in circles and waste subscription money.

25 May 2025
Unprompted review
Rated 1 out of 5 stars

SCAM!!!

SCAM!!!! Reeled in with a student rate, ended up paying double & unable to download purchase. Customer Support replied once and never heard from again after I called them scammers/scum of the earth. Also now unable to cancel subscription, they have removed this option for me - ‘Cancel subscription’ is not in the location it’s supposed to be. No contact number. Can’t buy anything online these days.
Had to cancel my card so they don’t take more money!! Asked my bank for a refund, should receive it in a few weeks. Complete waste of time & energy.

Envato remove bad reviews too.

21 May 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience. Customer support does nothing beyond sending automated replies. I was looking for an online platform to edit video templates—something like Animoto—and ended up on Envato. Initially, it seemed like the subscription was $16/month, but I later realized it’s actually $42/month unless you commit to an annual plan. On top of that, it’s not even an online editor. You only get to download the templates and then need software like Adobe After Effects to edit them. I canceled right away and requested a refund or at least a partial refund, but the response was a simple and firm no. Definitely not recommended.

18 May 2025
Unprompted review
Rated 1 out of 5 stars

🛑 Beware of Fraud on Codecanyon.net


🛑 Beware of Fraud on Codecanyon.net! 🛑

Recently, I purchased a plugin from Codecanyon.net with Item ID: 11453104, paying a total of $42 USD including charges. Unfortunately, just a few days after the purchase, my account was disabled without any notice or explanation.

I tried contacting their support multiple times, but I never received a response. I didn’t even log into the account after purchasing — I didn’t violate any rules. Then why disable my account? Isn’t this a form of digital fraud — taking payment and then disabling the account?!

This isn't a one-time incident! One of my buyers faced the same issue a year ago. He purchased a source code for $62 USD, and shortly after, his account was also disabled.

📢 Through this post, I want to raise awareness:
👉 Be cautious before purchasing from Codecanyon.net.
👉 Think twice before spending your money.
👉 Never pay through unsecured platforms.
👉 Don’t let anyone steal your hard-earned money in this way!

19 May 2025
Unprompted review
Rated 1 out of 5 stars

When the purchase code did not work


When the purchase code did not work, I contacted support for help I even gave them access to my website so they can see that the purchase code does not work they kept insisting I contact the author for better assistance, but the author did not get back to me. I filed a Charge-back dispute with my credit card issuer and was able to get my money back plus the seller was hit with a penalty fee. I tried this code for 5 months on 30 websites it just did not work. I'm so glad banks give you up to a year to file a dispute.
Now they are asking me to make a Video of me trying the purchase code, what a joke...

1 January 2025
Unprompted review
Rated 1 out of 5 stars

No refund – Support delays responses to avoid responsibility

I purchased a faulty WordPress module on Envato and never received a refund, despite providing clear evidence. The support team delays responses for days or even weeks, seemingly to push you past the 30-day refund window – after which they demand even more proof.

I spent hours trying to install and troubleshoot the theme. After I sent detailed screenshots of the issues, I received a response weeks later, asking for new screenshots. By then, I had already uninstalled the broken design, and I would have had to reinstall the faulty product just to reproduce the errors again.

This process feels like a deliberate tactic to wear down customers and avoid refunds, while sellers are never held accountable.

Never again. Envato offers no real buyer protection, slow support, and a deeply frustrating refund process.

2 May 2025
Unprompted review
Rated 1 out of 5 stars

Think Twice Before Buying from Envato Market


I purchased multiple products from Envato Market, and when one seller ignored my support requests, I opened a PayPal dispute.
Instead of helping, Envato locked my entire account, blocking access to over $300 worth of unrelated purchases.
They punish buyers instead of fixing real problems.
Their platform makes it nearly impossible to get proper support, and they protect bad sellers over honest customers.
Be careful — you risk losing everything you buy if even one dispute arises.

16 April 2025
Unprompted review
Rated 1 out of 5 stars

cannot cancel subscription for liftime

once you got their subscription no way you can get out of it so stay away. they charge me every year even i have cancelled and their support team ll never get back to you so if you are ready to for life time subscription sign up

15 April 2025
Unprompted review
Rated 1 out of 5 stars

Envato affiliates program: Run away.

My experience about the affiliate program:
After a nightmare to subscribe with their partner "Impact".. I have made a sale to one of my costumers. Just to test the affiliate program.

1- No sale was added to my account.
2- Contacted Envato several times (to several teams)
3- After two weeks (and counting) I still do not have a response.
4- I have made a sale that I could have done it sending my costumer to other service and lost a commission.

So, based on my experience... Envato's affiliates program is something to keep away from. If you need to make sales for a company, choose one that respects you.

8 March 2025
Unprompted review
Rated 1 out of 5 stars

shame on Envato

shame on Envato – They’re PROTECTING Developers and SILENCING Honest Feedback!

I’ve been using Envato for YEARS – ThemeForest, CodeCanyon, Envato Elements – you name it. Over time, I’ve bought countless themes, plugins, and snippets of code. And while I’ve had my fair share of BAD purchases, I used to think Envato had my back. They’d help here and there, and I kept giving them the benefit of the doubt.

But this? This is the final straw.

Last year, I bought a plugin that flat-out NEVER WORKED. I got busy, found an alternative, and moved on. But I HATE wasting money – especially on garbage that never functioned as advertised. So recently, I gave it another shot since it had been updated. Guess what? STILL BROKEN.

So I did what any responsible buyer would do – I left a NEGATIVE REVIEW to warn others. And what does Envato do?

THEY REMOVED MY REVIEW.

Why? Because it’s been “more than six months” since I bought the plugin.

Are you kidding me?! Since when does the TRUTH have an expiration date? How is that even remotely fair? That plugin is still for sale, still broken, but because I waited too long, my HONEST experience doesn’t matter?!

This is absolutely disgraceful. It explains why so many broken, outdated, and worthless plugins on Envato still have glowing reviews – because ENVATO DELETES THE ONES THAT TELL THE TRUTH.

You CANNOT trust the reviews on Envato. Period.

I never thought I’d say this, but I’m seriously rethinking every future purchase I might have made there. If they’re silencing valid criticism and protecting shady developers, then they’ve lost my trust.

Shame on you, Envato.

7 April 2025
Unprompted review
Rated 3 out of 5 stars

Valued Platform, Unfair Currency Impact

I’ve been a loyal Envato customer for over 15 years, having first created an account on behalf of the company I worked for at the time—well before the introduction of the subscription model. Over the years, Envato has remained a go-to resource for quality digital assets, and I’ve always appreciated the value they provide.

However, as my annual subscription approaches renewal, for the first time I’m seriously reconsidering. The primary reason is the platform’s continued use of USD-only pricing, which has become increasingly difficult to justify given the ongoing depreciation of the Australian dollar. While currency fluctuations have always been a factor, recent economic shifts have made the conversion rate significantly less manageable.

It would be beneficial for long-standing platforms like Envato to offer local currency support—particularly for markets like Australia—much like Adobe and Microsoft do. This would help ensure pricing feels fair and transparent for international customers, rather than placing an additional financial burden at checkout.

8 April 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT SUBSCRIBE TO ENVATO WEBSITE

DO NOT SUBSCRIBE TO THIS WEBSITE, THEY ARE SCAMMERS!!!

I used this website and thought it their transitions would add a great touch to my video. After buying, I had to redownload the first transitions 3 times and the other transitions didn’t work at all. Sending them an email. They said they could refund me because I download items, after I told them it didn’t work and showing the screenshots of the error message. They still didn’t refund me the $40 I pay to subscribe. PLEASE BE CAREFUL WITH THIS WEBSITE, they are SCAMMERS and don’t offer any free trial for you to even test out the items to make sure the work. Please be careful with this site.

5 April 2025
Unprompted review

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