In general, I found Envato pretty good for sourcing imagery and videos for our Agency. But I am afraid I have to give them a poor review because their search always returns "diverse" individuals eve... See more
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Envato is a subscription for unlimited downloads of stock assets such as video, photos, music, fonts, templates and graphics, plus AI tools for creative work. This profile covers the subscription product at envato.com (elements.envato.com). Envato also operates Envato Market: seven separate marketplaces — ThemeForest, CodeCanyon, AudioJungle, VideoHive, GraphicRiver, PhotoDune and 3DOcean, where items are purchased individually rather than by subscription. Each has its own Trustpilot profile.
Contact info
Melbourne, Australia
- www.envato.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 12% of negative reviews
Typically replies within 1 month
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Deceptive Pricing Designed to Confuse
Envato displays a prominently featured $8.99/month price with no clear indication that this is only available with annual billing. There is no visible mention of “billed annually” — no asterisk, no explanatory text, nothing. Yet I was charged $17.99, which was not shown anywhere on the screen.
Their response? “That price is only for annual plans.” Then why not say so up front? I asked for a refund and cancel my subscription and they responded "you can switch to annual if you want to pay 8.99$"
Decent
Decent, cheap themes. But you get what you pay for. The support is often lacking, most themes are not well optimized nor very customizable. But the worst part is if you have issues with a developer (for instance refusing to provide support), then Envato will do nothing to help you other than offer a refund.
Rude and arrogant customer service
Rude and arrogant customer service. Delay responding to emails to wear the customer out and will still not solve your issue. Will keep going in circles and waste subscription money.
Those ppl who review videos does not…
Those ppl who review videos does not have any knowledge about video!
SCAM!!!
SCAM!!!! Reeled in with a student rate, ended up paying double & unable to download purchase. Customer Support replied once and never heard from again after I called them scammers/scum of the earth. Also now unable to cancel subscription, they have removed this option for me - ‘Cancel subscription’ is not in the location it’s supposed to be. No contact number. Can’t buy anything online these days.
Had to cancel my card so they don’t take more money!! Asked my bank for a refund, should receive it in a few weeks. Complete waste of time & energy.
Envato remove bad reviews too.
My ticket no is 3887366
My ticket no is 3887366. I have been stuck. Did not get any help. I can not finish my website for my client.
Very disappointing experience
Very disappointing experience. Customer support does nothing beyond sending automated replies. I was looking for an online platform to edit video templates—something like Animoto—and ended up on Envato. Initially, it seemed like the subscription was $16/month, but I later realized it’s actually $42/month unless you commit to an annual plan. On top of that, it’s not even an online editor. You only get to download the templates and then need software like Adobe After Effects to edit them. I canceled right away and requested a refund or at least a partial refund, but the response was a simple and firm no. Definitely not recommended.
🛑 Beware of Fraud on Codecanyon.net
🛑 Beware of Fraud on Codecanyon.net! 🛑
Recently, I purchased a plugin from Codecanyon.net with Item ID: 11453104, paying a total of $42 USD including charges. Unfortunately, just a few days after the purchase, my account was disabled without any notice or explanation.
I tried contacting their support multiple times, but I never received a response. I didn’t even log into the account after purchasing — I didn’t violate any rules. Then why disable my account? Isn’t this a form of digital fraud — taking payment and then disabling the account?!
This isn't a one-time incident! One of my buyers faced the same issue a year ago. He purchased a source code for $62 USD, and shortly after, his account was also disabled.
📢 Through this post, I want to raise awareness:
👉 Be cautious before purchasing from Codecanyon.net.
👉 Think twice before spending your money.
👉 Never pay through unsecured platforms.
👉 Don’t let anyone steal your hard-earned money in this way!
When the purchase code did not work
When the purchase code did not work, I contacted support for help I even gave them access to my website so they can see that the purchase code does not work they kept insisting I contact the author for better assistance, but the author did not get back to me. I filed a Charge-back dispute with my credit card issuer and was able to get my money back plus the seller was hit with a penalty fee. I tried this code for 5 months on 30 websites it just did not work. I'm so glad banks give you up to a year to file a dispute.
Now they are asking me to make a Video of me trying the purchase code, what a joke...
Locked out of account after purchase. Awful customer support.
Purchased a Wordpress theme, only for them to lock my account and therefore my access to the product and its license. Now i'm losing time and money having to stop work on a client project, because i'm being told that support could take as long as 7-9 days to reply to me.
No refund – Support delays responses to avoid responsibility
I purchased a faulty WordPress module on Envato and never received a refund, despite providing clear evidence. The support team delays responses for days or even weeks, seemingly to push you past the 30-day refund window – after which they demand even more proof.
I spent hours trying to install and troubleshoot the theme. After I sent detailed screenshots of the issues, I received a response weeks later, asking for new screenshots. By then, I had already uninstalled the broken design, and I would have had to reinstall the faulty product just to reproduce the errors again.
This process feels like a deliberate tactic to wear down customers and avoid refunds, while sellers are never held accountable.
Never again. Envato offers no real buyer protection, slow support, and a deeply frustrating refund process.
Think Twice Before Buying from Envato Market
I purchased multiple products from Envato Market, and when one seller ignored my support requests, I opened a PayPal dispute.
Instead of helping, Envato locked my entire account, blocking access to over $300 worth of unrelated purchases.
They punish buyers instead of fixing real problems.
Their platform makes it nearly impossible to get proper support, and they protect bad sellers over honest customers.
Be careful — you risk losing everything you buy if even one dispute arises.
ENVATO... UNHAPPY WITH BILLING DEPT.
ENVATO... I cancelled my account back in 2023!!!
You billed me again in 2024???
Now you just billed me again in 2025???
PLEASE MAKE REFUND!!!
cannot cancel subscription for liftime
once you got their subscription no way you can get out of it so stay away. they charge me every year even i have cancelled and their support team ll never get back to you so if you are ready to for life time subscription sign up
SCAMMERS CHEATED ME 100 DOLLARS
SCAMMERS CHEATED ME 100 DOLLARS. THEY CHARGE ME WITHOUT MY PERMISSION! I'VE CONTACTED MY BANK FOR DISPUTE. STILL WAITING FOR RESULT.
Customer Support Take Week++ to Replay
They have the largest collection of WP themes, but if you encounter issues, good luck. Be patient; they will eventually reply, but it may take weeks.
Envato affiliates program: Run away.
My experience about the affiliate program:
After a nightmare to subscribe with their partner "Impact".. I have made a sale to one of my costumers. Just to test the affiliate program.
1- No sale was added to my account.
2- Contacted Envato several times (to several teams)
3- After two weeks (and counting) I still do not have a response.
4- I have made a sale that I could have done it sending my costumer to other service and lost a commission.
So, based on my experience... Envato's affiliates program is something to keep away from. If you need to make sales for a company, choose one that respects you.
shame on Envato
shame on Envato – They’re PROTECTING Developers and SILENCING Honest Feedback!
I’ve been using Envato for YEARS – ThemeForest, CodeCanyon, Envato Elements – you name it. Over time, I’ve bought countless themes, plugins, and snippets of code. And while I’ve had my fair share of BAD purchases, I used to think Envato had my back. They’d help here and there, and I kept giving them the benefit of the doubt.
But this? This is the final straw.
Last year, I bought a plugin that flat-out NEVER WORKED. I got busy, found an alternative, and moved on. But I HATE wasting money – especially on garbage that never functioned as advertised. So recently, I gave it another shot since it had been updated. Guess what? STILL BROKEN.
So I did what any responsible buyer would do – I left a NEGATIVE REVIEW to warn others. And what does Envato do?
THEY REMOVED MY REVIEW.
Why? Because it’s been “more than six months” since I bought the plugin.
Are you kidding me?! Since when does the TRUTH have an expiration date? How is that even remotely fair? That plugin is still for sale, still broken, but because I waited too long, my HONEST experience doesn’t matter?!
This is absolutely disgraceful. It explains why so many broken, outdated, and worthless plugins on Envato still have glowing reviews – because ENVATO DELETES THE ONES THAT TELL THE TRUTH.
You CANNOT trust the reviews on Envato. Period.
I never thought I’d say this, but I’m seriously rethinking every future purchase I might have made there. If they’re silencing valid criticism and protecting shady developers, then they’ve lost my trust.
Shame on you, Envato.
Valued Platform, Unfair Currency Impact
I’ve been a loyal Envato customer for over 15 years, having first created an account on behalf of the company I worked for at the time—well before the introduction of the subscription model. Over the years, Envato has remained a go-to resource for quality digital assets, and I’ve always appreciated the value they provide.
However, as my annual subscription approaches renewal, for the first time I’m seriously reconsidering. The primary reason is the platform’s continued use of USD-only pricing, which has become increasingly difficult to justify given the ongoing depreciation of the Australian dollar. While currency fluctuations have always been a factor, recent economic shifts have made the conversion rate significantly less manageable.
It would be beneficial for long-standing platforms like Envato to offer local currency support—particularly for markets like Australia—much like Adobe and Microsoft do. This would help ensure pricing feels fair and transparent for international customers, rather than placing an additional financial burden at checkout.
DO NOT SUBSCRIBE TO ENVATO WEBSITE
DO NOT SUBSCRIBE TO THIS WEBSITE, THEY ARE SCAMMERS!!!
I used this website and thought it their transitions would add a great touch to my video. After buying, I had to redownload the first transitions 3 times and the other transitions didn’t work at all. Sending them an email. They said they could refund me because I download items, after I told them it didn’t work and showing the screenshots of the error message. They still didn’t refund me the $40 I pay to subscribe. PLEASE BE CAREFUL WITH THIS WEBSITE, they are SCAMMERS and don’t offer any free trial for you to even test out the items to make sure the work. Please be careful with this site.
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