Enterprise Reviews 23,880

Stay away from this company at all costs hired a van it was parked where no cctv was dropped the van back off and posted keys the next day it was in there so called spray,body work shop with a big scratch on I have fought it for 3 months with no ring door footage as they only do to the property I have enquired about cctv which they have one at the front and there website states it’s used to see if vehicle as been dropped off and in what condition but they don’t let you view it and deletes after so long a scam of a business

We reserved a 15-passenger van for 10 days. When we picked it up, we were told that these types of vehicles (a diesel) were having some issues during the extremely cold weather we were experiencing at the time and they were "throwing codes." We were told not to worry.

In rural West Virginia - only a small portion of our trip to Florida completed with four small children, six adults and all of our luggage for a week-long vacation - the vehicle broke down. Enterprise "Roadside Assistance" (using this term VERY loosely - a call center outside of the U.S.) was absolutely TERRIBLE. We were told we'd need to wait for a tow and then find our OWN WAY to the nearest Enterprise location 23 miles away. "Roadside" said they could "call an Uber" for all 10 of us (including four car seats) and our luggage. When I asked how that was going to happen, they said they'd need to call "four or five" which prompted me to ask if they were paying for this. They said, "no, we don't do that."

My next questions was to ask if I could Uber by myself to get the van and bring it back so that we could switch over all of our luggage, car seats and occupants. I was promptly told this would not be allowed because they needed to have possession of the first vehicle before they'd give us a new one.

At this point, we told them to dispatch the tow service and crossed our fingers that the tow truck driver would be kind enough to bring the van to a nearby hotel so that we could unload it. (We had to walk to the hotel from the gas station we were at.) THANK GOODNESS for the tow truck driver who was kind enough to do this for us.

Next, I started looking for Ubers to get me to the nearest Enterprise. Anyone else ever tried to find an Uber in a rural area of the U.S.? Absolutely COMICAL to think that "Roadside" was going to call "four or five" for us, when it took me hours to get ONE to transport me 23 miles. It cost me $40 as well.

Six hours from the time I called "Roadside," I returned to the hotel with the new, SIGNIFICANTLY SMALLER 12-passenger van. As it turns out, "Roadside" who claimed that this location did, in fact, have a similar van did not actually reserve this vehicle for us. When I arrived to get the new van, Cara at the Yeager Airport (shoutout to her, she was great!) told us we were lucky. No one ever contacted them to let them know I was coming AND she had rented the 15-passenger van out hours previously. Luckily, she had a 12-passenger van in the very back lot under inches of ice, and the staff worked tirelessly to get it cleared so we could take it.

I also asked what would have happened if they didn't have a van. Could we have taken two smaller vehicles? Cara told me that, no, Enterprise would not allow that since my contract was only for one vehicle.

When we returned the vehicle to this location, the Branch Manager at this location, Sterling, said he'd "take care of us." Sterling was very understanding, listened to our complaints and apologized for the poor experience. However, I got the impression that it was out of his hands what he was able to offer us in return.

The first offer: our $300 deposit back (which we would have gotten back anyways), a bonus $100, and a free upgrade on a future rental.

I told them about the expenses this experience incurred: a missed Airbnb, a tank of gas never used, two hotel rooms we didn't expect, and an expensive Uber. In total, about $650.

The next offer: our $300 deposit back, a bonus $300 and a free upgrade and free tank of gas on a future rental.

All in all, I blame this location for renting us a vehicle that should have never been rented. I blame Enterprise as a whole for absolutely ATROCIOUS customer service and "Roadside Assistance."

SCAM - ROBBED MY BANK ACCOUNT for fraudulent charges! Received several bogus, spam emails showing various amounts for a fine stating the rental car was caught on camera speeding in Virginia (out of state) when we never left PA - used the car only to go to work & back. They send photos that were 95% blacked out, couldn't even tell it was a car! The total mileage on the car wasn't enough to make the trip to VA! I'm disputing the charge thru my bank, contacted the Better Business Bureau & made appt with my lawyer to sue for lost wages & mental stress this is causing us! We have security video evidence that shows where the car was day & night. A quick internet search shows this a frequent, widespread SCAM. Look at the photos - it says the vehicle was caught speeding at 9:22AM but the photos are as black as night & you can't make out the license plate at all! We will never use Enterprise again & telling all our family, friends, co-workers all about this fiasco!

Rental and customer service is good, however when we returned the vehicle, we had more gas in there than needed because we weren’t sure of the return date and they didn’t reimburse us for that gas, so we are out 40.00 in gas money, they are ripping people off and I am not happy about it, this is Enterprise…..

BAIT AND SWITCH!!!!!!

I signed a contract with one price and they then charged my insurance company a different amount. I went to extend contract after insurance company discontinued (as new vehicle not ready yet) and that is when additional charges we noticed as they offered to extend at same rate as the insurance company was charged. The additional charge was for $17 per day on top of what I agreed too!

I rarely write negative reviews, but this experience truly deserves one.

Two days before my rental date, I personally visited the Enterprise branch at 2071 S Service Rd W in Oakville to avoid any misunderstandings. I clearly explained that I needed an all-wheel drive vehicle with winter tires. I was assured that such a vehicle was available and that I could pick it up Thursday morning without any issues.

When I arrived on Thursday, I was told that the requested vehicle was not available. Instead, I was offered a car with winter tires but without all-wheel drive and with a very small trunk that did not meet my needs at all. There was no real effort to resolve the situation and, surprisingly, no apology.

The most disappointing part was the attitude. The staff came across as arrogant and dismissive. There was no acknowledgment that their failure to honor the agreement disrupted my plans.

Because of this, I had to call my wife to come pick me up. She had already gone home and had to return just to get me, and we ended up using our own vehicle instead.

While I was waiting outside, a representative came out and asked, “Do you still need the car or not?” — without greeting, without apology, and without professionalism. He pointed to a dirty vehicle that was not what we had agreed upon.

At that point, I asked them to cancel the reservation.

I understand that availability issues can happen, but the lack of professionalism and basic customer service was unacceptable. I would not recommend this particular location.

⭐ 1 star – Misleading pricing and lack of transparency

I booked a car for CHF 234.98 with confirmed pickup on the French side of Geneva Airport. Upon arrival, we were redirected to the Swiss side instead.

At pickup, we were offered an “additional insurance,” but it was never clearly explained that accepting it would almost double the total price. There was no transparent breakdown of the final cost before we agreed.

Only afterwards did we receive an email showing the significantly higher total amount — when it was already too late.

This feels misleading and unprofessional. If the true total price had been made clear upfront, we would never have accepted the rental under those conditions.

I have documentation confirming the original booking details. Based on this experience, I cannot recommend this company.

Rented a Van on 30th Dec. Van was ok, a bit rough and a little dirty but fine for what I needed. on the day of rental, the wingmirror indicator plastic casing was damaged, which I pointed out on return. Simple to fix and with hindsight, should have done it myself. they've taken 50 days to fix it and charged me £100. £37 for the damage and £63 admin fee. what a joke. will not hire from again

We booked our Enterprise rental through Booking.com opting for a Jeep 4x4 as we would be travelling on to the mountains in St Gervais. Late on the eve of our departure our flights were changed to a different later time and carrier. I checked our booking voucher and called the number for Enterprise at Geneva Airport (Swiss Side) to provide our amended details. The call directs to an automated message with very general information, none specific to informing them of any changed details. However as instructed I visited their help pages and found an email form which I used to provide details of our revised arrival times and flight number.

At Geneva airport the queue to clear customs ran to around 1hour 30 minutes then the queue to reach the Enterprise desk was around the same. Once I was at the desk the clerk informed me that I was late and that the car I had reserved was no longer available as I hadn’t informed them of our revised arrival time!!! Despite arguing that I had sent an email with new details ad actually showing him the sent form the clerk maintained that it was my fault and that the only option for a party of my size (4 adults + bags) was to upgrade at an additional cost of €190. Again I argued that it was unfair as I had provided the information. Ultimately I was forced to pay the extra in order to continue on our journey. The clerk then advised that I take photos or videos of any damage to the vehicle. I did this but he did not inform me that there was a 6 hour window of opportunity to provide this evidence nor did he say where it should be sent.

The vehicle was returned on time and a condition report has been sent to me with details of new damage to a wing mirror. I will be providing my evidence that this damage was present at the time of collection but am now fearful that they will try to make me pay for a repair even though I paid extra for the CDW full cover.

In general the poor communication at the desk combined with the lack of a clear way to provide the vital details and notify of changes to your schedule leaves customers incredibly vulnerable to unexpected and unfair additional costs. I would advise against hiring a car through this company at Geneva Airport

We had booked two 7-seater vehicles from Enterprise at Edinburgh Waverley Station for collection on 15/02/2026 at 16:00. Unfortunately, our train from London to Edinburgh was cancelled. I called the branch in advance and informed them that we would instead collect the vehicles the following morning at 8:00 AM. The staff member I spoke with confirmed that this would be fine.

However, when we arrived the next morning, we were told that no vehicles were available. We were advised to cancel the booking ourselves. This was extremely frustrating, as we had made arrangements in advance and had already informed them about the delay, which was agreed to.

What made the situation worse was the attitude we encountered. The person who identified himself as the manager asked us to leave the office without offering any apology or assistance. We were travelling with family, including children, and this left us in a very difficult situation.

We then attempted to secure vehicles through another franchise. Later, we received a call saying they would not provide us with a car due to our “conduct,” which was surprising and disappointing. We were understandably frustrated after being let down despite following proper procedure and informing the branch in advance.

This experience disrupted our entire trip. I would strongly advise others travelling from afar and relying on pre-booked vehicles to reconsider, as our confirmed booking was not honoured and no support was provided.

I would like to share my recent experience and a copy of what I sent to a Senior VP and added to their website remarks page, without even an acknowledgement of receipt, or reply.

I have been a loyal Enterprise customer for more than 30 years, relying on your company for both personal and business vehicle needs. I am typically the first to acknowledge exceptional service, and I rarely feel compelled to report negative experiences. Unfortunately, the situation I encountered this morning cannot go unaddressed.
Because I had a tight schedule, I planned my morning carefully. I dropped my truck off at Chapman Ford in Lancaster, Pennsylvania at 6:50 AM. My original reservation was with the Enterprise Truck Center in East Petersburg, but I received a call while I was at the dealership informing me that five pickups had not been returned, leaving no vehicle available. Knowing that the Lancaster location on Manheim Pike did not open until 8:00 AM, I quickly booked a new reservation online for an 8:00 AM pickup. I then scheduled an Uber for 7:40 AM, but the driver arrived early, and I reached the Enterprise location at 7:20 AM.
I fully expected to wait until opening time and planned to sit in the lobby. As I arrived, I noticed two employees moving between the office and the garage. The front door was locked, but the side door was slightly propped open. I waited outside, assuming someone would acknowledge me or allow me to wait in the lobby, especially given the extreme cold of 2 degrees this morning.
By 7:30 AM, after no one made eye contact or acknowledged my presence, I politely asked one of the employees if I could wait inside. I made it clear that I understood I was early. He stepped into the office where I later learned that the Branch Manager and Assistant Branch Manager were meeting. He returned to tell me I had to remain outside. I was shocked. Despite the weather, I complied and continued waiting.
By 7:50 AM, the cold had become unbearable. I expressed to another employee that I was surprised Enterprise would allow a customer to stand outside in such conditions and that I intended to report the incident. Two minutes later, the Assistant Branch Manager, reluctantly let me in and immediately began defending their decision, stating they were having a meeting that they did not want overheard. I explained that they had a private office with a door and that the lobby was not close enough to compromise their discussion. During this exchange, the Branch Manager, was audibly snickering to someone in the back room. When I addressed her behavior, she echoed her coworkers justification and made me feel as though I was the one at fault.
I have spent my entire career in sales and customer support, and I was genuinely appalled by how I was treated. I was made to feel like an inconvenience rather than a valued customer, despite simply asking for basic courtesy and shelter from dangerous weather.
This experience stands in stark contrast to the service I received just last week when another representative who assisted me from the same location, went above and beyond, demonstrating professionalism and genuine care, even providing a ride back to my dealership. Encounters like that are why I have continued choosing Enterprise for decades.
Because of my long history with your company, this morning’s treatment was especially disappointing. I am requesting a response from Enterprise and reassurance that this experience does not reflect the standards your customers should expect.
Thank you for your attention to this matter.

In September 2025, I rented a car in Germany for one night to drive from Berlin Airport to Rostock cruise port. Before leaving the rental location, I took extensive photos of the vehicle.

At return, the representative identified a small scratch (approximately 8 cm) on a plastic part underneath the front bumper — an area that is not easily visible or accessible. I did not cause this damage and had no practical way to inspect or photograph that specific underside area before departure.

I clearly refused to acknowledge that I caused the damage. The representative prepared a statement in German and verbally translated it into English. Based on his translation, I understood that the document reflected my position that I did not cause the damage, and I signed it.

However, when I later translated the document independently, it stated that while I claimed not to have caused the damage, Enterprise considered it new damage.

I was subsequently charged over $2,500 for what appears to be a minor scratch on a small plastic component under the bumper.

The situation required a lengthy dispute process and significant time and effort to resolve. My experience was extremely disappointing and stressful for a one-night rental.

Wow. Very unhappy with the invoice charge of $2.22 for gas. All though its not that much we filled the tank up to full on the gas. If you used the digital reading out on the instrument cluster that is wrong or you should tell your customers that your not going by the physical gas gauge. But. I suppose if you do that to all your customers that is a great way to make money. I will chose another company to rent from in the future. I have attached two screen shots of my invoice. I will also make sure I do some social media reviews. 

Thanks 

Nicki Hackett. 

If I could give 0 stars, I absolutely would. My experience with Enterprise Cambridge MA US was beyond horrible — it was outrageous. They refused my perfectly valid French driver’s license, which I’ve held for 6 years, just because it didn’t have a gold logo on the back. I was told it had to match some “2026 booklet image,” which sounded completely ridiculous and unprofessional.

I’ve rented cars in the U.S. many times with this exact same license and never had a single issue. This time, however, the staff were condescending, dismissive, and spoke to me as if I were lying. The way they handled the situation felt discriminatory, humiliating, and deeply disrespectful.

For an international company, their lack of basic knowledge about foreign licenses is frankly embarrassing. Their attitude was arrogant, rude, and totally devoid of professionalism or basic human decency. This was, without question, the worst customer service experience I’ve ever had, and I strongly warn others to avoid this place.

A V O I D !!!!!!
If I could rate 0 I would.
Money taken out of my account long after the car was returned (months)!
I phoned up a total of 8 times to be told it was being escalated wait a week and then I should hear back.
I wasn’t contacted once!
I had to phone on a weekly basis for months!
Still haven’t had my money returned and I
Can guarantee they still have my card
Details on their accounts which i
Want taken off.
They have done this to countless people looking at other reviews.
I will be going in there and see what they have to say then.

Ridiculous requirements. I rented a car one way to SeaTac Airport providing old bills and other bull***t required (Hello just Google some one to confirm address). Used a debit card and away I go. Return trip is the reason they get the one star preferably 0 star score. I reserved a car online at SeaTac enterprise car rental (website kept f'ing up). When I arrived after 39 hours traveling (16 hours flying 23 hours layover) they refused to take debit card as payment unless I provide proof of roundtrip ticket. Leaving me stuck there. While I'm there I am listening to another customer crying due to the same issue she had a debit card for payment. I used a rideshare app to get home at twice the price (I did have a credit card with me ,but I choose when to use it not them). Worthless company won't be using them again.

Requested snow tires and booked several weeks in advance. They confirmed 4 days prior and when I arrived they did not have it. They suggested I drive to another location to pick up the vehicle. I mentioned that I had a long drive and would not have the time to do it but i relented and when I got to the other location it was not vehicle that I requested. I have called customer service 3 times and each time they mention that someone will get back and but I have not heard from anyone. I do not expect anyone will contact me regarding this review

dropped my car off for repair at Crash Champion in Hutto and was scheduled for Enterprise to pick me up from the Pflugerville location on FM 685. After waiting 35 minutes, I called to complain about the delay and was told the driver had left approximately 15 minutes earlier.

When the driver finally arrived, my wife and I got into the van. The driver then informed us that because I had complained about the wait time, they would not be providing service to us.

Totally inefficient I spoke to 3 different people at Liverpool airport & their off site office in Speke & a call centre
My question was can I put my dog in the car answers as follows
1) YES but car has to be returned free of any dog hair etc
2) YES but dog has to be crated
3) NO WAY I was told at the Speke office today as they have a NO PETS POLICY
I’ve used enterprise for about 20 years I’ve now gone to HERTZ who are far more helpful
enterprise staff haven’t a clue what company policy is

In every office I've been to in Miami, the service is incredibly slow due to the limited staff available...it's a real hassle going to their offices...