Enterprise Reviews 

Enterprise provides me with a car that had the passenger airbag deactivated, and without a car manual to know how to fix it. They ignored my attempts to raise this as a complaint (ongoing) and then have claimed I damaged the vehicle, attempting to take an enormous excess (£1750) while they work out the cost of a ‘repair’. I will never rent here again

Very disappointing experience at the Tunbridge Wells branch. Harish P. Working as an assistant manager was rude and unprofessional throughout the interaction. He was unable to clearly explain the charges and repeatedly shouted, “You signed for it,” instead of addressing my concerns calmly and respectfully.

I will be submitting a formal complaint, as this was one of the most unprofessional customer service experiences I have encountered.

Love them, I use the Thornton/Bispham branch, the lads are friendly, always call in advance and when they don’t have my cheap car option available they always sort a solid upgrade.

Very poor service from their contract to maintenance of the vehicles , the vehicles are not even cleaned before being given to consumers. Their managers are not telling the truth when it comes to insurance, not telling you the facts, misleading the consumer, and misinforming the consumer to get a sale and collect money. The system is designed to cause consumer confusion when things go wrong, hence arguments and disagreements will develop! Accountability is required by the enterprise only when transparency and honesty are not applied at the time of signing a contract. Very Bad company; beware of their sales tactics! As they will pick and choose how they present information and not all customers are getting a good deal here. This is already voiding their contracts before they even started. As they are not informing you of their hidden charges as they apply everywhere from petrol to insurance excess. They are throwing their consumers under the bus if or when an accident happens whilst using their vehicles as their staff are not telling the customers the truth about waivers and policies and important factors which will cause the consumers to pay out enormous amounts of money via their credit cards when things go wrong.

Absolute rubbish please do not hire from enterprise . I booked a 7 seater manual for Bexhill on sea branch .
When my husband went to pick it up he was told they only had an automatic . He said we had booked this in June in plenty of time . They said they had nothing in manual he asked why it is advertised on web site then ? The lady continued to dismiss this and the fact is I could have hired an automatic from elsewhere for half the price . She then pressured him in to extra insurance which I had refused when booking on line . It is disgraceful and to add to it we havr had to keep filling it with water on our holiday . We have put a complaint in and still not had a reply . PLEASE AVOID AT ALL COSTS

This was my third recent hiring of a car from Enterprise, Wrexham Branch
At 80 I can safely say I often feel, humoured by retail outlets I use, whatever the product .
That is certainly not the case at Enterprise, I am treated with Respect and everything is explained in full to me. On return, I get the same treatment. Enterprise most certainly go that extra mile to ensure my satisfaction. I will use no other Car Hire Company. I feel valued at Enterprise. Stephen Dawson

I gave one star as I could not allocate no stars, what an awful experience I had with Enterprise hire car at Gatwick south terminal. When I returned the car (mine needed to go into the garage and I did not want to take time off work), I was made to feel like a criminal, there was a tiny mark on the tyre that Enterprise claimed was new, how do you use a car without using the tyres? Surely that is wear and tear, or Enterprise are using low quality tyres. My own car tyres do not have marks. I can only repeat do not use Enterprise hire car, other hire car companys are available.

Absolutely atrocious experience. I had to return the car the day after collecting it because one of the tires went flat. Am I expected to inspect every tire with a microscope and a camera before driving away? A rental car should be roadworthy when it's handed over to a customer.
To make matters worse, the tire had been repaired previously, and the repair was done so poorly and cheaply that it failed almost immediately. This wasn't normal wear and tear—it was a preventable issue that should have been identified and fixed properly before the vehicle was rented out.
Instead of taking responsibility for providing a vehicle with a defective tire, they ruined two days of my plans, made me pay for a replacement tire, and even charged me for the following day's rental despite the inconvenience they caused.
Absolutely unacceptable. I paid for a rental vehicle and received nothing but hassle, unexpected costs, and wasted time.
A company that treats customers this way doesn't deserve repeat business. Save yourself the frustration and rent elsewhere.

There is no zero rate otherwise, I would rate zero. This is one of the most despicable companies I have had to deal with. Don't do any business with them.

I genuinely don’t know where to begin with this company. Even writing this review feels like wasting more of my time, but I feel it’s important to warn others so they don’t go through what I have. If I could give 0 stars, I absolutely would. Save yourself the stress and use a smaller, local hire company instead.

Over the last few weeks I’ve had two vehicle rentals from Enterprise Portsmouth Southsea for work, and both experiences were nothing short of disastrous.

The first vehicle was hired to me during the hottest week of the year with no functioning air conditioning. I only discovered this after driving later in the evening when AC wasn’t immediately needed. I contacted Enterprise’s customer helpline as soon as I realised and received absolutely no response.

The second rental was far worse.

The 24-plate vehicle, with only 15,000 miles on the clock, suffered a complete alternator failure on the M6, leaving me stranded on the hard shoulder. What followed was one of the most stressful experiences I’ve ever had with any company.

Despite paying extra for Roadside Protection, I discovered it was effectively worthless because Enterprise said it didn’t apply while the vehicle was still under the manufacturer’s warranty. I cannot understand how selling additional roadside cover that can’t actually be used is acceptable.

After more than four hours stranded on the motorway in 34°C heat with two large dogs, I was eventually rescued. The only reason I reached my work location was because an incredible RAC patrol went above and beyond, following me for over three hours and replacing the battery roughly every 80 miles just to keep the car moving. He was the only positive part of this entire experience.

Unfortunately, the nightmare didn’t end there.

Being over six hours from home, I needed a replacement vehicle. Despite Enterprise receiving multiple reports about the breakdown, nobody from the Portsmouth branch contacted me. I had to chase them myself, only to be repeatedly told, “We’ll call you back in 30 minutes” or “within the hour.” They never did. Every update came because I chased them.

It was only when my husband called that, miraculously, a van suddenly became available. This had never been offered to me, which left me questioning why the solution only appeared once a man called on my behalf.

Even then, the van was not a suitable or safe option for two adults travelling with two large dogs. The branch manager agreed it would be temporary while they arranged something more suitable. Once again, I was promised a call back. Once again, nobody contacted me.

The lack of communication throughout this ordeal was staggering. Every promise was broken, every update required chasing, and at no point did anyone show any urgency despite the seriousness of the situation.

Between being given a vehicle with no air conditioning during extreme temperatures, breaking down on a motorway, discovering the additional roadside cover I’d paid for was effectively useless, spending hours stranded in extreme heat with my dogs, and then having to fight for even basic communication, this has been, without question, the worst vehicle rental experience I have ever had.

Enterprise did provide me with a full refund for the second rental, which was the absolute least they could have done. However, that doesn’t undo what happened or compensate for the stress, risk and time I lost. If I’d been asked beforehand whether I’d go through hours stranded on a motorway in 34°C heat with two dogs, constant chasing for updates, and one of the most stressful travel experiences of my life in exchange for a £400 refund, my answer would have been an unequivocal no.

I will never use Enterprise again and cannot recommend strongly enough that others look elsewhere.

TL;DR: Confirmed booking, full check-in, card and licence details taken — then cancelled 30 minutes before pickup with zero notice. 3 days later, still no refund. Third-party insurance wasted. Avoid.

I booked and paid in full through Enterprise's own website on a Sunday. The system accepted the booking, took full payment, sent a confirmation email, and I completed full online check-in — card details and driving licence uploaded and accepted. I also paid separately for excess waiver insurance through a third-party provider to be fully covered.

Pickup was booked for 9am Monday at the Halifax branch. Half an hour before, they called and said: no car available, your reservation is cancelled. That was it.

When I called back and asked how a reservation could even be accepted, payment taken, and a card charged if they had no vehicle to give, the response was dismissive and unprofessional. They just repeated that they were "a local branch" and there was "nothing they could do." No acknowledgement that this should never have been allowed to happen in the first place.

Because of this, other reservations I had planned around this car had to be cancelled. The excess waiver insurance I paid for separately is now completely wasted — Enterprise cannot cancel or refund a third-party policy, so that money is simply gone.

It has now been three days. Still no refund for the rental. No compensation offered for the insurance or the other losses caused. Every contact just passes me around with no real answer.

If you're considering Enterprise: they'll take your payment, your card details, your licence, and confirm your booking — and still cancel on you 30 minutes before pickup with no responsibility taken. Avoid.

I had a hire car through my insurance (twice ) but both times were excellent ! The only negative was getting transferred to the correct place ! ( Tried many times ) But when I did this company was extremely helpful and professional and gave me a car that was in value better than my own ! Excellent service!

Hired a Luton van this morning Wednesday 28 for the 30th to 31st of July from enterprise loughbough only to be told at 18.30 they have not got a van that I can hire! When you ring they brag about how there using AI and offering 1st class service etc.
They can not even get a van to Loughborough!!! Plus they use dynamic pricing so the rate was extortionate but I did not wish to miss my delivery so took the hit! Now been left with next to no chance of gettinga van due to the many hours it took them to call me back! every where is closed now, it's like they really don't care about their customers. Beware just because you've booked it you still my not get it!

I hired a van for the weekend and within 200 miles the diesel ran out indicting the tank was not full. So I put in 40 litres of Diesel and upon giving the van back the agent said the fuel seems ok! Yes I got the van with 23.7 litres and gave it back with 32.5 meaning I lost out nearly £20. New scam I think so be aware. The other thing that would wet your pants, Excess is £2250. So be careful guys!

I received a letter from Enterprise today, a bill for unpaid car hire. I haven’t hired a car, the name on the letter is not mine, I opened it in error and I’m glad I did, but my address.
I called Enterprise to report this as it’s very concerning. The response- we won’t do anything and not interested.
I’m understandably concerned that my address is being used, and someone has it on their driving licence.
Very worrying

Enterprise keeps attempting charge my card for not sure what every time I called to find out line was disconnected I even gave 5 start for the service now I’m dealing with this I’m more then happy to discuss this you can contact me thanks

I hired a van through the Enterprise website, but when I arrived at the branch I was told they didn’t actually have a van available. I was offered a large SUV instead. As I had already booked time off work and urgently needed to move items, I had little choice but to accept the alternative vehicle.

A few weeks after returning the vehicle, I received a parking fine for a pub I have never visited in my life. After several emails, Enterprise eventually accepted responsibility and admitted that the vehicle had clearly not been checked back in correctly.

I was therefore shocked when, a few months later, I received a letter from a law firm demanding payment of the same fine. I provided them with the evidence showing that Enterprise had already accepted liability, but the fact that this had escalated at all is extremely concerning.

This has been a very disappointing experience from start to finish — poor vehicle availability, poor administration, and a complete lack of communication between departments. I have wasted time dealing with an issue that was caused entirely by Enterprise’s own mistake.

I will not be using Enterprise Rentals again and would strongly advise others to think carefully before hiring from them.

I’m dealing with Buxton Derbyshire branch avoid at all cost !! I rented a car from this disgusting company was insulted from the minute I walked in I was told I was to poor to rent the car after I just paid 420 for it then after I bought the car bk I was accused of damage I didn’t do !!i had proof of that !! I sent it to the damage report team which I’ve been dealing with with now for the past 2 weeks they are not taken it further an said I’m due a refund which I’m still to receive this company is a disgrace it needs to be investigated by trading standards an the government these people are literally robbing your deposits for damages not even done by us the customers!! I will not be going away like they think I am I will fight until my deposit is bk in my bank !! If you do decide to to rent of this disgusting company take videos pictures and make them sign for the damages you see on the day otherwise you will be charged the staff are trained to lie to keep your money !!! I will never forget what I saw when the young lad went straight to the damage on the car a didn’t even check the rest of the car !! Trained professional liars avoid this company an please complain to trading standards to get this company investigated

Terrible service and misleading pick up details
Sold me pick up of vehicle at Girona airport but lied and didn’t mention it’s pick up at the train station and you first have to call a shuttle and then wait and then travel to the train station 25 minutes and then start the process. Never book with these guys as they are cowboys. Sadly.

We rented a 2025 model Peugeot 3008 from the Eastbourne branch on July 25, 2026, at 1:00 PM.

We also purchased extra insurance. Around 2:00 PM, we drove to Lewes, but after parking, we were unable to start the car. After much effort and a phone call to the branch, the car started, and we returned to Eastbourne. We encountered the same problem at the Harbour and called roadside assistance (AA). They identified an issue with the key and managed to start the car. However, because of the long wait, I missed work and lost a day's wages. We returned home and parked the car; ten minutes later, when I went to retrieve something from inside, the door wouldn't open, so we had to use the manual key on the passenger side. I managed to open the doors after some struggle. The real trouble, however, was waking up at 2:20 AM to the sound of a blaring alarm. We were completely unable to stop it. The alarm went off every seven minutes and continued for about an hour. Roadside assistance said they couldn't arrive until morning, so we endured a night of immense distress and stress. All our neighbors were woken up and disturbed; we were utterly embarrassed in front of everyone. We waited until morning, and at 8:00 AM, roadside assistance (AA) arrived; we then returned the car to the company. We suffered both financial and emotional hardship because we had planned to drive to Bath for my spouse's birthday. We couldn't go due to the breakdown, even though we had already paid for the hotel reservation; we also had to cancel restaurant bookings and all our sightseeing plans. I absolutely do not recommend this company and intend to file complaints everywhere. I couldn't celebrate my spouse's special day, I was humiliated in front of my neighbors, and I couldn't get my work done. It was a losing situation for me in every respect. The cause of all these problems is this company, which failed to do its job properly. Above all, they need to prioritize the health and safety of their customers. Experiencing these issues in a remote location during a long journey would have been truly distressing.
UPDATE: They have deposited part of the money, but there are still outstanding amounts. I want them to resolve the issue as soon as possible, because this situation has become quite frustrating.