Enterprise Reviews 

Received an email to contact Enterprise following a non-fault accident claim with Hastings. Telephoned today at 11.30am 5th Aug and connected to Darcy who was rude and obnoxious. I decided to end the call and go back to HAstings to see if i can avoid Enterprise

Waiting since the beginning of July for a refund every time I ring I get it will be 10 days then nothing. Every time I ring up I get told a different thing by a different person. Terrible service won’t let me speak to anyone higher than them. Still waiting for the money

Worst experience with this company, especially the Kingsbury branch.

I pre-booked an electric van and expected it to be ready for collection the next day. However, when I arrived, the staff member told me the van wasn't charged. This was extremely disappointing and unprofessional.

If customers book a vehicle in advance, it should be fully prepared and ready to drive at the agreed collection time. Poor planning like this can seriously affect people who have urgent appointments or emergencies.

My advice to anyone booking an electric vehicle from this branch is to call ahead and confirm that the vehicle is fully charged or enough fuel and ready before you travel.

Hired a van from the Eastbourne branch. Had prepaid for Satnav but was given a vehicle without it. Very inconvenient since I was travelling to a number of destinations that I had not visited before. Phoebe, who handed over the vehicle to me, assured me that she would refund the cost of the Satnav to me. But no refund has been made!
I NOTE THAT THIS COMPANY NEVER RESPONDS TO ANY CUSTOMER REVIEWS. THAT TELLS ME ALL I NEED TO KNOW ABOUT THEIR ATTITUDE TO CUSTOMER SERVICE.

Arranged a van for 2 days,4 days in advance.Got a phone call after 5pm the day before i was due to pick it up saying they probabley wouldnt be able to get me one.Absolute clowns,avoid dissapointment go elsewhere.

I made a booking nearly 9 months in advance to be phoned 2 days before pick up to be told that there was no vehicle fitting my booking available.
Fund given but told its in their terms and conditions, all pick ups are subject to availability so no requirement on their behalf to fulfill the reservation.

I would give 5⭐ but there is always room to improve.
That being said, after having a potentially serious issue of a burning smell coming from under the bonnet of the courtesy car Enterprise Poole had supplied me with whilst my Motability car (t boned by a drunk driver) is in for repairs, I cannot praise that branch's staff for their professionalism today.
In particular Josie needs a special mention for calming me down from a heightened state of anxiety, even going so far as reserving me an electric staff-only car should the RAC had been unable to attend or repair on time, as I had already rescheduled one medical appointment that was due this afternoon, but have 3 extremely important procedures early tomorrow morning, and needed a vehicle to get there and back and which I genuinely could not have afforded to miss.
Josie even texted me during the "waiting for the RAC" period to make sure I had calmed down & was well.
She went way above and beyond what most call centre staff would do, and I hope that her manager lets her know just how much I appreciate all she did for me today.

An appalling catalogue of failures from Enterprise.

Thirteen days ago I booked and paid £355 for a 7-seater car to enable an important family trip. Enterprise confirmed the booking multiple times, took my payment immediately, and even invited me to complete online check-in with my driving licence details, which I did and they again confirmed.
At 7.30 pm the evening before collection, I received a phone call telling me they had no 7-seater available. The only alternative offered was an Audi A3 – completely unsuitable for seven passengers. No equivalent vehicle was found, no meaningful remedy was offered, and I was told my money would be refunded “sometime next week”. The verbal apology offered paled into insignificance with the parting comment, “enjoy the rest of your evening”.

Thirteen days later, I still haven’t received my £355 back.
When I phoned yesterday to chase the refund, I was promised that the branch manager would call me back before the end of the day. That call never came. I called again today to be told the refund had been approved and was on a “fast-track” but that “it might take 7 – 10 working days”. Outrageous!

This has gone from a disappointing booking failure to a complete breakdown in customer service. Enterprise in in Breach of Contract. Enterprise took my money immediately, repeatedly confirmed a booking they could not honour, left us to make our own arrangements at the last minute, has still not returned my money, and has failed to keep even the simplest promise of a return phone call. No-one has attempted a formal apology or explanation, and I have had to chase time and again.
Our family weekend involved a 400 mile round trip with 4 adults, a 4-month old baby and two small children. It was immeasurably spoiled because we had to resort to two cars, travelling separately.
I cannot recommend Enterprise to anyone who expects a confirmed booking to mean anything or who values decent customer service. I will never attempt to use them again.

A big thank you to Harry & Will at the Enterprise, Worcester UK branch. I recently hired a car for 3 days and the guys were super helpful, polite, friendly and the car was a great drive. The online booking process with the pick up / drop off I highly recommend using their services.

Absolutely disgraceful experience. I am currently being forced to fight a £600 fine for damage that I did not cause, despite the company itself acknowledging that I was not responsible.

Instead of resolving this matter fairly and removing the charge, I have been left chasing answers and repeatedly trying to get someone to actually listen. Being ignored while being expected to deal with a £600 charge for something I did not do is completely unacceptable.

This is not how customers should be treated. Instead, I have been left feeling dismissed, frustrated, and completely ignored.

On 2nd August, me and my gf rented a van from the Leeman Road branch in York, and were helped by a nice, young man called James.

Although we were first-time renters, James was extremely helpful and ensured the process was easy, quick, and smooth. As well as making the terms exceptionally clear, he was also able to get us the best cover policy, which both saved us money and made us feel relaxed and reassured.

Drop-off the following day was just as simple. We were assisted by a friendly woman (whose name we did not get), and the whole process barely took 5 minutes.

We were both very pleased with the entire customer experience, and will definitely come back to this branch the next time we need to rent a vehicle. 10/10!

Damaged my car by renting out a van with handbrake not working. Then fixed my car and rented me a car while mine was being fixed. Then hired me a car with a nail in the tyre which I reported now charging me 349.00 for a tyre. Worst company no response from manager in leighton buzzard worst customer service avoid at all costs.

Enterprise are an extortionate profit driven company completely focused on ambushing the customer at the point of collecting a vehicle for extra cash including insurance excess... I was told that unless I buy their insurance extras, I would be liable for an excess of £2250 for a flat tyre or a chipped windscreen... "What the hell!"... I would have rejected the van hire but then I would have lost my booking fee... Never would I ever use this company again....

I made this reservation approximately four months in advance (21st March) for a family holiday to Scotland. We are a family of six people, therefore a 7-seater was an essential requirement and not simply a preference. Our entire holiday, accommodation, activities and travel arrangements were planned around the expectation that Enterprise would honour a booking that had been confirmed months earlier.

Unfortunately, when we arrived at the Southend-on-Sea branch to collect the vehicle and begin our journey at approximately 9:00 am, we were informed that no 7-seater was available because the previous customer had extended their rental.

I find this explanation wholly unacceptable. A confirmed reservation made four months in advance should not simply be disregarded because another customer decides to extend their hire. Enterprise accepted my booking and had a contractual obligation to provide the reserved vehicle or make suitable alternative arrangements well before my collection time.
One of the most frustrating aspects of this experience is that at no point before our scheduled collection time did Enterprise contact us to advise that our reserved vehicle was unavailable. We received no telephone call, no text message and no email informing us that there was a problem with our booking.

Instead, we drove all the way from Chelmsford to Southend-on-Sea, expecting to collect the vehicle we had booked months in advance, only to discover upon arrival that it was unavailable. Had Enterprise informed us beforehand, we could have made alternative arrangements and avoided wasting both valuable time and money.

What followed was an extremely stressful and frustrating experience.

The member of staff dealing with us at the Southend-on-Sea branch appeared more interested in moving us on than in genuinely resolving the problem. Whilst he apologised, his approach lacked empathy and urgency. He very casually informed us that our reserved 7-seater was unavailable, such things happen on a Monday morning is what we were told and he can’t do anything about it. And that the only vehicle he could offer was a 5-seater, despite it being obvious that we were travelling as a group of six. Offering a vehicle that could not legally or safely accommodate our family was not a realistic solution.

Rather than demonstrating any determination to rectify Enterprise’s mistake, he made what appeared to be a few casual telephone calls to nearby branches simply asking whether any vehicles were available. There was no sense of urgency, no proactive effort to locate a suitable vehicle and no indication that he appreciated the seriousness of our situation. We were simply left waiting while our holiday plans unravelled.

During this time we were told that our only alternatives were:

* to accept a completely unsuitable 5-seater vehicle;
* to travel to Stansted, where the only available vehicle would cost more than double the price of our confirmed booking; or
* to travel to London to collect a vehicle ourselves only of it was available

None of these options represented a reasonable solution to a problem entirely created by Enterprise.

Ipswich branch (Natalia) provided excellent customer service. My car was in the garage and Enterprise provided me with brand new Electric car at last minute.

Enterprise was picking me up after my van was involved in a road traffic accident they were meeting up with me at the bodyshop where my van was they turned up 90minutes late then he said he had to fill the van up with fuel which was a lie because the van had to be filled up by myself.
Also the van also had 7 bumps and scratches on it which I had to take photos of .
The van had never been cleaned inside or out .
The vehicles clutch was smelling as though it was on the way out they didn't mention about no recovery to me at all.
Saturday I rang up to speak to the manager to complain they said unfortunately he wasn't in so they promised me he would ring today Monday no one called. Also on Friday I run a building site with many men they all left because of Enterprise messing me about absolutely shocking company..

Hired a van online. Have used this company a number of times before without a credit card payment. They rang me up two days before I was due to hire the van and told me as I do not have a credit card I cannot hire it. However, I will have to wait up to ten days to get my money back.

What a useless cheating company. My advice never use Enterprise rental. They take your money then refuse your rental.

The UK authorities need to investigate this company. Trading Standards where are you!

I am writing this for the benefit of others as there is a risk of paying additional costs for repairs (no fault of yours). Please check the car promptly, take photographs of the tyres (specifically) and if there are any minor marks or scratches, raise this immediately and get it recorded. I had hired a car from Bristol Cabot Circus outlet.The car had lot of minor scratches and the tyres looked over used. The inspection while commencing the hire was smooth, friendly and on a good faith I took the car. When I returned, the inspection was rigorous and fault oriented. Every single minor scratches were scrutinized and luckily, I had some photographs which helped me to prove that it was not caused by me. However, they found something on a tyre and insisted that unless I specifically show evidence that it was there before, they will charge my credit card for repairs (which they did). The often charge up front as the agreement gives permission to charge you without your consent. Please be mindful about the risks involved and you will be unnecessarily blamed for everything. Not a good experience at all.

I would give -5 if it was possible.
Booked a car end of June, they gave me a poor substitute EV that discharged from 26% to 13% after 4 miles.

Now in and staff are telling me that's normal discharge and it's based on how I drive and maybe I'm breaking harshly.

Even worse, they rented the car to 9 other people after I mentioned they should get the vehicle checked , so put other people in a potential situation they could get stranded.

Refusing to give me my refund.

Waste of time from start to finish ordered a car online goes to pick it up,no car ended up driving a van home,as i needed to get home from Norwich,fuelled the van in Middlesbrough,then get an email saying I hadn’t fuelled it up and they’d take from my deposit,absolutely shocking never again.