Enterprise Reviews 

The experience was wonderful until we got charged for fuel after drop off when we shouldn't have been and it is taking weeks to get it sorted out. You shouldn't have to send multiple emails and make costly long distance phone calls to get them to correct their error and issue a refund

Extremely disappointing experience from start to finish.

The vehicle I had reserved and been promised was unavailable when I arrived. The alternative offered was of such poor quality and completely unsuitable that I had no choice but to cancel the rental altogether.

The way the situation was handled by the branch staff was equally dismal. There was little interest in resolving the problem or providing an acceptable alternative, leaving me feeling completely disregarded as a customer.

To make matters worse, my refund has still not arrived despite repeated assurances that it had been issued and would reach my account within 10 days. I have had to chase constantly for something that should have been handled automatically. Even the branch email address provided by Enterprise customer support was incorrect, and my complaint bounced back.

A reserved vehicle that was not available, an unacceptable replacement, poor treatment by staff, incorrect contact information and a seriously delayed refund—an appalling customer experience all round.

Charles at Park Lane is a first class customer service agent. We received a clean and comfortable car, an overview of its functions and instructions on how to return the vehicle in Glasgow. The price was very fair and there were no drop off fees. Very impressed with the service and price. Thank you Charles.

I dealt with the Beckenham branch who were attentive and efficient, sorted me a car that I felt comfortable to drive, a brand new Corsa that had only done 1 mile and made the whole process easy. Special shout out to Toby who organised to drop me home after the rental was completed and car returned. No complaints, the whole process was very streamlined and stress free.

Very bad I recommend all viewers dont hire from this company. In Chingford I go pick van and on counter they asking for deposit 200 upfront I said why you tell me on first place . Nothing described in website . It’s waist of time. They should tell customers on first place seems. Second thing they use your deposit money 5 to 7 working days after words they return deposit money to the customer. If you pay deposit by check then it’s takes two weeks working days after words. So after all this I never ever go hire any thing from this rubbish company . Refund policy very poor .

Very rude staff, car booked and not available. Had to wait four days so they can arrange a car.
Not recommended at all

I have rented several vehicles over the years from the Barnstaple Enterprise and have a company loyalty account. Increasingly it seems the company wants to create a climate of fear to make you take out expensive extra insurance. On my latest rental, more time was taken by the staff member scrutinising every inch of all tyres for 'damage' than explaining how the car operated (a key safety requirement I would have thought). People were even videoing their tyres before leaving such was the 'threat'. Add this to the 'damage' monitoring and it makes the whole experience stressful - you feel like you've done something wrong before you even leave the rental office. I reported a couple of mechanical issues on the car I rented, but these were shrugged off so they could get outside and go over the car with the microscope. It seems to have got worse in the last few months - really not a pleasant experience. How about you make your prices (actually) fully inclusive and spend more time helping your customers have a good driving experience?

Booked a car for hire online paid upfront
When I arrived at the collection point wanted £500 deposit then more for different insurance breakdown cover which I think should come with car told me should have read small print must have been very small
Arrived there car they where giving me wouldn’t start so they gave me another which was dirty inside and out I said u not going to clean it got told nope I had to cut my holiday short and handed car back three days early I said you not going to refund some I got told nope said they would get area manager to call me still waiting 🤔 thanks for all your help won’t use yous again

I cannot believe an insurance company like Hastings Direct use this useless company for courtesy cars... Its now been over a week and several phone calls to Enterprise chasing the courtesy car the last call they just hung up.. How does this company continue?? still no car..

SPURIOUS & AGGRAVATING FALSE DAMAGE CLAIM
Car returned from insurance rental from Blackpool branch. Received call from lady confirming all ok & deposit refunded to my bank account. One month after return via my insurance co I am told it was returned damaged & that this claim will affect policy & no claims discount! There was no damage. This is a spurious claim. Why do people do this.

Booked a vehicle online. Paid. Received multiple emails & texts confirmations even on the morning I was to collect the vehicle. Offered faster check in online which i did. Received yet more confirmation emails & texts. Only then to be told by the branch there are no vehicles available. No alternative other than to rent another day which obviously makes no sense. Apparently an issue with the website not syncing with what vehicles are actually available at branch level. How in 2026 that is possible is beyond me. Appalling to be left stranded by a multinational. USE ANOTHER COMPANY.

I booked an automatic but when I picked up the manager assured me it was manual.

They handed on extra £25 charge and I’ve since spent over 1 hour trying to get my invoice sent. The manager at Narborough Road Leic said it would be sent but 3 days later still don’t have it. And no one can help on the phone and it’s rare they pick up unless of course you want to rent a car.

From my booking, offered great value, and real helpful talking me through it step by step. Due to a death in the family I had to cancel this booking m, it couldn’t have been easier.
For a big company they seem to offer a very personal service, well done. 🙏🙏

Went to my local branch in Aberdeen city centre to sort out a hire for my upcoming road trip holiday, as the website is horrendously slow.

Got seen right away, young lad at the counter immediately asks for my name despite never having used them before, then tells me that I have no history with the company.

I reiterate that I am trying to rent a saloon car for my holiday in a month's time, lad immediately attempts the hard sell to get me to take a SUV.

I asked why did he think that I would want an SUV when I've checked on the website that they have saloon cars in stock at that location, he replied that in the 18 months he had been there he had never seen a saloon onsite, and the website was wrong and soon to be updated.

I pointed out that I was aware that the branch has cars delivered by transporter daily therefore if I have ordered a month in advance I would have the desired car delivered to the location, lad condescendingly told me I didn't know what I was talking about, and continued to attempt to hard sell an SUV.

I asked about hiring a Mercedes A-Class, a smaller vehicle than what I wanted, and got told that I would need to have a credit card, then he told me tough luck, then went back to pushing SUVs.

At this point I asked to speak to his manager, only to be told he had gone home, so I made my excuses and left. Will NEVER be back.

Booked a Passat car to be picked up at 10:30. We arrived at 10:15 to be told the cars were on the way from Huddersfield and would be 15 mins. 45 mins later we were still waiting for them to arrive. When they did arrive it turns out that the enterprise office in Leeds doesn't have Passat size cars! What we were offered was a smaller car which was not fit for the purpose we required. The guy we dealt with was a good guy but the company should never have accepted the order. The website is apparently very out of date and despite staff telling head office of this and the impact it is having on customer satisfaction, Head office have done nothing about it. We wasted an hour and a half of our time and in the end cancelled our order and got a refund. Absolute waste of time. Literally! Will not be using this company again.

Would be zero stars if possible clear discrimination present, my partners work vehicle broke down so we needed an alternative reserved went down this morning to be told originally his drivers license isn’t valid that was rectified by a gentleman called Harvey as it was his error !! For him to then say we need a £1000 deposit and also you need to provide 4 contact names and addresses and numbers in order to hire I feel uncomfortable at the fact my partner very nearly gave enterprise my personal contact information without my consent !!! This is standard practice apparently my partner questioned this as nothing prior was stated in the terms and conditions and HARVEY got on his high horse as soon as my partner mentioned reviewing the company Harvey then proceeded to get aggressive with his tone and manner !!! Utterly appalling customer service !!! I believe my partner was discriminated against for the way he looks so if you like being judged and being made to provide other people’s personal information and being spoken to with aggressiveness and attitude then use this fire company!!

Do not use this company.
We returned a car with a tiny chip on the windscreen, and Enterprise took €3,000 from our account. According to their own terms and conditions, windscreen damage is excluded from the excess, meaning we should only be charged the actual cost of the repair.
I contacted four local windscreen specialists and sent them photos of the damage. Every one of them confirmed that the chip could be repaired with a simple resin fill, with the highest quote being €102.
We have since checked our bank statement and found that £1,760 has been taken from our account, which I assume is to cover the cost of a replacement windscreen. However, Enterprise has provided absolutely no justification for this. We have received no inspection report, no photos, no repair or replacement invoice, and no quotes to explain why a full replacement was deemed necessary. The entire process has been handled incorrectly and without any transparency.
We have tried to appeal this decision by emailing three different Enterprise email addresses but have received no response.
Unless this money is refunded immediately or a full explanation and supporting evidence are provided, I will be taking this matter further.

So I booked for a car rental online using Enterprise so I could go for a break with my family. On the day of travel the 10th of April 2026, they called me and said they couldn't guarantee a car for me. What a nightmare! I was so stressed out as potentially i was going to cancel my trip, for a week break, which I had booked months in advance. The whole morning I was so stressed as I was contemplating what I was going to do. Eventually they found me a car, but it wasn't the one I had booked. I was relieved that at least I would not need to cancel my trip. Then went on the break in Penrith. I ended up getting a parking charge notice for parking outside Morrisons. Enterprise emailed me saying I needed to contact the external company to pay the fine which wasn't an issue. They passed my details to the company and I appealed against the ticket and it was waived. Enterprise had said they would charge me 35 pounds for administration fees for them just sending me the email of notifying me the charge notice. Imagine!They said they would take the payment from my credit card which they had on file. I checked my statement which shows they took that payment. So I left it as that. Now almost 3 months down the line I'm getting another email from a legal firm called BW legal saying they were instructed by Enterprise to collect 35 pounds, which I already paid and have proof that I did. I'm extremely upset. What scammed. I can't believe this. They have the nerve to pass my details to this company.

Fraudulent approach – The final invoice lists additional items that were never agreed upon. The vehicle was picked up and returned with a full tank, yet a £25 petrol charge appears on the final invoice.

Had a courtesy car from St Helen’s branch, the lads were amazing from start to finish, kept in touch, there was a delay on my own car being fixed, they informed me of every stage, Alex who I dealt with mainly was great, would definitely recommend