Ensar OudReviews 

973
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 227 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their uniqueness and the mastery involved in their creation. Many consumers appreciate the swift and dependable delivery service, often noting the impressive speed and careful packaging. The customer service is frequently described as outstanding, with staff being responsive, friendly, and helpful. However, some people mentioned that the scent profile of certain products did not match their expectations or descriptions, leading to disappointment. A few other people also felt that the strength of some oils was not as potent as previous versions, and there were occasional reports of broken perfumes due to poor packaging or empty samples.

What people talk about most

Product

Customers had positive experiences with the product, often praising the authenticity and high quality of the... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the exceptional quality of... See more

Delivery service

Reviewers consistently express high satisfaction with the delivery service, frequently highlighting its... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence, speed, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting it as amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I placed my order last night and it was already handed over to DHL and shipped the next day. That kind of speed is rare and genuinely appreciated. What really stands out is that all taxes and duti... See more

Rated 5 out of 5 stars

I had my first purchase with Ensar Oud and wow, what can I say! I am pretty sure no one who is used to smelling synthetic perfumes will understand the experience but it’s beautifully raw, overwhelmin... See more

Rated 5 out of 5 stars

Before stating anything about the perfumes. The customer service you have is astonishing. They response and help as possible. The perfumes itself is literally a different story. I bought this one as a... See more

Rated 5 out of 5 stars

My experience with Ensar Oud has Always been satisfying and SAFE !! Safe= Trusted Source for quality Oud REAL OUD!! the industry today is producing all types of "stuff" claiming to be 100% oud bu... See more


4.8

Excellent

TrustScore 5 out of 5

973 reviews

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4.8

All reviews

(973)

223 reviews in the last 12 months

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Rated 3 out of 5 stars

I bought Oil oud from different sources…

I bought Oil oud from different sources , comparing to the price , you guys are very over , even though , the quality is not the same the other was totally better , but i can say , this is my second and last order from you
Ans i wish you more succeed far a way from me

Thanks

17 May 2026
Rated 5 out of 5 stars

The best there is…

The best there is, the best there ever was, the best there ever will be. Top quality comes at a price. If you refuse to compromise on the best raw materials for your business, you can shop here with confidence. I highly recommend it!

16 May 2026
Rated 1 out of 5 stars

Nothing went wrong it was not at all…

Nothing went wrong it was not at all what I thought oud blends Wii be. Spent too much for samples and I did not like none of them

17 May 2026
Ensar Oud logo

Reply from Ensar Oud

Hi Oways. That's great that nothing at all was wrong with the order itself. Your attar sampler was delivered quickly, safely, and smoothly, which is always our first priority when shipping delicate natural aromatics internationally.

To clarify, you ordered the attar set which are not oud blends. As the description states they are compositions of various aromatics. You can think of them more as perfume oils, if that helps. For ouds, I provided options for various sampler sets via email.

And from here, fragrance becomes a far more personal and subjective experience. Oud blends, attars, and natural aromatic compositions are very different from mainstream perfumes, and they often require time, patience, and repeated wear to fully understand. A first impression, especially with materials as complex as oud, musk, resins, florals, and traditional attar structures, is not always the full story.

Ensar Oud compositions are not designed as simple crowd-pleasers. They are layered, sophisticated, and often unfamiliar at first to those beginning their journey into natural oud and artisanal perfumery. They can reveal themselves differently depending on skin, temperature, environment, mood, and even the amount applied.

For that reason, we would encourage you to spend more time with the samples, try them in different settings, and apply them sparingly. What may seem unexpected at first can, with time, begin to show nuance, depth, and beauty that is not always obvious in the first encounter.

Of course, personal taste will always vary, and not every composition will resonate with every person. But a fragrance not matching one’s expectations is not the same as a failure in quality or service. In this case, we’re glad the order was fulfilled successfully, and we hope these samples may still serve as a meaningful first step into the wider world of natural oud and artisanal attars.

Rated 5 out of 5 stars

Genuine Excellent Experience

Communication with Josh before purchase was informative and educational. I was not being sold to I was being guided to self discovery. Delivery was a lot quicker than anticipated and the extra gift and additional samples made the whole experience so much more valuable.

7 May 2026
Rated 5 out of 5 stars

Good customer service.

To be honest this is my first time at your site. I have never experienced your product. What made me write in was the way you reply back to unsatisfied customers. I found the you handled them very professionally, you are direct and honest. That has helped me decide to purchase your product in the near future.
Cheers
MrCortezz

18 May 2026
Unprompted review
Ensar Oud logo

Reply from Ensar Oud

Thank you MrCortezz, that genuinely means a lot.

We know that with artisanal oud and natural perfumery, not every experience will be the same for every person, and the least we can do is be direct, honest, and respectful in how we respond. So I’m glad that came across.

Whenever you do decide to explore Ensar Oud for the first time, we’ll be happy to help guide you toward something that makes sense for your taste, rather than simply pointing you toward the most obvious choice.

Really appreciate you taking the time to write this.

Sincerely,

Rated 5 out of 5 stars

To the Ensar Oud team,

To the Ensar Oud team,

From the very first moment I experienced Ensar Oud, I was completely captivated. It wasn’t just another fragrance brand to me, it became something truly special. I believe my purchase history clearly reflects how deeply I’ve fallen in love with your creations.

Your artistry, passion, and dedication to true perfumery are something rare, and I genuinely appreciate what you’ve built.

And honestly, I also want to applaud you for choosing the perfect person ( Josh ❤️ )

I have never met him in my life, yet he means so much to me. His kindness, professionalism, passion, and the way he represents Ensar Oud have left a deep impact on me. Some people simply make your experience unforgettable, and Josh is definitely one of them.

Thank you for creating such extraordinary fragrances, and thank you for having extraordinary people behind them as we

2 May 2026

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