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Energie Fitness - Crawley Reviews 217

TrustScore 4 out of 5

4.0

Unit 11, Denvale Trade park, RH10 1SS London, GB


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Rated 5 out of 5 stars

I joined Énergie Crawley for one specific class - easy online joining process. But I’m blown away by the gym & am now going 2 or 3 times per week - a lovely warm welcome from Paul, a huge range of cla... See more

Rated 5 out of 5 stars

Highly recommended in crawley! Amazing, the people who work there are welcoming and friendly will make you feel comfortable to use all the equipment. We had a PT session with Martin he showed us how... See more

Rated 5 out of 5 stars

Started last week after my gym shut down staff friendly and very helpful, equipment clean and fully functional plenty of options to work on different parts of your body and members seem very nice peo... See more

Rated 1 out of 5 stars

i’ve asked to cancel my subscription multiple times and they haven’t cancelled it. i’m on a no commitment plan. they will just keep the subscription going to rack up a debt and scam you out of that... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Fitness Center
  3. Fitness class
  4. Gym
  5. Personal Trainer

Written by the company

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Written by the company

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Contact info

  • Unit 11, Denvale Trade park, RH10 1SS, London, United Kingdom

4.0

Great

TrustScore 4 out of 5

217 reviews

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Rated 1 out of 5 stars

i’ve asked to cancel my subscription…

i’ve asked to cancel my subscription multiple times and they haven’t cancelled it. i’m on a no commitment plan.

they will just keep the subscription going to rack up a debt and scam you out of that, will be taking this further.

14 March 2025
Unprompted review
Energie Fitness - Crawley logo

Reply from Energie Fitness - Crawley

Should you wish to cancel, the procedure is easy and without any issues. Like any account, subscription that any one has notice has to be given and the account clear. Simple as that all you need to do is let us know. You currently do not have a subscription active in any case.

Rated 5 out of 5 stars

I popped in for a look almost a month…

I popped in for a look almost a month ago on a Saturday morning. Mu current gym closes at 6pm on weekend.

I walk3d in met one of the staff who showed me around and I lived it and 24hrs a day was a game changer! I went home, cancelled my membership, called with a few questions and signed up over the phone.

Monday 8am my facial recognition email allowed me to upload a pic ot my face,this took 2 minutes and boom I 2as ready to go.

I started there on the Monday evening and it's so much better than the local leisure centre I was using.

Everywhere is always spotless, staff are all really friendly as well as all the other users.

Would I recommend it.... Absolutely and I meet so many peipke who say ah you have moved aswell!

Thankyou Energie Fitness keep it up,

Lloyd

26 April 2024
Rated 2 out of 5 stars
Energie Fitness - Crawley logo

Reply from Energie Fitness - Crawley

Hi Pawel,

I hope you're well.

We're very sorry to hear that you are unhappy with the upkeep of the equipment within your énergie Fitness gym. We want to deliver the best equipment to our valued members but it seems we have a few steps to take to deliver on this goal.

Thank you for taking the time to leave a review, we really appreciate it.

Have a great day,
énergie Fitness Central Team

Rated 1 out of 5 stars

Everything OK except the toilet shower and sauna not clean!

The toilets, shower's and sauna very dirty!

29 April 2024
Unprompted review
Energie Fitness - Crawley logo

Reply from Energie Fitness - Crawley

Hi Janos,

We're disappointed to hear that the facilities in your énergie Fitness gym are not up to the level that you or we expect. We aim to deliver great facilities to all of our members but it seems we have fallen short on this occasion and for that, we sincerely apologise. We will certainly strive to do better in the near future.

Thank you for taking the time to leave a review, we really appreciate it!

Have a great day,
énergie Fitness Central Team

Rated 5 out of 5 stars

Happy New Member

After a long period of not being able to exercise due to injury. I visited Energise to look around, I joined on the spot. The staff were helpful, knowledgable and super supportive. I felt at ease as soon as I walked through the door 5 stars are well deserved.

26 April 2024
Rated 5 out of 5 stars

Great gym

Great gym, very relaxed atmosphere which makes it a comfortable place to work out in. All the equipment you could possibly need too and like the division of equipment, heavy weights and machinery downstairs, cardio and weights upstairs.

12 April 2024
Rated 5 out of 5 stars

It is a very well run run with friendly…

It is a very well run gym with friendly and helpful staff, who have excellent knowledge of health and fitness. The gym has all the equipment one needs and there is an excellent cardio area on the first floor. I am pleased to have found such a great gym locally.

5 April 2024
Rated 3 out of 5 stars

It’s ok clean but the equipment…

It’s ok clean and not to busy staff are great and polite

29 March 2024
Energie Fitness - Crawley logo

Reply from Energie Fitness - Crawley

Hey Duarte,

I hope you're having a great day!

We're glad to hear our team is delivering the great customer service we strive for that you are having a positive énergie Fitness experience and that this can improve.

Thanks for taking the time to leave a review, we appreciate the feedback.

Have a great day,
énergie Fitness Central Team

Rated 2 out of 5 stars

I would like to remind you that it is…

I would like to remind you that it is winter and you should turn on the heat!!
The second problem is :Why do you close the locker rooms at night? Unfortunately I can only come after 22:30.
Thank you for your reply.

19 January 2024
Energie Fitness - Crawley logo

Reply from Energie Fitness - Crawley

Hi Soro,

I hope you're well.

We're very sorry to hear that you are unhappy with some of the facilities available in your gym including the heating and locker rooms. With regards to the heating, we want all our members to workout in a comfortable environment so please raise this with a member of staff. Unfortunately, we have to close the locker rooms late at night due to health and safety reasons but we do understand your frustration.

Thank you for taking the time to leave a review, we appreciate all feedback from our valued members.

Best wishes,
énergie Fitness Central Team

Rated 5 out of 5 stars

New gym

Started last week after my gym shut down staff friendly and very helpful, equipment clean and fully functional plenty of options to work on different parts of your body and members seem very nice people . 24 hrs access I’d fully recommend.

22 December 2023
Rated 5 out of 5 stars

I was contemplating going back to the…

I was contemplating going back to the gym for some time now and finally enrolled with énergie Fitness. I am very happy with the service I received from the beginning. Katie my instructor was very polite and helpful and tailored a program for my specific need.
All members of staff is very friendly and I feel very comfortable and at ease when I’m in the gym.

1 December 2023

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