Endsleigh Reviews 

The actual customer service was great. The customer services advisor was helpful and managed to help me with my query quickly. He was very polite and friendly.

Took out car insurance with them via a comparison site and price was very good for 1st year

I received an excellent service from the customer service representative. My query was resolved very swiftly.

This is one of those companies where you wish you could give zero stars. Absolutely terrible customer service. They offered a renewal on a policy which I accepted. When I called to pay they said they had cancelled it!

Had a very helpful person on the phone and couldn't be more helpful and did her job very well and very knowledgeable.

I received the renewal email on the 22nd of September. And in the email it said if I want to cancel the insurance it has to be done BY the 22nd. Nigh on impossible.

15 minutes to answer the phone.

No contact number on the website even though it asks you to call them to update details for some reason

You cannot change your address on the system

They keep your bank details on the system for autorenewal rather than letting you opt in when in fact you should be opted out and elect to opt in.

They did not know the renewal date and when I gave them the reference number on the website they said they could not use that and wanted no less than 6 bits of ID for security (which not even the banks require).

To cap it all, you cannot even renew the plan online according to the call handler which is absurd in this age.

Really not impressive!

I've been with Endsleigh for years and never had any problems. The staff are knowledgeable and courteous.

Been with Endsleigh for over 20 years with landlord insurance.
Have always left excellent reviews, unfortunately not this time.
Extremely disappointed with my renewal this time. Felt cast aside will not be insuring my other property at their renewal.

I have already sent you a report. Just in case you didn't receive it, I was very pleased with Kaye who dealt with my query.

Provided a renewal quote that was 7 times the premium for last year. No claims or changes to my personal circumstances. Don't insult my intelligence or waste my time, or hope that I don't read the renewal letter so I automatically renew at the new extortionate rate.

Faye who took the call was really professional , helpful and gave great recommendation. I called up in the past and had an awful service but when I called and go through to Faye she restored my hope in the business. A true asset to the company

During the time I used Endsliegh I never had any problems and found them very helpful whenever I needed them

When I was talking through the phone everyone was very nice and welcoming even when after I finished my contract with Endsleigh

This is the first time I have used them and the have been great helpful and make it easy to use there website and quick to get through to a human which is a big thing for me

After receiving an email and ringing the helpline number the gentleman on the phone was extremely helpful and could see what the issue was and resolved it straight away. Really put my mind at rest.

Have good experience with your company thanks.

I was very impressed with the coverage I had with Endsleigh, they are both professional and efficient, a true market leader in their field

We were sent an autorenewal letter for car insurance. When I noticed the payment did not go through I contacted Endsleigh to find that they had apparently discontinued autorenewals despite sending out the letter and we were uninsured. We quickly got insurance elsewhere but needed the no claims bonus letter and was told it was not transferrable which was not really the point. Whether it was or not they should have just agreed to send it. I then had to request it a second time.

Meanwhile, I was offered life insurance while dealing with the car insurance which I said I would consider another time and requested details by email, specifically requesting not to be contacted by phone. The next day my husband who is overseas was contacted at our home by phone despite him not having dealt with any of the previous stuff. The individual seemed perplexed as to why my husband was not there or why I was answering the phone.

Communication between departments seems a real problem in Endsleigh although the individuals were all pleasant enough it seems the systems still need attention.