End Of The Roll Reviews 16

Awesome!
My carpeting was from the Chilliwack store.
My home feels fresher and lighter now. Tyler was very helpful with the carpet selection to fit my budget and colour needed. The installation was perfect. Patrick did an awesome job. Thank you very much.

We have just completed our floor renovation with End Of The Roll Abbotsford and Chilliwack
We definitely are thrilled!
Our installer Josh was certainly a bonus to the smooth process we got to whole experience. He was so pleasant to work with. He was very willing to address any questions or concerns we had clearly and respectfully. His professionalism was above and beyond. We truly couldn't have asked for better service than that which we received from Josh!

Our salesman Brady was amazing! He stayed on board from beginning to end with us. He understood the magnitude of this project for us and he respected the cost and work involved. He took none of that lightly and ensured we were happy and we weren't rushed at any point in the decision-making process. There was no point in this journey where we ever doubted our decision in going with End of the Roll all because of his reassurances and patience. We highly recommend End Of The Roll in Abbotsford or Chilliwack!

The service was great. John Wells is a guy you want to do business with. Their prices are very reasonable.

End of the Roll, Cambridge
Zubair, the senior flooring advisor, was extremely knowledgeable and organized. He helped us pick a carpet for our remodeling job and set up an installation date that put us ahead of schedule. Giray, the installer, was courteous and polite. I am so happy to say that the entire job, from start to finish, went without a glitch. We know where to go now for future renovations.

Terrible Customer Service Experience

Dealing with Marc has been one of the most disorganized and frustrating experiences I’ve ever had as a customer. He showed little care for his products, his scheduling, or his customers.

I visited the store and ordered carpet, paying in full. Although Marc wanted to schedule installation within five days, I requested a date three weeks out to give them extra time to get everything organized. Despite that, it seems the carpet was never even ordered — and no one bothered to call to postpone the installation.

I took a day off work for the scheduled install, and no one showed up. When I called to ask what was going on, I was told there was a “delivery issue” and the carpet was delayed. No courtesy call, no apology.

We rescheduled for a week and a half later… and unbelievably, it happened again. No call, no installer, and when I phoned to ask, Marc casually told me he was too busy to call.

Too busy for basic customer service? Absolutely unacceptable.
No “deal” is worth the chaos of dealing with Marc or this level of disorganization.

End Of The Roll Thunder Bay
DO NOT BUY ANYTHING HERE!!
We purchased flooring for our entire main floor renovation. Carpet for our living area, hallway, bedrooms. Vinyl tile for the kitchen. Product was fine… installation TERRIBLE.
No warranty, they don’t care. It’s been a year of fighting, we are left with flooring that looks like a two year old installed it. Nothing good to say about Jim and Leanne Barr, owners. Terrible service. They have left us with flooring that looks horrible. Major disappointment.

Warning people avoid end of the roll , sold us absolute shit flooring broke and cracked and they don’t care $4500 no refund nothing buyer beware 🤬🤬🤬

Sloppy, inefficient customer service, like they couldn't care less. I won't be purchasing carpet from them now or in the future. You earned this review Myrna, congrats.

End of the roll is a franchise where each store is own privately. There is no guarantee that you will get and be treated accordingly with the End of the roll policies or guarantees.The head office will not respond to any help or explanation you need. We learn that the hard way with the Penticton, BC store owners. We got taken on a hell ride with" T" the Ferrari of sales.......The flooring "in stock" that we purchase got sold and vanish of the store 4 days after we bought it. We then got pushed and reschedule our installation to a further date with no explication on where and why our"in stock" flooring has vanish. We reached out to owner for details.....And it's at that time that we realize that we are dealing with professional cheaters and dishonest people trained to Over sell product, lies about inventory and schedule, all to get the customers to give deposit. Cheats on amount of flooring ordered, paid and installed at the customers. incomplete invoice, missing information on proper square footage needed, ordered and installed at the costumers home. Hidden information about installation package and what it include. "installation packages" is not consistent and will not be respected. "theirs" Installers are subcontracted to other independent company. No one will help and take responsibility for poor installation, unfinished installation, missing of transition and details finishing. HELP yourself....go somewhere else.

I just had laminate flooring installed in my condo. The place looks immaculate. Thank you Dawson for your expertise and knowledge.

Not recommended for home owners. Big mistake to use them for renovation project or home insurance claims. They are not reliable. Not for consumers as they will hold them hostage after given deposit. Consumers keeps being reschedule for installation of product. Sales men over sell product or sells your purchase to the bigger guy and keeps on making you wait. Run away from the pushing sales men. It's all and only about making the sale and get their bonus. They will push sell you what they need out of the store...not what you want. Strongly recommend to go somewhere else.

Very inconsiderate company, I would not recommend them. They also played the radio extremely loud when I was trying to work (I work from home). It was ridiculous.

I have dealt with the Red Deer 'End of the Roll' store several times now and...frankly...don't even shop around like I do for all other goods and services. While I am sure other employees are just as excellent, I always ask for Tyler Rous: he has always steered me in the best direction, saved me money and hassles (often changing my mind about what product to use), and his first quoted price always blows all other competition out of the water. I'm frugal and I don't even shop around at all if I need anything flooring related. If 6 stars were an option, Tyler deserves it.