Endesa Reviews 

Enquiries/queries have been dealt with quickly and efficiently whenever I've had to deal with them.

It would make life a little easier if they reverted to having the invoices available to download in "old style" pdf format directly from the online web-site; rather than having to use ADOBE.

the service is reliable and what I value most is the frequent communication with updates, news, promotions and providing a genuine desire to help your customers, thank you

Very helpful to us when we were setting up a new contract with you

Consistent, efficient and fair service

The lady explained everything and put us on the best available tariff

Regular emails which is why I have not switched to another provider. Discounts have been good

I am not a permanent resident so I need contact details

I dont have any problem other than not being able to comunicate in spanish. You send me offers but i am not sure whether to accept

Endessa App is very easy to use & full of real-time info

Great service and I don't remember us having any power outages.

I called the company for assistance to open a contract and I ask if I can get someone to talk in English. Carolina or Carla said just one minute and hang up on me, I call back and ask if she hang up on me, she hang up again. On my third call , as soon as she heard my voice she hang up. I am on my fourth call right now and the same might happened

UPDATE: They send a reply with a number to contact them on WhatsApp but the number can't be found on the app.

Llevamos más de una semana sin electricidad en nuestro apartamento en España, a pesar de que todas las facturas pendientes se pagaron completamente el 16 de julio mediante domiciliación bancaria (tenemos comprobante del pago). Aun así, Endesa cortó el suministro.

Contacté con Endesa el 14 de agosto por WhatsApp y envié toda la documentación solicitada. A pesar de eso, me pidieron varias veces el mismo documento de identidad, incluso después de haberlo enviado cuatro veces y de confirmar que estoy autorizado en el contrato.

Cada nuevo agente volvía a hacer las mismas preguntas desde el principio, ignorando completamente el historial de la conversación. Me prometieron varias veces que el suministro sería reconectado “en 12–24 horas”, pero han pasado más de 7 días y seguimos sin electricidad.

En su página web, Endesa indica que ofrecen atención en inglés y que se puede llamar por teléfono. Eso no es verdad. Todas las opciones del contestador están en español y no es posible comunicarse si no hablas el idioma. Por eso tuvimos que recurrir a WhatsApp, lo cual hizo todo aún más lento y frustrante.

Lo más desesperante fue que nadie se responsabilizó y que las respuestas fueron mensajes automáticos, excusas genéricas y enlaces estándar. Nunca recibimos una solución real.

Ha sido una auténtica pesadilla. Estamos sin luz, sin nevera y sin ventilación en pleno verano, con temperaturas de más de 30 grados. No recomiendo Endesa a nadie, especialmente si no vives permanentemente en España. El sistema es lento, desorganizado y completamente inaccesible si no hablas español.

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We’ve been without electricity in our apartment in Spain for over a week, even though all outstanding bills were fully paid on July 16th via direct debit (with proof of payment). Despite this, Endesa cut the power.

I contacted Endesa on August 14th via WhatsApp and provided all required documentation immediately. Still, I was repeatedly asked for ID even after submitting it four times and confirming that I was authorized on the contract.

Every new agent started from scratch and asked the same questions, completely ignoring the chat history. I was told multiple times that reconnection would happen “within 12–24 hours” — but more than 7 days passed, and we were still without power.

Endesa’s website claims that they provide support in English and that you can call them. This is not true. The phone menu is entirely in Spanish, and it’s impossible to get help if you don’t speak the language. That’s why I had to resort to WhatsApp, which only made the experience even more frustrating.

The worst part is that no one takes ownership, and the responses are mostly copy-paste messages, generic apologies, and standard links. There’s no real help or follow-up.

This has been a complete service failure. We’ve been living without electricity, a fridge, or ventilation in +30°C heat for a week. I strongly discourage anyone from using Endesa as their provider — especially if you’re not a permanent resident in Spain. The system is slow, bureaucratic, and completely inaccessible for non-Spanish speakers.

Signed up and 7 days later cancelled contact, reason being that an engineer failed to come for air conditioning and no warning, customer service kept on cutting us off on the phone too, rejoined old company for a better price too, and an Endesa overcharged us on our one and only bill

The worst customer service I have ever experienced. I have emailed more than 40 times, I have raised 20 claims and they continually respond with 'complaint resolved' when it is not. Then I get a customer satisfaction survey to which I am honest, they immediately call me to ask why I am dissatisfied. They are 10x more interested in why I am dissatisfied rather than resolving the claim properly. They have illegally modified my contract and are not willing to face the music. Avoid Endesa! As soon as I receive the money stolen from me, I am going to another provider and making sure I take everyone I know with me.

Endesa, terrible marketing.
Endesa telephone me every second day for the last two months. They are trying to sell me their electricity. The are terrible annoying
Bjarne

Customer support is completely lacking in both kindness and competence. I’ve been trying to get my money back (over €400 — I have the invoice to prove it) for OVER ONE YEAR NOW.

The hotline has dropped my calls around 12 times — sometimes right at the start, sometimes in the middle of a conversation. They also stop responding to emails and WhatsApp messages suddenly.

At one point, they were even charging both me and the former tenant for some single months — 1.5 years after she had already moved out. How is that even possible?

This company is completely disorganized and unprofessional. I’m extremely frustrated and would strongly advise anyone not to sign a contract with them. There are far better providers out there, like Octopus Energy, who don’t scam their customers.

Useless interaction. Useless app. My advice is go somewhere else for your service