Encore Estate Management Reviews 

Have found their service exceptionally reliable, professional and very thorough as well as good value for many years now. Am familiar with Encore service in three different flats complexes and its always been of very high standard.

In my experience, Encore have always been a trustworthy, reliable and efficient management company who will listen and work together with the clients to resolve issues and maintain the building and area in excellent condition.

I have recently purchased a flat in a complex which is managed by Encore and I have had to make several enquiries to them both during the purchase and subsequent to moving in.
Each time I have rung up or emailed, I have always had my enquiry dealt with quickly and effectively.
I have had the pleasure of speaking to Richard Barnett, Tommy Lawn and Megan Duff and they have all shown excellent knowledge and professionalism in dealing with my various requirements.

I would highly recommend Encore as a management team for any leasehold property in their charge.

So far so good. If we can push more for lease holders to induct their tenants about litter disposals

UPDATE - Encore did make contact with myself and stated they are speaking with the new buyers solicitor regarding the transfer but I’ve received yet another letter in the post addressed to myself with the old address as the postal address. I’ve emailed twice since to the legal@ email address and have not received a reply. I moved out of the property 3 months ago now - this needs sorting ASAP. The new owner could be missing important letters regarding the property and also missing any invoices/bills that are due.

I lived within an new build estate but sold my property and completed mid December 2025. I informed Encore as soon as I had moved, just to keep things as clear as possible. They inform me that a Notice Of transfer is required from the buyers side & until this is received - the invoices will still keep being sent to myself.

Unsure why the invoices will be sent to myself if I am no longer the legal owner of this property anymore. I have emailed the estate manager and the 'Legal' email at Encore address to get this sorted but keep being 'fobbed off' and told the invoices will continue in my name. I've spoken to my solicitor who confirmed back a message from the buyers solicitor showing the Notice of Transfer had been sent. I don't seem to be getting anywhere and just want this sorted now - as I've been moved from the property for 2 months now.

Very professional management and dealing with the premises and occupants.
Some contractors seem to travel for hours when local providers are preferred but this is moving in the right direction.

As a Director for Appleton Gate, a residential estate in Corby, I have appreciated the excellent service Encore has provided for nearly 20 years as Appleton Gate’s property management agent.
In particular, I have very much valued the sound judgement and expert advice that Kirsty Leinster, the Estate Manager, has provided over the years. She is a real asset to Encore, who has certainly provided the best service of all the companies managing my properties. Anyone looking for a company to guide their decision-making in residential estate property management with minimum stress could not choose a better, more experienced company.

Communication non existent.
Replying on emails are either not happening or takes weeks.
Every time you call them with urgent issue no one is available to speak to almost all is being done on purpose to avoid any conversations.
I have requested access to invoices and accounts for 2024 on the 19.01 and yet 30 days passed and I have not been provided it. My legal rights has been violated by Encore which of course will be reported.
Service level below acceptable.
Questions about why unjustified increase in service charges again not answered and avoid despite multiple chase ups.
Complaints dealt with inappropriately and not to their policies.

Honestly I could go on how bad this company and people working there are. There is zero accountability and respect towards people who pay their wages. They think they are entitled to all of it but truth is they do not deserve single penny for the service. Ignorance, negligence, avoidance should be Encore company motto!

Have been dealing with Encore for quite a few years now as a renter and now as an owner.
Kirsty Leinster is so efficient and deals with any issues immediately.
Nothing is too much trouble. Great customer service 👏

I am getting harassed by Encore for paying my Jan-Jun 2026 in advance management fee. However I moved out of the property and sold it in December 2025 so no amount should be due. (perhaps even a pro-rata refund!)
I am concerned over the wording of the letter suggesting solicitor and recovery action if I do not pay.
I have paid every other invoice ahead of required date when I lived on the estate, so they know I am not ignoring them.
Emailing them gets absolutely no response whatsoever. My solicitors say they have emailed whoever is required, but still have received this and at no time have I received an apology or an email to say no action will be taken, ignore the invoice.

Encores values are allegedly built on providing a great block management. However, sadly they fail to achieve even the most basic functions.

Their communication skills are abysmal and they fail to respond to basic forms of communication. When complaints are made with estate managers superiors, they fail to reply also. This goes to show the level of pride they take in their roles

Their charges are in my opinion excessive for the service which we receive. In the event that you wish to make minor alterations to your home, Encore will charge you excessively for this without justification, despite clauses in the lease in the property you buy.

They have the cheek to ask residents to water the plants in hot weather, and essentially run the development for you. There’s no routine inspections, they rely solely on residents reporting issues

My advice, don’t buy a leasehold property which is managed by Encore Estates.

It is difficult to know where to begin with Encore.

They manage the estate where I live in Buckinghamshire. Kingsbrook, Aylesbury to be precise and while we pay extortionate amounts of council tax for rather bang average and below par services we also have to pay a rather large amount of money to this so called estate management company for….well, nothing it would seem! When you make comparisons between CT and the estate charge almost 90% of the ‘services’ are paid for twice, sometimes thrice! The letters and correspondence when you try to raise these issues is somewhat ridiculous, defensive and even rude as if you are taking their money when in fact the are taking yours!

However let’s say for example they do provide a service….its is so below standard that they may as well not bother. Cutting grass when there isn’t any, charging for gritting and a snow plough when there isn’t any snow and no gritting on frozen roads takes place but let’s get that road sweep out to make the ground REALLY wet so it freezes and causes accidents! Lets charge for ‘administration fees’ when they’re based in Cambridge and not Buckinghamshire, let’s charge for electricity…yep, apparently my CT doesn’t cover the street light outside my house so let’s pay Encore for the privilege!

They are charlatans, rip off merchants and will hike up their fees at a moments notice without warning.

STAY AWAY! At least Turpin wore a mask!!

Kirsty responded promptly to my query and provided me with the information which I had requesed.

I got a parking ticket with my car parking at my allocated parking bay. PCM gave the reason is that my parking permit was not displayed as they required. I complained to PCM but no result. I felt the ticket was unfair and do not know what to do. I asked help to Encore, our new service management. They responded and took action immediately and had everything resolved in several days.

Zero communication, if you call the office to speak to the estates manager she is never available, you get told she will call you back and you never get a returned call. No one apologises for failures just give you excuses. You wait weeks between email communication. If I had a choice I would not have Encore as my MA. They can never give you updates on outstanding repairs. I don’t recommend!

Encore are utterly useless.

We live in a flat managed by Encore and they look after all the communal areas of the estate. One of the communal areas is supposedly our outdoor garden/grass area (even though when we signed the deeds it was confirmed by the solicitor it is our property). Since we moved in the grass has been dead due to poor architectural design with a large balcony directly above blocking all sun light and rain. Abbey homes (the developer) ripped up the old turf and put down new but surprise suprise it died again within about 2 months. I reported this to encore as they’re supposed to be in charge of maintaining this area (even though I’ve suggested I look after it as it is mine after all). I’ve heard absolutely nothing from encore. I reported this issue with the grass back in September 2025 and I’ve not even had a response to say they’re dealing with it. Encore have tried to palm it off on the gardening team but they’re just subcontractors to encore. They’ve now actually closed the ticket without it being resolved which is the icing on the cake. Still to this day I’ve had no response.

Avoid Encore at all costs, they’re horrendously expensive, don’t reply to requests, and take no accountability. Terrible company.

TOTAL SCAMMERS, they write their own positive reviews!!! All negative reviews are the actual reviews the clients are writing.
This company is a scam. Not a single one of the almost hundred apartments within our building has had a positive experience with them.
They dont reply to emails, they charge whatever they want when they want to, when they have a fault in "forgetting to charge you" they just apply an interest charge when its totally on them, and they never ever solve a SINGLE problem.
We decided to hire a lawyer and put an end to this scam, but please dont fall into this as we, unfortunately, did.

Lewie at Encore is first class. Responsive, helpful and all round brilliant communicator. A breath of fresh air!

Helen the Waterside Concierge has been wonderful since we returned to UK in April 2025 and also during the couple of years previously whilst we were living in Hong Kong and occupying only on occasional visits. Apart from being incredibly efficient and helpful she has always correctly seen Waterside as a community and has set the tone for this approach. Ultimately this is and will be the key to success in a development that despite its great location and set up will ultimately be a market leader by being an environment in which people want to live. This is not always easy as inevitably there are those that selfishly take things from granted and struggle to follow the simple, reasonable rules for community living. However Helen has never let this get her down and has continued to show incredible patience in supporting all stakeholders. Nothing is too much trouble for Helen and she has communicated effectively through some challenging times such as the saga with the lifts. She has undoubtedly made many friends amongst the Waterside community.

I have recently moved into Waterside Apartments in West Bridgford and have thoroughly enjoyed the first few months living here.
The experience is all the better by having the wonderful concierge headed up by Helen Emery. Helen provides welcome security and coordinates effectively between management issues and residents. Helen also copes admirably with the huge amount of packages received for residents every day with great coordination.
Above all though Helen has turned a residential block into an amazing community. You don’t walk off the street into a cold reception, you walk into a friendly atmosphere where residents enjoy mingling and relaxing, giving you the opportunity to meet and connect with your neighbours.