Enact Conveyancing Reviews 

13,647
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,842 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and supportive throughout the entire remortgage process from start to finish. Consumers also deeply appreciate the user-friendly online portal and clear tracking tools that make managing every single step smooth and straightforward. However, some customers also noted difficulties with communication, mentioning that they had to chase repeatedly for updates or experienced slow responses from their dedicated case handlers. Some people felt frustrated when trying to reach support by phone or waiting long periods to get necessary answers regarding their important documents.

What people talk about most

Service

Consumers find service to be positive, highlighting smooth and efficient experiences with their remortgage... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

User experience

Clients share positive opinions on user experience, highlighting a straightforward and efficient remortgage... See more

Customer service

Customers had positive experiences with customer_service, noting professionalism and helpful support from... See more

Response time

Reviewers mention positive feedback about response time, highlighting that the team is consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently used Enact Conveyancing for my remortgage, and I couldn't be happier with the service. Emma Atkinson handled my case and was fantastic throughout. She kept me well-informed, clearly explain... See more

Company replied

Rated 5 out of 5 stars

Really easy process, Donna Hames managed our case and was very prompt with any queries we had. Everything ran really smoothly, to be honest, so smooth to the point it felt (as someone doing their fi... See more

Company replied

Rated 5 out of 5 stars

Enact made the whole process simple and straight forward and their online portal kept me up to date with my case. I would definitely use them again and I would recommend them. Special shout out to J... See more

Company replied

Rated 5 out of 5 stars

Enact were very responsive throughout the whole process to remortgage my property. I was impressed that the agents on the chat function were able to fully deal with queries and everyone did what they... See more

Company replied


Company details

  1. Lawyer
  2. Conveyancer

About Enact Conveyancing

Written by the company

  • 20+ years of conveyancing experience
  • Available 8am until 8pm – we work around your lifestyle
  • Get real-time updates online to track your sale/purchase
  • Join over 2 million people who have completed their transactions with Enact
  • Receive a fast, reliable and stress-free conveyancing service

Established in 2000, Enact Conveyancing has been at the forefront of the conveyancing market, working with over 2 million customers since launch. Our focus is on delivering high-quality, efficient, and innovative property and conveyancing services.

Our experienced conveyancers are passionate about the work they do and pride themselves on providing you with an outstanding, personalised service from start to finish.

Moving house can be a stressful and complex process, that is why our conveyancing team is on hand from 8:00 am to 8:00 pm Monday to Friday to help you every step of the way.

We also provide you with access to our market-leading online case tracker, allowing you to view vital information, complete paperwork, and contact your dedicated case handler through secure messaging at a time convenient to you.

Visit our website to find out how we can help you, or to get an instant conveyancing quote. Visit our website Contact us


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

14K reviews

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4.6

All reviews

(13,647)

1,782 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service
Quite helpful staff very friendly
I recommend everyone

16 July 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Afternoon Bashir Nadeem, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 3 out of 5 stars

Hit and miss for me

At first, everything was very slow and the portal wasn’t updated often. I found I was constantly asking for updates. I felt some staff didn’t seem to know what they were doing. However, someone called Tom seemed to take over, he’s been brilliant, regular updates and has got things moving and sorted for me. Thank you Tom, you have made me see light at the end of the tunnel!!

16 July 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Colette Fallon, thank you for your great feedback, I'll also pass your comments onto Tom. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Excellent service

Excellent service! Very quick and professional. My remortgage was completed within just 15 days. The whole process was smooth, and the team kept me informed throughout. I highly recommend their services to anyone looking for a fast and hassle-free remortgage. Thank you!

15 July 2026
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Pradip, thank you for your brilliant feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Really easy to deal with

Really easy to deal with, they were clear when they needed information and was really helpful when we need to ask any questions.

1 July 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning nicola holmes, thank you for your brilliant feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Excellent Service from Start to Finish

I had a great experience with Enact Conveyancing from start to finish. Everything went smoothly throughout the entire remortgage process, and the online tracker was really helpful for keeping me updated every step of the way. The staff were always supportive, responsive, and made the whole process as quick and stress-free as possible. I really appreciated all their help and would happily recommend Enact Conveyancing to anyone looking for an efficient and professional service.

29 June 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Afternoon Balaji, thank you for your brilliant feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Enact services were good and quiet…

Enact services were good and quiet timely response for all queries also completed the Mortage transfer in time without any delays or any anomalies

I would recommend them for buying their services

Thanks

1 July 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Sid Guru, thank you for your brilliant feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Amazing experience Thank you

Amazing experience Thank you. Ray

14 July 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Ray Newland, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Enact we're exceptional all the way…

Enact we're exceptional all the way through our remortgaging nothing was ever too much or too many questions would definitely use them again 100%

19 June 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Ryan Birchall, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

System easy to navigate

System easy to navigate, very quick at responding.

14 July 2026
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Joanne, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 1 out of 5 stars

Enact delaying sale of property

The land registry has raised a requisition / query on a remortgage registration, which should be straightforward to resolve if they only actioned it (remortgage completed on May 2026) and they continue to ignore this. As a result, sale / purchase of a house cannot be completed.

14 July 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Afternoon NSC, I am extremely sorry to read your comments. Unfortunately, I will not be able to locate your details on our system based on the information provided. I will contact you via Trustpilot for further information so I can escalate this to a senior manager. Kind regards, Abbie

Rated 2 out of 5 stars

Awful

Awful - confusing, intermittent comms. Really hard to understand the process and documents. Everything is communicated in a rushed way as if we are also conveyancers who do this for a living. Portal is confusing and messy to use. Our questions were answered in confusing and indirect ways.

14 July 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Afternoon Joe Watts, I am extremely sorry to read your comments. Unfortunately, I will not be able to locate your details on our system based on the information provided. I will contact you via Trustpilot for further information so I can escalate this to a senior manager. Kind regards, Abbie

Rated 1 out of 5 stars

Case owner never responded

Was unable to make contact after they took money for searches

13 July 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Kanishk Sugand, I am extremely sorry to read that you are not happy with the service that you are receiving. I have located your file and understand you have been in contact with a colleague to discuss your concerns, if you wish to discuss this further then do not hesitate contacting Craig. Kind Regards, Abbie

Rated 1 out of 5 stars

Out of pocket £3000 for 2 weeks so far

They completed my mortgage a day later than it was supposed to be completed resulting in my previous lender taking a payment which I have to wait 15 days for TSB to pay me back.

In addition over 10 days later I am still waiting for £2500. On one call they said it would be via bank details and in another call they said they posted a cheque second class.

I don’t think it’s acceptable to put a cheque of someone else’s money to the value of £2500 in the post second class.

I will be raising a complaint with the FCA and with my new mortgage lender who used Enact to complete.

2 July 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Emma, I am extremely sorry to read your comments. Unfortunately, I will not be able to locate your details on our system based on the information provided. I will contact you via Trustpilot for further information so I can escalate this to a senior manager. Kind regards, Abbie

Rated 5 out of 5 stars

Great experience

I had a fantastic experience with Enact Conveyancing throughout my remortgage process. The whole team was professional, efficient, and kept me informed every step of the way. Communication was clear and timely, and any questions I had were answered quickly, making what could have been a stressful process feel straightforward and hassle-free.

Everything was handled smoothly and completed within the expected timeframe. I really appreciated their attention to detail and the excellent level of customer service they provided. I would happily recommend Enact Conveyancing to anyone looking for a reliable and efficient conveyancing service for their remortgage. Thank you for making the process so easy!

13 July 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning customer, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Good communication

Good communication, a seamless transition. The app was easy enough to use even for me who is technically challenged.

3 July 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning celia clack, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Great experience using enact with our…

Great experience using enact with our remortgage will definitely be using them again

1 July 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Reece Pagan, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Excellent service

Excellent service from Enact Conveyancing. The whole process was smooth, efficient, and well communicated from start to finish. The team was professional, responsive, and made everything stress-free. I would happily recommend them to anyone buying, moving or selling.

1 July 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Thalayasingam, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Appreciated all your help

Appreciated all your help.
Queries answered quickly.
Friendly and professional.
Kept us updated every step of the way.
Thank you.

1 July 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Caroline Susan Erskine, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Afternoon Nicola Morrow, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Smooth Remortgaging Process

The service provided by Enact (Jennifer Chinnery) was excellent with clear communication on progress of the remortgage process right uptil completion.

2 July 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Afternoon Jaideep, thank you for your excellent feedback, I'll also pass your comments onto Jennifer. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

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