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EMU Australia Reviews 785

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TrustScore 4.5 out of 5

4.6

Shoe Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the genuine materials and excellent craftsmanship, with many finding them superior to other brands. People frequently highlight the warmth, comfort, and durability of the items, often leading to repeat purchases. The delivery service is also widely appreciated for its speed and efficiency, with orders often arriving quickly and as expected. However, some customers also noted issues with customer service, describing experiences where inquiries were slow to be addressed or orders contained errors, such as incorrect sizes or missing items. A few people also reported concerns about product defects, like seams coming apart or wool wearing down prematurely, even though the overall quality is generally highly regarded.

What people talk about most

Product

Clients share positive opinions on product quality and comfort. Many reviewers praise the high quality... See more

Quality

Reviewers express high satisfaction with product quality, frequently highlighting the excellent... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the fast transaction and... See more

Order

Reviewers highlight positive aspects of the ordering process. Many customers found the online ordering system... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the excellent and responsive... See more

Based on these reviews

Rated 5 out of 5 stars

Very quick shipping, had a great experience from beginning to end. Most of all love the quality of my boots. As a first time EMU customer these boots are waaaaaaay better than my uggs. Purchased a sec... See more

Rated 5 out of 5 stars

The package arrived as per set expectations. I was skeptical to buy at first but decided to give it a try and I’m glad I did. The product is made of genuine sheepskin from Australia and you can defini... See more

Rated 5 out of 5 stars

I would like to thank Emu Austrailia for being so helpful and honest. I purchase their excellent products but I want to praise their Customer Service. I accidentally made a purchase using my Apple Pay... See more

Rated 5 out of 5 stars

Saw these sandals on line and impulse buy as love the style and not too much toe show. Tried on and so comfy and ordered other colour. Bought for summer and holidays and happy customer.

Company details

  1. Shoe Store
  2. Fashion Accessories Store

Written by the company

Established out of Jacksons Tannery, which began in 1948, EMU Australia produce Footwear and accessories crafted from all-natural materials. EMU Australia can be found in stores in many Countries around the world. Our Global site www.emuaustralia.com ships to the Northern Hemisphere and we have local warehouses in the UK, Holland, USA and Canada all with fast and free shipping. Our Australian website www.emuaustralia.com.au ships from Australia, to Australia, New Zealand and Asia.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

785 reviews

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Replied to 75% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great experience

The experience I had through getting ugg boots for my grandchildren for Easter was absolutely fantastic.
From ordering and the tracking experience.
We received the products early and the grandchildren loved them.
I would order again through this company and I have told family and friends about the experience and product as well.
Thanks
Kind Regards
Jane Harrington
Barmera 5345
South Australia
😀😀😀😀😀😀

12 April 2026
Rated 5 out of 5 stars

Excellent Big Bird

Online Ordering, parcel tracking and delivery, nothing to complain about. Product looks good, bought as a gift I am sure the recipient is going to love the boots, I may keep the very cool box.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy, smooth shopping experience…


Really impressed with EMU Australia’s website—clean, easy to navigate, and everything is clearly laid out. The product images and descriptions are helpful, which made choosing simple.

I ended up buying a pair of shoes called Faye,and I absolutely love them—great quality and exactly as expected from the site.

The whole experience from browsing to checkout felt smooth and stress-free. A lovely, well-designed site that really reflects the quality of the brand

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Sadly, the item I ordered was too wide for me so had to return.
However, the quality was excellent and the response from customer service was exemplary.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

My emu boots fit perfectly

My emu boots fit perfectly, are warm and cosy, and look smart compared to similar brands. The size I need is consistent across the various styles I have ordered from Emu so I can order online with confidence knowing the products will fit.

20 March 2026
Unprompted review

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