xtremely disappointed with EmPrada. The quality of the clothing feels cheap and nowhere near what you’d expect for the price. To make matters worse, their return policy is unbelievably restrictive — e... See more
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Their styles feel really unique, and I always get compliments when I wear their pieces. This was already my fourth order, and I have been happy every time. Also, Samantha from customer service was ama... See more
Unless you read fine print, wouldn't know you can't return for your money. It is only store credit. It says they run true to size, they do not. I am sized out now and don't know how to spend that mone... See more
I am a huge fan of Emprada.com. Fast shipping, awesome clothes, great customer service.They have an amazing selection of men contemporary labels that I love for low prices. They have an easy return po... See more
Company details
Written by the company
Emprada is a fashion brand focused on delivering elevated, statement pieces designed to make women feel confident, feminine, and unforgettable. We specialize in occasion-driven styles—from sculpting dresses and elevated essentials to standout evening looks—designed with attention to fit, structure, and detail. Our goal is simple: create pieces that not only look beautiful, but feel premium the moment you put them on. If you ever need assistance, our support team is always here to help.
Contact info
United States
- www.emprada.com
2.6
Poor
81 reviews
Replied to 80% of negative reviews
Typically takes over 1 month to reply
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Zero
Zero. It’s a con. My product broke the second I touched it. Literally broke when I went to hook it and the chain broke in two places. Also the product looked way cheaper than the photo. The prices are inconscionable for how shockingly cheaply made it is. It’s more cheaply made than a beaded bracelet made in a fifth grade summer camp craft hour. They offer no refunds (even if it breaks), they have a phone number but no one answers. Shameful. Scummy. Scammy.
6 November 2024
Unprompted review
Reply from Emprada
Hi Tessa,
Thank you for your feedback. We are very sorry to hear about your experience.
What you described regarding the product breaking is not acceptable and does not reflect our standards. We take product quality seriously and would want to review this with our team.
We also understand your concerns regarding product expectations, customer service, and our return policy. This is not the experience we want our customers to have.
We would appreciate the opportunity to review your order and assist you further. Please reach out to us with your order number so we can take a closer look.
Thank you for bringing this to our attention.
– Emprada Team
Stay as far away from this company as…
Stay as far away from this company as possible!! Terribly quality clothing, awful return policies and no customer service. RUN!
29 October 2024
Unprompted review
Reply from Emprada
Hi Ashley,
Thank you for your feedback. We’re sorry to hear about your experience.
We’re disappointed to hear that the quality, return experience, and customer service did not meet your expectations, as this is not the standard we aim to provide.
We take feedback like this seriously and are continuously working to improve both our product quality and overall customer experience.
We’d appreciate the opportunity to look into your experience further. Please reach out to us with your order details so we can assist you directly.
Thank you for bringing this to our attention.
– Emprada Team
I placed three orders with the company
I placed three orders with the company. The first order was fine. The second order was poor quality. The third order was never received. I contacted my credit card to dispute the charge for the order that was not received and Emprada provided my credit card company a previous order shipping tracking number and stated that the order was received, and my money was never refunded despite not receiving my items Do not place an order with this company when I reached out to try to resolve the issue stating that I did not receive the order the customer service response was rude and dishonest.
1 June 2024
Unprompted review
Reply from Emprada
Hi Jamilah,
Thank you for taking the time to share your experience, we’re very sorry to hear this.
We’re especially concerned by your comments regarding the undelivered order and the information shared during your dispute. This is something we take very seriously, and we would never want a situation like this to remain unresolved.
We would like to review your case in detail, including the tracking information and communication history, to ensure everything was handled correctly and fairly.
We were unable to identify your order based on this review, so please contact us with your order number(s), and we will prioritize a full review of your case.
We also apologize for the experience you described with our support team — this is not the level of service we aim to provide.
Thank you for bringing this to our attention. We’re committed to resolving this properly.
– Emprada Team
Disappointed Customer
I recently purchased a jumpsuit and it runs extremly small! I wish I had read these reviews before I made my purchase. I.was told I can send it back and repurchase again
I do not like like going through the hassle! I'm so.diappointed! The prices are to expensive for the product.
24 September 2024
Unprompted review
Reply from Emprada
Hi Richmond, Thank you for your feedback. We’re sorry to hear the fit of the jumpsuit didn’t meet your expectations.
We understand how frustrating it can be when an item runs smaller than expected, especially when it results in a return and re-purchase process. Some of our styles are designed with a more structured, body-contouring fit, which can feel tighter depending on the fabric and silhouette.
To help with this, we’ve introduced improved sizing guidance, including an updated size chart and fit insights based on customer feedback, to make it easier to select the right size before purchasing.
We’re also sorry to hear the overall experience felt inconvenient and didn’t reflect the value you expected — that’s never our intention.
We’d be happy to take a closer look at your order and assist further. Please reach out to us with your order number.
Thank you again for your feedback.
– Emprada Team
Horrible Fit
I have an athletic body type, all items I purchased were way too small. I typically wear a medium from every other store but will need to return items, for a store credit, to get an XL.
26 July 2024
Unprompted review
Reply from Emprada
Hi Alicia, Thank you for your feedback. We’re sorry to hear the fit didn’t meet your expectations.
We understand how frustrating it can be when sizing differs from what you typically wear, especially when shopping online. Some of our styles are designed with more structure and compression, which can result in a tighter fit depending on the fabric and silhouette.
To help with this, we’ve introduced improved sizing guidance, including an updated size chart and fit insights based on customer feedback, to make it easier to find the right size for different body types.
We appreciate your feedback and would be happy to take a closer look at your order and assist further. Please feel free to reach out to us with your order number.
Thank you again for sharing your experience.
– Emprada Team
PLEASE DO NOT PURCHASE FROM THIS…
PLEASE DO NOT PURCHASE FROM THIS COMPANY. They have terrible customer service and after reading the reviews I’m terrified of what the product will look like. Please stay away from this company. You will save yourself money
23 July 2024
Unprompted review
Reply from Emprada
Hi Kat,
Thank you for your feedback. We are sorry to hear about your concerns.
We understand how important trust and confidence are when making a purchase, and we are disappointed to hear that your impression did not meet expectations. We are continuously working to improve both our products and customer experience.
We would appreciate the opportunity to assist you and address any concerns you may have. Please reach out to us with your order details so we can take a closer look.
Thank you for bringing this to our attention.
– Emprada Team
Thank u for all ur honest negative reviews
I really appreciate everyone’s reviews, I wanted to make a purchase but are always Leary of smaller companies I googled reviews for Emprada and came across all ur reviews , U all really saved me from throwing my money away. Thank u! I will not be ordering from Emprada
9 July 2024
Unprompted review
I don't normally write reviews but this…
I don't normally write reviews but this is the worst online purchase I've ever made and I'm so disappointed by the experience I'm almost at a loss for words. I made the mistake of not reading the return policy well and I really paid for it literally. The dresses I ordered were not the color that was advertised on the website...not even close and the quality of the material is very poor. And having to pay an additional $9.99 to return the items just for a store credit is a total ripoff. I believe this company knows that their products are not worth the prices they sell them for and they expect a lot of returns, so they only give a store credit and not an actual refund if a customer is dissatisfied. It's practically a scam to make easy money. DO NOT WASTE YOUR MONEY HERE!
22 April 2024
Unprompted review
Reply from Emprada
Hi Crissy,
Thank you for your feedback. We are sorry to hear about your experience.
We understand how disappointing it can be when items do not meet expectations in terms of color, quality, and overall fit. We are continuously working to improve our product accuracy and presentation to better reflect what customers receive.
We also understand your concerns regarding the return process and appreciate you sharing your perspective.
We would appreciate the opportunity to review your order and assist you further. Please reach out to us with your order number so we can take a closer look.
Thank you for bringing this to our attention.
– Emprada Team
Do not order from this store
I will not order from this store! The quality is bad for the price you pay. They do not refund back to your credit card, only give you a store credit. Also, you have to pay a shipping fee to get the purchased item, and you will pay for shipping if you decide to send the item back. I received my purchase in almost a month.
17 March 2024
Unprompted review
Reply from Emprada
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
We understand how important it is for quality, pricing, and overall value to feel aligned, and we’re disappointed to hear this wasn’t the case for you. We also recognize that shipping times and return costs play a big role in the overall experience, and we’re continuously working to improve both transparency and efficiency in these areas.
We know how frustrating it can be when an order takes longer than expected, and we appreciate you bringing this to our attention.
We’d welcome the opportunity to review your order and assist you further. Please reach out to us with your order number so our team can take a closer look.
Thank you again for your feedback, it helps us continue to improve.
– Emprada Team
This company sucks
This company sucks. The item I ordered never arrived and multiple times I had to contact them and now this company does not want to refund it. AVOID THIS COMPANY AT ALL COSTS!!
6 January 2024
Unprompted review
Reply from Emprada
Hi Sosos,
We’re very sorry to hear about your experience. This is certainly not the experience we want for any of our customers.
If an order has not been delivered, it is something we take very seriously, and we would never want a customer to feel left without a resolution. We’d like to review this immediately to understand what happened and ensure this is properly addressed.
We were unable to locate your order based on this review, so please reach out to us at with your order number and our team will prioritize your case.
Thank you for bringing this to our attention, we’re here to help resolve this.
– Emprada Team
I wish I could give this company a…
I wish I could give this company a negative star rating for the awful experience I’ve had with them. I ordered 3 dresses and wanted to return 2 of them because they didn’t fit my body well. First I had to do a google search to even find out how to make Emprada returns because the company doesn’t make it easy for you to find on their website. Then when I finally got someone from customer service to respond, I was told the items I wanted to return were final sale. The words final sale aren’t anywhere on the pages of the items I bought. They refused to accept the return and credit my payment method. Now I’m stuck with these dresses that I can never wear.
I order from online retail sites all the time and never had an experience like this. Stay away from this site unless you plan on keeping all your items regardless if they fit or not or if you like it or not.
11 November 2023
Unprompted review
Reply from Emprada
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating this must have been.
We never want a customer to feel confused about return eligibility or unsupported when trying to make a return. Clear product information and clear policy communication are extremely important, and we’re sorry to hear this did not come across in your experience.
We also understand how disappointing it is when items do not fit as expected. Since then, we’ve continued working to improve our product page communication, fit guidance, and overall customer experience to help make sizing and purchase expectations clearer.
We appreciate your feedback and would still welcome the opportunity to review your order in more detail. Please reach out to us with your order number so our team can look into this further.
Thank you again for bringing this to our attention.
– Emprada Team
Very slow customer service
Very slow customer service . They respont after months of purchase after I disputed charge thru my bank. Very rude and unprofessional customer service
27 November 2023
Unprompted review
Reply from Emprada
Thank you for your feedback. We’re very sorry to hear about your experience.
Delayed responses and the level of service you described are not in line with our standards. We understand how frustrating it is to wait for assistance, especially when it involves an order issue, and we take this seriously.
We’ve since made improvements to our response times and support processes to ensure customers receive timely and professional assistance.
We’d appreciate the opportunity to review your case and assist you further. Please reach out to us with your order details so we can look into this for you.
Thank you for bringing this to our attention.
– Emprada Team
This store is a total scam
This store is a total scam, I placed an order almost a month ago, and it never arrived, supposedly FedEx tried to deliver the package to my address and never received a response, since FedEx reported that the package was returned to the store 12 days ago and I still don't get a response.
4 January 2024
Unprompted review
Reply from Emprada
Hi Ivania,
Thank you for your feedback. We are sorry to hear about your initial experience.
After reviewing your case, we can confirm that the original shipment was lost by the carrier, and we issued a replacement which was successfully delivered.
We understand how frustrating the situation must have been, and we appreciate your patience while we worked to resolve it.
If there is anything further we can assist you with, please feel free to reach out to us.
– Emprada Team
This company is a scam
This company is a scam. The jumpsuit I bought was too small,. I am still waiting for their response to send me a return label. I emailed two weeks ago! I have not had one response from Customer service. I won’t take down this review until someone responds so I can send this item back.
1 December 2023
Unprompted review
Reply from Emprada
Hi Banke,
Thank you for your feedback. We are sorry to hear about your experience.
We understand how frustrating it can be when there is a delay in receiving a response regarding a return request. This is not the level of service we aim to provide.
We would appreciate the opportunity to review your case and ensure you are properly assisted. Please reach out to us with your order number so we can take a closer look and help resolve this for you.
Thank you for bringing this to our attention.
– Emprada Team
Scam start to finish
Scam start to finish. I never got my delivery. Their customer service ghosted me. I tried a charge back on my card and they responded to the card, but never to me. BEWARE
15 October 2023
Unprompted review
Reply from Emprada
Hi Jen,
Thank you for your feedback. We are sorry to hear about your experience.
We understand how frustrating it can be when there are delivery concerns and communication delays. This is not the experience we aim to provide.
We would appreciate the opportunity to review your order and provide clarity on what may have occurred. Please reach out to us with your order number so we can take a closer look and assist you further.
Thank you for bringing this to our attention.
– Emprada Team
Poor return policy be aware
Poor return policy be aware. No matter what they always give store credit tickt still on and return within 30 days. Even items that are on sale for 200$ wouldn’t be returnable either. Just scam.
19 September 2023
Unprompted review
Reply from Emprada
Hi Neveen,
Thank you for your feedback. We are sorry to hear about your experience.
We understand that return policies are an important part of the shopping experience, and we recognize that this can be frustrating. Based on feedback like yours, we have since made updates to our return policy, including allowing returns on sale items.
We are continuously working to improve the overall customer experience and appreciate you taking the time to share your perspective.
If you would like us to review your order further, please reach out to us with your order number.
Thank you for bringing this to our attention.
– Emprada Team
Poor return policy
Their return policy is designed in such a way that there is no return policy. In rare instances you might get a store credit. If you think you can easily exchange something for a different size, be warned: you have to pay your own shipping, and you might get credited. If it’s a sale item, forget about it. And everything is “on sale” by design. I purchased a pair of shorts and a zippered hoodie (as a casual track suit) in my normal size and my measurements matched their size guide. When I received the shorts, they were as snug as spandex shorts and were not a relaxed fit as one would expect in a casual lounging track suit. The hoodie had a bust seam that did not even remotely match where must just would appear. I knew that even if I sized up, the fit would not work. I thought I’d read the return/exchange policy very carefully, but not carefully enough.
They say it’s an LA based company, but I think it’s really a China based company for a couple reasons. 1. Prices are cheap (despite the high cost, everything is on sale and then it’s like a ridiculously different amount from the “full” price. American companies don’t do this. 2. Shipping takes a couple weeks. As if it’s coming off a container ship and not out of an American warehouse. 3. Customer service responds quickly but mainly during hours one would not expect and Vice versa. I would get my responses beginning later in the day and into the night. But not in the mornings.
I could be off, but these are my observations. I don’t appreciate a company that uses deceptive practices and writes policies that guarantees it will never have to refund an item that doesn’t meet expectations. It’s not the American way.
20 September 2023
Unprompted review
Reply from Emprada
Hi N Krammer,
Thank you for your detailed feedback. We are sorry to hear about your experience.
We understand how frustrating it can be when items do not fit as expected, especially after following the sizing guide. We are continuously working to improve both our product fit and sizing accuracy to better serve our customers.
We also understand your concerns regarding our return policy. Based on customer feedback, we have since made updates, including allowing returns on sale items.
Regarding your comments about our operations, we want to clarify that we are a Los Angeles-based company and take pride in serving our customers from the U.S.
We appreciate you taking the time to share your experience and perspective. If you would like us to review your order further, please reach out to us with your order number.
Thank you for bringing this to our attention.
– Emprada Team
Bought a 500 dollar dress for a formal…
Bought a 500 dollar dress for a formal event and decided to look at the return policy about an hour after I purchased it. Realized that it would be only store credit and tried to get in touch with them immediately to cancel the order. It was impossible to get in contact with them. Left several messages with no reply. The dress came, and it was way too small so I tried to exchange for another size. A size up was no longer available. Despite the significant circumstances, they still wouldn’t issue a refund. This company has, by far, the worst customer service I have ever experienced. Two years later and it still bothers me. Never used the credit because their clothes aren’t my style.
8 April 2022
Unprompted review
Reply from Emprada
Hi Kimberly,
Thank you for your feedback. We are sorry to hear about your experience.
We understand how frustrating it can be when an item does not fit as expected, especially for an important event, and when sizing availability limits exchange options.
We also understand your concerns regarding order cancellation and our return policy. Based on feedback like yours, we have since made updates to improve both our policies and overall customer experience.
We appreciate you taking the time to share your experience. If you would like us to review your order further, please reach out to us with your order number.
Thank you for bringing this to our attention.
– Emprada Team
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