Emporia Research Reviews 

294
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers had a great experience with this company. Consumers frequently mention that the platform offers engaging surveys, smooth processes, and prompt payments for their professional insights. People also appreciate the helpful staff, interesting discussion topics, and the clear communication maintained throughout every project. Many users feel that participating is straightforward, rewarding, and well-suited for sharing their industry expertise. Some reviewers were not happy with delayed payments and a complete lack of response from customer support when seeking assistance. A few participants also noted difficulties regarding screener questions, finding it frustrating when they did not qualify after spending time.

What people talk about most

User experience

Consumers find user experience to be positive, highlighting engaging surveys and a seamless process from... See more

Payment

Customers consistently note positive experiences with payment, highlighting that payouts are prompt and... See more

Customer service

Users describe ambiguous interactions with customer service, experiencing mixed levels of satisfaction. Many... See more

Staff

Reviewers highlight positive aspects of staff, describing them as friendly, helpful, and transparent.... See more

Service

Clients share positive opinions on service, highlighting a seamless project management experience. Consumers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

While occasionally the platform can be a little buggy or complicated, I've had very positive experience with Emporia Research. Been able to add expertise on some interesting topics, and have found sta... See more

Company replied

Rated 4 out of 5 stars

I have been a member at Emporia Research for over a year. The surveys presented are thoughtful and I feel like I'm able to provide real insights to the surveyors. I've been able to share my experience... See more

Company replied

Rated 4 out of 5 stars

I have completed many surveys and have been paid for each one. It usually takes less than a week to receive compensation. I have been part of several survey apps over the years, and Emporia by f... See more

Company replied

Rated 4 out of 5 stars

Legit surveys that actually pay—fair compensation for time spent. Main downside: it's mostly automated, so reaching staff via email can mean slow responses.

Company replied


Company details

  1. Market Researcher

Written by the company

Innovative B2B companies, along with the agencies and consultancies that support them, rely on Emporia for sourcing LinkedIn-verified B2B respondents for their research studies. The award-winning Emporia platform accommodates both qualitative and quantitative research methodologies globally, bringing unprecedented new accessibility and reach to B2B data collection.


Contact info

4.2

Great

TrustScore 4 out of 5

294 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.2

All reviews

(294)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Rude and unprofessional

I was scheduled for an interview, but just a day before, I was informed that, due to an internal mistake, they could no longer proceed. After having adjusted my schedule, including moving appointments and commitments, I requested compensation for the time and effort wasted. The response was not only dismissive but shockingly unprofessional.The co-founder, Michael, became defensive and rude in his replies, quickly losing all sense of professionalism. Additionally, his behavior was equally disappointing—continuing to respond to emails even after being asked to stop. It’s clear this company lacks basic professionalism and respect for candidates’ time.They should seriously reconsider how they handle their recruitment process and communicate with potential candidates.

16 September 2024
Unprompted review
Emporia Research logo

Reply from Emporia Research

Hi Adil,

As we shared in our email directly after contacting you, an associate on our team sent you an incorrect email with a study invitation. This was immediately called out shortly thereafter, to which point you demanded compensation for our mistake. Looking into your profile on our platform we can see that you've attempted multiple studies across industries that you do not qualify for and do not relate to your professional experience. We're very glad to exclude you from future participation in studies with us, and discourage others who think they can make a quick buck online for impersonating professionals in participation in emporia studies.

Rated 5 out of 5 stars

The excellent use of AI in surveys and…

The excellent use of AI in surveys and the types of questions are well thought out. User Interface is one of the best I have seen in years and shows that research is using AI in very effective ways. Looks like a solid start to a more efficient survey capability.

30 August 2024
Unprompted review
Rated 1 out of 5 stars

Avoid this company

Hugely disappointing experience after I was referred to Emporia Research. Surveys were often terminated at the end (!) rather than based on information at the start. After spending 45 minutes doing a survey on software I answered "yes" to being contacted again - the final question - and then the survey terminated wasting all my responses.

The two (count 'em) surveys that I have not been kicked out of were paid almost 2 weeks late after claiming despite the Reward Center asking me to return in 24-48 hours.

There are better experiences than this.

14 August 2024
Unprompted review
Emporia Research logo

Reply from Emporia Research

Hi Martin, we’re sorry to hear about your experience. Being terminated at the very end of a 45-minute survey is understandably frustrating and not the participant experience we want to see. The surveys and qualification logic are programmed by our research clients, so we don’t always have visibility into where they place screening questions. If you share the study details with support@emporiaapp.com, we’d be happy to review what happened and raise it with the research team.

We also want to clarify the payment timing mentioned in your review. Emporia issues incentives approximately two weeks after successful study completion, so we’re not sure where the expectation of payment within 24–48 hours came from. If you saw messaging in our Reward Center stating otherwise, please send us a screenshot so we can investigate and correct it if necessary.

Rated 1 out of 5 stars

THIS IS A SCAM

THIS IS A SCAM. I have reported these frauds and am starting a claim in Small Claims. I recommend everyone do the same.

You don't get to lie to people and promise them $40 and then make up some BS reason as to why they weren't approved.

13 August 2024
Unprompted review
Emporia Research logo

Reply from Emporia Research

Hi Raven, we take concerns about unpaid incentives seriously. Emporia does not make up reasons to avoid paying participants. In some cases, responses are rejected by the research client based on eligibility or data-quality criteria, and we understand how frustrating that can be.

We’d like to review your specific $40 study and the reason provided for the rejection. Please contact support@emporiaapp.com with your full name, account email, and the study in question. If a response was rejected incorrectly, we’re happy to investigate and advocate on your behalf.

Rated 2 out of 5 stars

Misleading information

Before the started the statement said once I completed the survey would receive incentive immediately after, unfortunately was not true at the end of the survey then it states to 5 to 10 days to receive incentive.. but order to receive it you must link your LinkedIn account with them which seems kinda sketchy.. so 2 weeks later I still have not received any incentive just more misleading information now the company states it takes 12 days to receive incentive.. bottom line it's a 20% chance they'll pay you... This company revoked my incentive for my completed survey that I was qualified for.. because I informed them I was going to file a complaint..

1 August 2024
Unprompted review
Emporia Research logo

Reply from Emporia Research

Hi there - your incentive was revoked because our team identified that you hav been fraudulently participating in the same studies under several different email aliases, which is against our Participant's Terms of Service.

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