Emporia Research Reviews 

293
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers had a great experience with this company. Consumers frequently mention that the platform offers engaging surveys, smooth processes, and prompt payments for their professional insights. People also appreciate the helpful staff, interesting discussion topics, and the clear communication maintained throughout every project. Many users feel that participating is straightforward, rewarding, and well-suited for sharing their industry expertise. Some reviewers were not happy with delayed payments and a complete lack of response from customer support when seeking assistance. A few participants also noted difficulties regarding screener questions, finding it frustrating when they did not qualify after spending time.

What people talk about most

User experience

Consumers find user experience to be positive, highlighting engaging surveys and a seamless process from... See more

Payment

Customers consistently note positive experiences with payment, highlighting that payouts are prompt and... See more

Customer service

Users describe ambiguous interactions with customer service, experiencing mixed levels of satisfaction. Many... See more

Staff

Reviewers highlight positive aspects of staff, describing them as friendly, helpful, and transparent.... See more

Service

Clients share positive opinions on service, highlighting a seamless project management experience. Consumers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

While occasionally the platform can be a little buggy or complicated, I've had very positive experience with Emporia Research. Been able to add expertise on some interesting topics, and have found sta... See more

Company replied

Rated 4 out of 5 stars

I have been a member at Emporia Research for over a year. The surveys presented are thoughtful and I feel like I'm able to provide real insights to the surveyors. I've been able to share my experience... See more

Company replied

Rated 4 out of 5 stars

I have completed many surveys and have been paid for each one. It usually takes less than a week to receive compensation. I have been part of several survey apps over the years, and Emporia by f... See more

Company replied

Rated 4 out of 5 stars

Legit surveys that actually pay—fair compensation for time spent. Main downside: it's mostly automated, so reaching staff via email can mean slow responses.

Company replied


Company details

  1. Market Researcher

Written by the company

Innovative B2B companies, along with the agencies and consultancies that support them, rely on Emporia for sourcing LinkedIn-verified B2B respondents for their research studies. The award-winning Emporia platform accommodates both qualitative and quantitative research methodologies globally, bringing unprecedented new accessibility and reach to B2B data collection.


Contact info

4.2

Great

TrustScore 4 out of 5

293 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.2

All reviews

(293)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Overall Experience

I’ve had an excellent experience working with this company. They make completing surveys straightforward and rewarding, and I’ve always received my incentives promptly. Communication is clear, and they make the process smooth from start to finish. Highly recommended for anyone looking for a reliable survey platform!

18 February 2026
Unprompted review
Emporia Research logo

Reply from Emporia Research

Thanks so much for the kind review, Taryn! We’re glad you had a great experience with Emporia and appreciate you taking the time to share it.

Rated 5 out of 5 stars

Connecting platforms to people

I love how the platform connects experts with the researchers and help improve the digital and tech ecosystem. I love how easy it is to find domain experts and get their feedback

9 February 2026
Unprompted review
Emporia Research logo

Reply from Emporia Research

Thanks for sharing your experience, Pranav! We really appreciate your participation in the Emporia community and hope to have you in another study soon

Rated 5 out of 5 stars

Testimonial from an Emporia expert

I have been an expert on Emporia for a couple years and am certified. I enjoy the survey, activities and interviews that I am invited to participate in. They are high quality, insightful, and enjoyable. I have never had an issue with not getting compensated for my time and have nothing but positive feelings about Emporia

6 February 2026
Unprompted review
Emporia Research logo

Reply from Emporia Research

Thank you for the feedback, Matthew! We’re so glad to hear you’ve had a positive experience participating in research with Emporia

Rated 5 out of 5 stars

Real Surveys and Real Money

Real Surveys and Real Money! Emporia tries to pair me with surveys that I qualify based off my job description. Although you will get rejected from some depending on specific preferences for market research, the majority of the surveys I have done only take between 15-30 minutes and usually pay $20-$45 per survey! Payment is made via a large selectin of gift card options. Visa, Amazon, Target, West Elm, Pottery Barn, Home Depot and lots of other major retailers

3 February 2026
Unprompted review
Emporia Research logo

Reply from Emporia Research

Thanks for taking the time to leave us a review, Becky! It’s great to hear you’ve had a positive experience with our team and platform.

Rated 1 out of 5 stars

Where is my payment? Why waste my time with your surveys?

I made a review about my experience here and it seems to be missing. I did a survey and was later given the link to access my payment. I set it up and there was no link to the funds. I made multiple requests for help but was told they were not able to do anything unless I contacted the original contact. I did contact her and heard nothing. This organization continues to spam my email. I did not opt in to these emails which is a red flag in itself. Do not waste your time with the surveys. You will be disappointed and only waste your time.

23 December 2025
Unprompted review
Emporia Research logo

Reply from Emporia Research

Hi Suzanne, we reviewed our records and can confirm that your incentive was issued at the time via your email "Mimi a la Mode". We also confirmed with our rewards partner that the reward was successfully redeemed.

You later contacted us asking to have the incentive reissued through PayPal. Unfortunately, we’re unable to change the payment method or issue a replacement once a reward has already been redeemed. This is an important safeguard that prevents the same incentive from being claimed more than once.

Regarding the emails, if you no longer wish to receive study invitations from Emporia, please contact us at support@emporiaapp.com and we’ll make sure your preferences are updated.

We understand this may not have been the resolution you were hoping for, but we do want to clarify that the incentive for your participation was issued and redeemed successfully.

Rated 5 out of 5 stars

Great Interviewer

It was a natural conversation and the interviewer was well prepared and engaging

9 January 2026
Unprompted review
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Reply from Emporia Research

Thank you for the 5 stars, Wade! We’re glad you’ve enjoyed your experience with Emporia and really appreciate the feedback.

Rated 1 out of 5 stars

This survey company is not what it seems...

I did a survey that said it would pay a 25 dollar card of some kind. I followed the instructions and set up an account, I validated it, and it took me to a page that says click for your card information. There is nothing there. I asked multiple times for help with the customer service and the woman who sent me the survey. How she got my email in the first place is another red flag to the story, I did not opt in in my memory to this company. So at the very least it is spam. I have not heard back from anyone after several weeks. I would have to say this is not legitimate and a big waste of time.

28 December 2025
Unprompted review
Emporia Research logo

Reply from Emporia Research

Hi Suzanne, as mentioned in the other review, we can confirm that the $25 incentive was issued and, according to our rewards partner, successfully redeemed. We’re responding here as well to make sure the same factual information is available on both reviews.

After the original reward was redeemed, you asked us to reissue the payment through PayPal. Unfortunately, we’re unable to reissue an incentive through a different payment method once the original reward has already been redeemed, as this would result in the same participation being paid twice.

We understand that you may have preferred a different payment method, but the promised $25 incentive was issued and successfully redeemed. If you believe our records are incorrect, please contact support@emporiaapp.com and we’ll be happy to review any additional information you can provide.

Rated 5 out of 5 stars

Overall

Overall, very pleased with Emporia. One of the best platforms of its ilk, with fast responses and an easy-to-use site.

3 January 2026
Unprompted review
Emporia Research logo

Reply from Emporia Research

Thanks for sharing your experience, Jamie! We really appreciate your participation in the Emporia community and hope to have you in another study soon

Rated 5 out of 5 stars

I highly recommend this research…

I highly recommend this research company. Emma is amazing. I receive a lot of studies from her with really high payouts. Plus, the best part is payment is made really quick within 24 hours. Very convenient and I have never had an issue with them!

23 December 2025
Unprompted review
Emporia Research logo

Reply from Emporia Research

Thank you for the 5 stars, Nellie! We’re glad you’ve enjoyed your experience with Emporia and really appreciate the feedback.

Rated 5 out of 5 stars

I’ve been using Emporia Research for…

I’ve been using Emporia Research for over a year now and they have been fair in compensation for my opinions within my industry and/or job role. I’d highly recommend other professionals to use this platform to voice opinions that may shape the products and services others may use.

20 December 2025
Unprompted review
Emporia Research logo

Reply from Emporia Research

Thanks for taking the time to leave us a review, Mohammed! It’s great to hear you’ve had a positive experience with our team and platform

Rated 5 out of 5 stars

Great experience will take more surveys…

Great experience will take more surveys and research focus groups with Emporia Research.

4 December 2025
Unprompted review
Emporia Research logo

Reply from Emporia Research

Thank you for the feedback! We’re so glad to hear you’ve had a positive experience participating in research with Emporia

Rated 5 out of 5 stars

Emporia Research is a smart company

Emporia Research is a smart company. I love what they stand for helping participant participate in Research Study and making a difference. Their research study pays well. I just love everything about Emporia Research and recommend them in a heart beat.

7 December 2025
Unprompted review
Emporia Research logo

Reply from Emporia Research

Thanks for taking the time to leave us a review, Marie! It’s great to hear you’ve had a positive experience with our team and platform.

Rated 5 out of 5 stars

Great place to do surveys

Great place to do surveys, always receive a prompt incentive or payment after

5 December 2025
Unprompted review
Emporia Research logo

Reply from Emporia Research

Thank you for the 5 stars! We appreciate you being part of our community.

Rated 5 out of 5 stars

Emporia research is a great experience!

Emporia research is a great experience! I get to answer surveys about things I enjoy or work experience. I get incentives that can be used for gift cards, etc. I have been a member since the beginning and its my goto for filling out surveys.

1 December 2025
Unprompted review
Emporia Research logo

Reply from Emporia Research

Thanks so much for the kind review! We’re glad you had a great experience with Emporia and appreciate you taking the time to share it.

Rated 5 out of 5 stars

Trustworthy and Great Survey comapny!

I find Emporia Research to be a great survey site and trustworthy. It is a better site than most. The Rewards are more than the other survey sites. I enjoy the Zoom or Microsoft Team interviews. The surveys I have completed are related to my field of work. Occasionally, I do not fit the criteria for a survey. I have only had one issue accessing a survey, but I believe it was a broken link in an email invitation. It would be interesting to know how they use the survey information they gather.

20 November 2025
Unprompted review
Emporia Research logo

Reply from Emporia Research

Thanks so much for the thoughtful review, Renate! We’re glad the studies you’ve participated in have been relevant to your experience and that you’ve enjoyed the interviews as well.

And great question about how the research is used! Emporia works with research teams and companies looking to better understand the experiences and perspectives of professionals like you. The specific purpose varies by study, but your insights can help inform everything from product and business decisions to broader industry research.

Thanks for being part of the Emporia community!

Rated 5 out of 5 stars

Fantastic research company

Fantastic research company. Interesting topics, prompt payments, curteous staff.

24 November 2025
Unprompted review
Emporia Research logo

Reply from Emporia Research

Thanks for taking the time to leave us a review, Kate! It’s great to hear you’ve had a positive experience with our team and platform.

Rated 5 out of 5 stars

My positive experience with the Emporia platform…

My experience with the Emporia platform as a survey respondent has been largely positive. The majority of surveys that I receive are relevant to my professional and personal experience. The compensation for the surveys has been prompt and the redemption process is straightforward. I plan to continue participating on the platform and would recommend to others.

20 November 2025
Unprompted review
Emporia Research logo

Reply from Emporia Research

Thanks so much for the kind review, Jorge! We’re glad you had a great experience with Emporia and appreciate you taking the time to share it

Rated 5 out of 5 stars

Quality research company that…

Quality research company that identifies good fit focus groups/interviews and is professional throughout all the steps. Highly recommended

17 November 2025
Unprompted review
Emporia Research logo

Reply from Emporia Research

Thank you for the feedback! We’re so glad to hear you’ve had a positive experience participating in research with Emporia.

Rated 4 out of 5 stars

Positive Experience, interesting projects

While occasionally the platform can be a little buggy or complicated, I've had very positive experience with Emporia Research. Been able to add expertise on some interesting topics, and have found staff and follow-through to be solid. This is a legit research company.

19 November 2025
Unprompted review
Emporia Research logo

Reply from Emporia Research

Thanks for the thoughtful review, Garen! We’re glad you’ve had a positive experience and have been able to share your expertise on some interesting topics.

We also appreciate the feedback on the platform. We’re always working to make the experience smoother and easier to use. Hopefully we can earn that fifth star from you soon!

Rated 5 out of 5 stars

Positive experience

Positive experience. Well run business. Professional

11 November 2025
Unprompted review
Emporia Research logo

Reply from Emporia Research

Thanks for sharing your experience, Andy! We really appreciate your participation in the Emporia community and hope to have you in another study soon.

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