Delivery was very fast. Instructions on how to unpack the mattres were also very helpful. Delighted with the speed of purchase from online to my front door. Mattress is very comfortable.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to order for an older person like myself, fast delivery and I fully trust this company. The only thing is I put a cover over matress and now the mattress has bobbins on it 😭
Company replied
I bought an emma mattress and its matching mattress protector 5 years ago and I was really happy with it, but I thought It would last longer. After 4 years, the "plastic" bottom part of the protector... See more
Company replied
Ordered a 160cm mattress (euro queen). Difficult to find size in Ireland. Delivery was quick but mattress that came was 157cm wide. Support services were pretty engaging. Need to send them photos and... See more
Company replied
Company details
About Emma Sleep Ireland
Written by the company
Europe's Most Awarded Mattress - Made in Ireland. The best quality at the best price.
Written by the company
- 🌙 200-Night Trial — love it or get your money back!
- Choosing the right mattress isn’t always easy. That’s why Emma® offers a 200-night trial, allowing you to test your new mattress in the comfort of your own home, night after night. We’re confident that once you try it, you’ll never want to sleep on anything else!
- 📦Free Delivery & Returns — hassle-free experience!
- Emma® mattresses are conveniently packaged, rolled, compressed, and vacuum-sealed in a box. Delivery is free, and if you’re not completely satisfied, we’ll collect your mattress unrolled at no extra cost. Just use the self-service Return Portal or write an email to our Customer Service at support@emma-sleep.ie.
- ⭐️ 10 Year Guarantee —built to Last!
- We’re confident in the exceptional quality of our products. That’s why we offer a 10-year warranty on all Emma® mattresses, giving you peace of mind and the assurance of long-lasting comfort. Sleep soundly, knowing your investment is protected.
Contact info
3.6
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No customer service in Ireland
Love the mattress, however that’s all that has arrived out of a bundle with 4 other items. No customer service contact only through chat bot that couldn’t deal with a partial delivery. Tried contact via email and only response is that they are chasing logistics partner. No feedback at all from Emma on my missing items.
14 December 2025
Reply from Emma Sleep Ireland
Hi, Marie,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a nice day.
Best,
Bryan - Emma Team
Prompt delivery and brilliant product!
12 December 2025
Reply from Emma Sleep Ireland
Hi, Deirdre,
Thank you for reaching out.
That's wonderful to hear. We are thrilled that you had a great experience with both our prompt delivery and the brilliant quality of the product.
Thank you for the fantastic feedback.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Reply from Emma Sleep Ireland
Hi, Sandor,
Thank you for reaching out.
We're delighted to hear you find the Emma mattress to be a great, comfortable mattress.
Thank you for the positive feedback.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Good bed, bad pillow
Great service, great bed product
However, the memory foam pillows that came with the set – they are awful. Gave us both sore necks.
22 August 2025
Reply from Emma Sleep Ireland
Hi, Cian,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a nice day.
Best,
Bryan - Emma Team
Very disappointed with Emma
Very disappointed with Emma. A cheaper, wrong mattress was delivered, and the delivery note falsely said everything was received. The driver didn’t ask me to sign, yet a signature was recorded.
Customer service was polite but stalling — no clear dates for pickup or delivery, and my request to keep the mattress and get the price difference had to be “escalated” with no guarantee.
I had to manage the situation myself. I haven’t tried the mattress I originally ordered, so I can’t comment on comfort or quality. This review is strictly about delivery and support: you are left alone, not treated as a customer, and stuck waiting indefinitely.
UPDATE: Their response here is always the same—just empty words with no action. They're not willing to actually resolve the issue. Their customer care doesn't help you at all; you're left to deal with everything on your own.
Update: Issue was professionally resolved after countless messages by an higher level customer support Employee. Therefore I will adjust the Stars but keep the Review as it is.
Update April 2026: The mattress is really poor quality and I decided to buy from a good brand instead of falling for their marketing jargon. The edge support is non-existent and after only a few months you can feel the springs in your back. Very disappointing product quality. Added another star for their well organised and fast return process!
10 December 2025
Unprompted review
Reply from Emma Sleep Ireland
Hi, Dirk,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a nice day.
Best,
Bryan - Emma Team
quick response to any queries I had
10 December 2025
Reply from Emma Sleep Ireland
Hi, Ellen,
Thank you for reaching out.
We are happy to hear that our team provided a quick response to any queries you had. Thank you for the positive feedback on our support.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Ordered a mattress weeks ago, still no delivery confirmation
Ordered a mattress on the 28/11, they rescheuduled and reschuedled delivery again , still not received the mattress, no tracking information provided, you are unable to escalate directly to a manager or speak to anyone on the phone without huge wait times and they only give you compensation if you wait 14 WORKING days after missing a delivery window longer than a week! you need to be missing your order a FULL month. Should have stuck with Jysk or Ikea where you can collect directly. Just look how they copy paste their BS apologie script without actually reading your issue or attempting to fix. @ Bryan from Emma sleep; Do better or just quit your job man
28 November 2025
Unprompted review
Reply from Emma Sleep Ireland
Hi, Rob,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a nice day.
Best,
Bryan - Emma Team
excellent
everthing top clas
from ordering to delivery and to top it all a fabolous product
3 December 2025
Reply from Emma Sleep Ireland
Hi, B,
Thank you for reaching out.
We are thrilled to hear that you found the entire experience "top class," from the ordering process right through to the delivery.
Most importantly, we're glad you love the product. Enjoy your purchase.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Like it bit pricy but good
5 December 2025
Reply from Emma Sleep Ireland
Hi, Bilal,
Thank you for reaching out.
It's great to hear that you "Like it" and find the product to be good.
We understand your comment about the pricing. We aim to balance high quality and excellent performance with value, and we believe the durability and comfort you're experiencing justify the investment.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Great delivery service
Great delivery service had my mattress in 2 days, mattress is just fab so comfortable 😀
24 November 2025
Reply from Emma Sleep Ireland
Hi, Louise,
Thank you for reaching out.
That's excellent feedback. It's wonderful that both the speed of delivery and the quality of the product exceeded expectations.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Mattress & Duvet bundle - No Duvet
I ordered a mattress and duvet bundle, but the delivery never arrived within the stated timeframe. When I contacted support, I was told it could take another 6–8 weeks and that they couldn’t even send the mattress and duvet separately (since the mattress was in stock). I was advised to place a new order and then return for compensation. The new order arrived, but I’m still missing the duvet, and no compensation has been provided. Overall, a very disappointing experience with poor communication and unresolved issues.
The experience varied a lot depending on which customer service team I reached. The UK team were genuinely helpful and I felt they really tried to resolve the issue, but it seemed like their hands were tied by internal processes. Improving consistency across all support teams and giving them the ability to take action directly would have gone a long way toward improving my satisfaction.
2 November 2025
Reply from Emma Sleep Ireland
Hi, Joe,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a nice day.
Best,
Bryan - Emma Team
Excellent product and excellent service
5 December 2025
Reply from Emma Sleep Ireland
Hi, Niamh,
Thank you for reaching out.
That's fantastic feedback.
We are so glad to hear that you experienced both an excellent product and excellent service. Achieving both is our top priority.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Perfect item
Perfect item. Arrived on time and driver helped me with it. It's probably the most comfortable mattress I've had . I opened it and left it acclimatise to the room for before use. Can't praise the product enough. Well worth the price which is very reasonable.
3 December 2025
Reply from Emma Sleep Ireland
Hi, Tom,
Thank you for reaching out.
We are delighted to hear you consider it a "Perfect item" and, most importantly, the most comfortable mattress you've ever owned. It's also great that the delivery was on time and that our driver was helpful.
Your comment about letting it acclimatize is spot on for getting the best performance. We are thrilled that you feel the price is very reasonable and that you can't praise the product enough.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
The products are brilliant easy to set…
The products are brilliant easy to set up, roll out. Cover fits perfectly. Plus of course it’s so comfortable !
Any queries dealt with kindly and efficiently. A good experience. Thank you Mary Harris
5 December 2025
Reply from Emma Sleep Ireland
Hi, Mary,
Thank you for reaching out.
That is absolutely amazing news. The best part is hearing that they are very comfortable. That is exactly what we aim for.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
Truly terrible experience
I purchased a bundle that including mattress, mattress protector, pillows and duvet at a cost of €788.40 on November 3rd - and have still to receive my order.
Despite their courier ‘notifying’ me via their tracking system that the attempted to deliver my order on 3 separate occasions (unable to do so due to "loading errors" and "no parcel in van" (I'm not joking about these excuses). I can’t get a straight answer as to where my order is!
The company has refused to refund me because they have stated via e-mail "became you order has been processed through our logistics system and dispatched", cancellation is not possible. The company has informed me to refuse the delivery when it arrives and once the order has been rejected (by me) at my door, and once they receive confirmation of refusal from the logistics company, they will promptly process my full refund.
I have only one question. If the courier clearly doesn't have my order, and Emma-sleeps.ie have claimed it has been processed for delivery, then please tell me where in the Country my order resides and I’ll go pick it up myself!
I have now called Emma sleeps 6 times in the past week and am no clearer as to where my order is and I have been provided no means by which I can get a refund for a product that I have paid for and for which this company clearly has no desire to fulfil any obligations under The Consumer Protection Act,2022. This is hardly surprising give Emma Ireland is actually headquartered in Germany!!
Yesterday at 4:20 I contacted Emma Sleeps again, I requested to speak to a manager, none were available to speak to. I asked for my issue to be addressed by a manager & was advised the would call me back - they did not.
I am at a loss as to how this company can legitimately or legally refuse to refund me if the cannot deliver my order as paid for. The excuse that my order is whit the courier is no longer believable.
For anyone from Emma Sleeps monitoring Trustpilot reviews - the following number is my trouble ticket member - please either refund me or deliver what I have paid for.
7994309
5 December 2025
Unprompted review
Reply from Emma Sleep Ireland
Hi, Cliodhna,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a nice day.
Best,
Bryan - Emma Team
The mattress is very comfortable.
The mattress is very comfortable.
The only negative is that although it’s supposed to be king size it’s actually a smaller st the 2 ends so not a perfect fit on the bed base
5 December 2025
Reply from Emma Sleep Ireland
Hi, Karen,
Thank you for reaching out.
That is absolutely amazing news. The best part is hearing that they are very comfortable. That is exactly what we aim for.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. I hope you have a nice day.
Best,
Bryan - Emma Team
False advertising of delivery dates
False advertising of delivery dates. No response from Emma-sleep and when we contacted them, they said they have opened a ticket and will look into it but to date we have had no response
5 December 2025
Unprompted review
Reply from Emma Sleep Ireland
Hi, Gary,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a great day.
Best,
Bryan - Emma Team
Terrible support when things go wrong
Terrible support when things go wrong. Avoid this company. I am still waiting on an order 6 weeks later and it doesn't seem they can do anything about it.
I emailed their support AT emma-sleep.ie email but they do not reply.
27 November 2025
Reply from Emma Sleep Ireland
Hi, David,
Thank you for reaching out.
We sincerely apologize for the experience you had throughout your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a great day.
Best,
Bryan - Emma Team
My duvet is the wrong size and I think…
My duvet is the wrong size and I think the mattress is also wrong size
27 November 2025
Reply from Emma Sleep Ireland
Hi, Aisling,
Thank you for reaching out.
We sincerely apologize for the issues you experienced during your recent order.
Our Care Team is here to assist and guide you through the best possible solutions. You can reach us through any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
We truly value your trust in Emma, and your feedback helps us to continuously refine our services to meet the needs of our customers. Thank you for taking the time to share your experience. We’re committed to learning from it and ensuring a smoother experience for you and all our customers in the future. Have a nice day.
Have a nice day.
Best,
Bryan - Emma Team
Amazing comfort
We recently got the pillows and absolutely love it. Very comfortable and no more neck pain!!
29 November 2025
Reply from Emma Sleep Ireland
Hi, Vickram,
Thank you for reaching out.
That is absolutely amazing news! We are thrilled to hear that you and your family absolutely love the new pillows.
The best part is hearing that they are very comfortable and have led to no more neck pain. That is exactly what we aim for.
We are always happy to hear your thoughts, so please do let us know if there’s anything more we can do for you. You’re welcome to reach out via any of the following channels, available Monday to Friday from 9:00 AM to 6:00 PM IE time:
Email: support@emma-sleep.ie
Live Chat: https://www.emma-sleep.ie/
Phone: +353 1 912 8655
Thank you for sharing your thoughts and for allowing us to improve. We truly value your trust in Emma. Have a nice day.
Best,
Bryan - Emma Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.