Emma Live Reviews 

63
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Emma has excellent customer service! At any time, day or night, Dana Smith, Emma's Chief Customer Experience Officer is responsive and helps us ensure we are getting the most out of the Emma platform... See more

Rated 5 out of 5 stars

The team at EMMA was always accessible - regardless of what my questions were! Other platforms make you pay to speak to a "live" person - not so with EMMA! Dana and Dan were both very patient and made... See more

Rated 5 out of 5 stars

The team at Emma Live are excellent. They are so knowledgeable and no question goes unanswered. The platform was an invaluable tool for our event.

Rated 5 out of 5 stars

EMMA Live is the best charity event management and fundraising platform. The team behind it are some of the best and have enabled me to raise thousands of pounds for Children's Charities. Highly Recom... See more

Company details

  1. Event Technology Service

Written by the company

The most powerful event management & fundraising platform on the planet. Emma empowers charities across the globe to create unforgettable events and make a greater impact in their communities. As an award-winning technology, Emma gives your guests the seamless, innovative experience they deserve. One platform, endless possibilities. We’re redefining what event management and fundraising excellence looks like, raising the standard, setting the benchmark, and leading the way for the entire industry.


Contact info

4.8

Excellent

TrustScore 5 out of 5

63 reviews

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4.8

All reviews

(63)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

A Great Service.

The Team at EMMA-Live were fantastic in quickly setting up a microsite for a charity supporter arranging a Prize Draw fundraising event in aid of Cancer Research UK.
Once the event was launched, the team were very responsive throughout. Rapidly replying to emails and phone calls from the charity, as well as the supporter. They definitely ensured it was a success. Thank you.

14 July 2023
Unprompted review
Emma Live logo

Reply from Emma Live

Thank you for your 5 star review! We really appreciate you taking the time to leave us a review.

Rated 5 out of 5 stars

Fantastic platform for charity fundraising

working with EMMA-live to host a prize-draw was a breath of fresh air. The platform is extremely user-friendly and customisable to feel on-brand.
We had support from a dedicated member of their team from beginning to end, who was more than happy to help with anything we needed.
As a company, it feels like they really put charities at the heart of what they do, working with understanding.
Payments come directly through to us through Stripe on a daily basis, and we had immediate access to the donor information we needed to create a smooth supporter journey.
I would definitely recommend them to others and very much hope to continue to use their services going forward.

26 June 2023
Unprompted review
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Reply from Emma Live

Thanks for the amazing review. We're so pleased to hear such positive feedback. If there is anything else we can do, please let us know and we can't wait to continue working together.

Rated 5 out of 5 stars

USE THIS SERVICE!!!!

The Emma Live Platform is beyond brilliant not only for the user journey experience, but also for event management. Easy to use, clear guidance in the back end and excellent reporting capabilities. I can't recommend it highly enough. We tried so many auction platforms and then found EMMA and have never looked back. Renewing immediately!
Also wanted to shout out to Anu- our Partnership Manager. Super helpful, quick at responding and full of tips and hints that make things easier. Absolute delight to work with. SIGN UP IMMEDIATELY!

29 June 2023
Unprompted review
Emma Live logo

Reply from Emma Live

Thank you for your 5 star review! We really appreciate you taking the time to leave us a review.

Rated 5 out of 5 stars

Thoroughly recommend

EMMA were so helpful through every stage of organising our event. Our account manager, Anu, was fantastic. She was always really responsive and happy to support us. The tech worked really well both in advance of the event and on the night itself. I would thoroughly recommend them.

28 December 2022
Unprompted review
Emma Live logo

Reply from Emma Live

Thank you for taking the time to leave such a lovely review. We've also passed your feedback on to Anu.

Rated 5 out of 5 stars

HAPPY!

The whole team at EMMA Live were great to deal with and provided a much needed and good value solution for an auction and fundraising event, with very little notice.

17 May 2023
Unprompted review
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Reply from Emma Live

Thank you so much for your 5-star review, it has been passed onto the team. We look forward to working with you again.

Rated 5 out of 5 stars

Excellent account management

Excellent account management - always happy to help and offer quick solutions. Nothing is too much trouble and they are quick to respond too. Love the platform and have found it so helpful for our charity events and auctions.

25 May 2023
Unprompted review
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Reply from Emma Live

Thank you for your 5 star review! We really appreciate you taking the time to leave us a review.

Rated 5 out of 5 stars

Thank you

An extremely helpful and personal service with excellent response times. Continually striving to improve what is already a great system. Thank you for all your support with our events so far.

26 April 2023
Unprompted review
Emma Live logo

Reply from Emma Live

Thank you so much for your lovely review, it has been passed onto the team. We can't wait to work with you again in!

Rated 5 out of 5 stars

THE BEST fundraising technology provider

In the past 10 years we have used four other fundraising technology providers for our annual event and EMMA has been by far our best experience yet!

The system is incredibly flexible, easy to use and not one of our 350 Gala guests had any issues at all - from initial ticket purchasing all the way to collecting silent auction bid payments at the end.

The system coupled with the fantastic service throughout has been a delight and we are pleased to say that we have found THE technology provider at last.

24 March 2023
Unprompted review
Rated 5 out of 5 stars

Innovative Ticketing and Auction Platform (and a lot more)

Wonderfully innovative and skilled team. Always pushing to grow and add more to their already highly proficient platform. Superb staff.

16 March 2023
Unprompted review
Emma Live logo

Reply from Emma Live

Thanks for the amazing review. We're so pleased to hear such positive feedback. If there is anything else we can do, please let us know and we can't wait to continue working together.

Rated 5 out of 5 stars

EMMA Live was fantastic

EMMA Live was fantastic - we had never used them before. Isha was incredibly supportive and nothing was ever too much trouble for her. She spent time with us on a number of occasions explaining how all the functions worked and how they could be used to maximise fundraising at our event. Pre and post event support was 5 stars. Would not hesitate in using them again.

4 March 2023
Unprompted review
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Reply from Emma Live

Thank you for taking the time to leave such a lovely review. We have passed your kind words on to Isha. We hope to get the opportunity to work with you again.

Rated 5 out of 5 stars

Choose EMMA-Live!

We have worked with EMMA-Live for a couple of years now and it's always such a pleasant experience. They are definitely professionals when it comes to special events and their hands on support, definitely helps take some of the stress away.

The platform is super easy to navigate and set up. We have used them for a couple of virtual events and will be using them for a silent and live auction this year. I can't recommend them enough!

We will always choose EMMA-Live now as we have a great working relationship with the team and know we can rely on them to help make our events a success, as they are always so responsive and helpful. Thank you EMMA-Live.

21 May 2022
Unprompted review
Emma Live logo

Reply from Emma Live

Thank you for leaving such a positive review. We can't wait to continue working with you on your events!

Rated 5 out of 5 stars

I would 100% recommend Emma Live to…

I would 100% recommend Emma Live to anyone planning events. We've used them for over a year now and our events are so much smoother. A special shout out to Anu for always being on hand to help out when needed.

20 March 2023
Unprompted review
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Reply from Emma Live

Thank you so much for your lovely review, it has been passed onto Anu. We can't wait to work with you again in!

Rated 5 out of 5 stars

A great events platform!

I would highly recommend Emma Live, we have run a number of events with them now and they are always run without a hitch in a professional manner. We have a 1-1 Partnership Manager who is always available and the Emma platform definitely helped us to raise more money for our charity than we would have otherwise.

17 November 2022
Unprompted review
Emma Live logo

Reply from Emma Live

Thank you for your 5 star review! We really appreciate you taking the time to leave us such a lovely review.

Rated 5 out of 5 stars

Exceptional.

We joined forces with EMMA Live back in 2022 and we've had nothing but a positive experience since. The team are brilliant and support offered is outstanding. We use EMMA Live for all our major event auctions and the system is great and easy to use. Very user friendly! The support from the team on event day is exceptional and they couldn't do more for us! Thank you team EMMA Live.

The Willow Events Team

13 March 2023
Unprompted review
Emma Live logo

Reply from Emma Live

Thank you for your lovely review. We can't wait to continue working with you!

Rated 5 out of 5 stars

A fantastic company to work with

A fantastic company to work with, they make our lives in events so much easier. The software is great and the EMMA team are super helpful and on hand to help.

We now use the EMMA platform for all our events and it has made life so much easier, from the beginning right up until after the event has happened.

There are always updates on the site to make it better and if there is something you would like to be included the EMMA team can look into it for you.

Really highly recommend.

15 March 2023
Unprompted review
Emma Live logo

Reply from Emma Live

Thank you for taking the time to leave such a lovely review, we can't wait to continue working with you 😊

Rated 5 out of 5 stars

Nothing but praise for the team at EMMA…

Nothing but praise for the team at EMMA Live for their hard work and fundraising support. Amelia is always on hand when you need support and was a fantastic help at our Paws & Prosecco Ball in 2022.

11 November 2022
Unprompted review
Emma Live logo

Reply from Emma Live

Thank you for your 5 star review! We really appreciate you taking the time to leave your feedback.

Rated 5 out of 5 stars

I can highly recommend EMMA

We have been using EMMA for a year now and I can highly recommend both the platform and the team. EMMA has allowed us to increase our event fundraising, whilst making our guest experience smooth and easy. Working with the team has been a dream. They are super responsive and have been there to help us at every step along the way - before the event, on site and during wrap up.

15 March 2023
Unprompted review
Emma Live logo

Reply from Emma Live

Thank you so much for your lovely review, it has been passed onto the team. We can't wait to work with you again in!

Rated 5 out of 5 stars

Trustworthy, invested 5 star team and technology

Honest, helpful and super friendly team who work with you to achieve the same goal. The team are always invested in getting the most out of the system and are always willing to help wherever they can. Technology is easy to navigate and build online. Onsite technical manager Amelia is a star. Wouldn't use any other supplier. 5 stars!

9 February 2023
Unprompted review
Emma Live logo

Reply from Emma Live

Thank you for your 5 star review! We really appreciate you taking the time to leave us a review.

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