No confirmation of order received - screen went blank. Money not yet taken, described in my account as 'pending'. This leaves me feeling uneasy.
Company replied
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See what reviewers are saying
I ordered 6 months emergency food, the money was taken immediately off my credit card. Apparently there has been a run on emergency food supplies. However 1 week later my order was showing 'initial' I... See more
Company replied
Everything arrived well packaged and in a timely manner. As this order is a gift for someone else, I won’t be eating these specific items; however, I tried some of the products recently and found them... See more
Second time buying from EmergencyFoodStorage.co.uk and I will be buying more from them. Delivery's are always on time and any disruptions are usually stated and advised. Products are well priced... See more
Company details
Information provided by various external sources
Emergency Food Storage was founded in 2009 with the single goal of making emergency preparedness as simple as possible. We were stunned at the complexity of taking the sensible precautions and creating an Emergency Food supply in case of emergency. To that end, we focus on bringing our customers the very best products and technologies for their food and water storage needs and delivering them in the easiest, most cost-efficient and user-friendly way. We also tend to smile a lot.
Contact info
15 Queen Square, Ls2 8AJ, Leeds
- 087189711911
- info@emergencyfoodstorage.co.uk
- www.emergencyfoodstorage.co.uk
3.3
Average
338 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Really helpful on the phone
Really helpful on the phone. The order arrived within a couple of days.
11 September 2026
Unprompted review
No confirmation of order received
No confirmation of order received - screen went blank.
Money not yet taken, described in my account as 'pending'.
This leaves me feeling uneasy.
28 August 2026
Unprompted review
Reply from Emergencyfoodstorage.co.uk
Hi Richard, Apologies for the current interruption. We are unfortunately suffering from an AI Bot attack and it is causing problems with our systems. We've kept all our customers data safe by walling it off until we can fix but that is why you are seeing the blank page. One of our staff has reached out to you. We received your order and are working on it. Again, apologies for the inconvenience and feeling uneasy, it's been challenging to stay on top of the AI attack effectively and we need to make sure data protection is our number one concern. We hope to have it ties up shortly.
No OC received but delivered within 2 days
No order confirmation was received and the site window stayed blank after money were collected out of my account.
I tried to log back into the website to check the status of the order and it states that "no account was found with the email address".
I received an order confirmation an hour later which went to the spam folder.
the order was delivered 2 day later in full.
customer service was very helpful.
23 June 2025
Unprompted review
Rip Off Site
This appears to be a company that used to have a good reputation, but is now being run as a scam site, which takes your money, but doesn’t send what you ordered. Customer service is none existent once they have your money.
I ordered an aquamira water filter and they shipped me a filter component, worth half the filter cost and totally useless by itself. I have sent two messages via their online contact form and sent an email with photo evidence, and instead of just doing the right thing and sorting out their mistake like a decent, professional company, they have chosen to ignore all contact from me.
I try to buy from local/ UK companies, but this is the worst company I have ever dealt with here or overseas. Avoid!
26 February 2024
Unprompted review
I just placed another order
I just placed another order. I am very impressed with the service and assistance offered, I made an error on my order which the company rectified for me. I am very grateful. Liz in Ireland
19 January 2023
Unprompted review
I placed an order (11590) on the 20th…
I placed an order (11590) on the 20th Sept for 12 packs of beef stew (£63) and haven't received items. I placed another order on the 21st Sept which I received. On the 28th Sept I contacted company through the contact form and was emailed saying they are waiting for beef stew to be packed. I've tried to call company with no response. I'd like to order more items but afraid I won't receive goods. I know it's a difficult time but would like some feedback.
8 October 2021
Unprompted review
Reply from Emergencyfoodstorage.co.uk
Hi,
Our apologies for your recent experience with us. Supply chains currently are very difficult in this current climate and we are having information from suppliers and shippers change on a near daily basis. We are trying to keep our customers as informed as we can to the constantly moving timeframes and apologies for the inconvenience. You should be getting update emails from our system. If this is not the case please reach out and we will check the details on the system. Again, our apologies, we have people working around the clock to try and keep on top of things as best we can.
Best and have a great day,
Emergency Food Storage Team
Recently placed my first order
Recently placed my first order. Products are high quality and very well packaged, delivery was swift. Will be buying goods here from now on.👍
28 June 2021
Great kit
Great kit, goes to gather easily, there is no way I could have bought the timber and made this myself for the cost... glad I did not bother.
28 June 2021
A genuine people\company to deal with
Hi all,
Jonny and his team at emergency food storage are no other than brilliant. Excellent customer care, communication, products, delivery packaging. They are doing a great job, even with "Brexit"....top job. Thanks so much EFS. Very happy on my second purchase with you. All the best, Shane.
17 June 2021
Unprompted review
paid my money no problems with delivery…
paid my money no problems with delivery have used this company before and will do again
8 June 2021
Great service
Great service, communications and outstanding products.
I would feel confident recommending Emergencyfoodstorage.co.uk to anyone.
8 June 2021
Unprompted review
It says 190 servings for 6 months…
It says 190 servings for 6 months emergency food supply. When I did a check on the delivery, I counted 188.
8 June 2021
Good Service
Product was delivered on time, in good condition, and as advertised. I cannot speak for the actual taste of the product as it is only for emergencies!
7 June 2021
This is not the first time we have…
This is not the first time we have bought food from you. The food is good and storage is so simple with the tins. Thank you for your help
7 June 2021
Every order is well packaged
Every order is well packaged, as shown on their website and delivered in a timely fashion
7 June 2021
Excellent service
Couldn't fault emergencyfoodstorage for their service placed order without any problems and recieved order a few days later,excellent
7 June 2021
Bought for peace of mind.
Not tried the food yet but the transaction was smooth and after-sales support excellent. Bought for peace of mind.
23 February 2021
Unprompted review
My order was delayed due to Customs…
My order was delayed due to Customs issues post Brexit. EFS were very helpful and friendly when I enquired about the delay and explained the great efforts being made to transport my delivery. Food stock arrived in perfect condition after a number of attempts. Very happy with the product and customer service.
10 February 2021
Food storage
I’ve not tried any of the food yet so can only review on the delivery service
The 1st delivery on 1st lock down took 6month
Longer than it should have
The second delivery was in stock and very quick
But part off the item was Brocken due to factor fitting
A replacement part was sent out in a matter of days though so very good really so far.
9 February 2021
Reply from Emergencyfoodstorage.co.uk
Hello Mr Green,
We apologies for the delays during the first lock down. As advised, stocks had sold out for months across Europe and we were working teams around the clock to produce more product.
The factory fit was unfortunate but hopefully our teams was able to sort it out quickly for you.
We hope you will continue to be a customer and best of luck with everything.
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