Slight hiccup involving no one to bring cases on board (ship was double stacked so no one spotted us and two elderly passengers with mobility issues). Other than that, faultless. Ship, food, service,... See more

Interesting trip on the lower Danube and giving a brief outlook of a number of several eastern countries that we had not visited before.The ship,staff,food was very good and everyone had a good time.T... See more

Greatly enjoyed our 2 week cruise on Azzurra from Venice to Athens, particularly visiting smaller ports in Croatia. Our suite was very comfortable, all the crew were amazing, being helpful, friendly a... See more

This is our second cruise with Emerald. Accommodation and staff excellent. A more varied vegetarian meal option would be appreciated. Veggie lasagne as an option every night! Farm trip was not very we... See more

Sat in lounge on arrival, doing nothing for about half an hour. Noticed everyone had a drink except me. Got one eventually. Staff rather patronising. Kept calling me "Mr John". Bed needed climbin... See more

First class booking arrangements, staff and all services on board could not be faulted. All staff were very professional but were also genuinely caring and friendly. Tours were well organised and at... See more

What did we loved about it, well, the helpful and friendly staff, all of whom were outstanding,nothing was too much trouble. The lovely Panarama suite, the food, wheather breakfast, lunch or dinner wa... See more

Ship of a very good standard . Staff excellent. Enjoyed the open seating space in front of lounge. Excellent tour guide 'Harry' andc activity/ entertainment manager. We found food bland and a... See more

Although at first the price appeared high it’s not when you consider what is actually included: Breakfast Lunch Dinner Bar Snacks each evening Beer and Wine at Lunch and Dinner Tea/Coffee/... See more

We have done a number of Emerald cruises and have found them consistently very good. We enjoy the well trained and efficient staff and the general level of attention paid to ensuring a good experience... See more

The ship Sakhara is beautiful, like an oligarch's yacht. The interior is absolutely amazing. Fabulous lounge and bar, three fabulous dining areas, and the rooms are so spacious and very thoughtfull... See more

Very well organised. Ship very comfortable. Everything was clean and tidy. The food was really tasty with plenty of choice for breakfast, lunch, afternoon tea and dinner. Free seating at meal times l... See more

This was our first river cruise and we chose the Rhine and Moselle with Emerald. We are so glad we did. From the moment you step aboard you are made to feel welcome and special. The staff were all br... See more

Complete cruise well organised. Cruise director dedicated explained everything you needed to know. Whole staff made trip a pleasure to enjoy. Whilst cruising it might be worthwhile highlighting some o... See more

Fantastic itinerary, hotel stays and river cruise. Food was delicious and our tour guide Hoai was brilliant. We found people to be so friendly and helpful wherever we went and our travelling group j... See more

Excellent experience Ship modern clean Cabins very pleasant appointed Dining room and bar area bright and modern Crew on board highly trained , very knowledgeable, polite and friendly Food Br... See more

Your tour guides Donna & bus driver Joshua are truly a valuable asset to your business. They went beyond to have our days planned precisely. We both thoroughly enjoyed our tour and experience with Eme... See more

The river cruise was truly wonderful. All the staff were helpful, pleasant and considerate. The guided tours were very interesting and the onboard entertainment created a happy atmosphere. We thought... See more

Staff were excellent, without exception. Room very nice and well kept by our lovely steward Raymond. Food was disappointing overall. As a vegetarian I found the choice limited. On two evenings on a... See more

What a brilliant experience. We were looked after superbly from the minute we stepped on board and informed about what we were going to experience every day. The staff were amazing and nothing was... See more

We cruised the Rhine with Emerald on the Emerald Destiny from the 18th to25th October 2025. The week was very enjoyable due to the efforts of all of the crew from the top to the bottom of the vessel... See more

The company looks after you from booking to the final farewell. The cabins are stylish, spotlessly clean, and very comfortable. The excursions are well planned and organised with extremely knowledgea... See more

Absolute superbly at every level! From spacious, light and siry cabins, to excellent service from ever member of the crew, to high-level fine dining, our Mekong cruise was truly superb. And the breadt... See more

I think they must have a wonderful HR department. I'm not a great fan of HR generally but I make an exception for Emerald. Their staff selection and training mean that all the people one comes acros... See more

Its the first time that we travelled with Emerald and would definitely recommend them. The ship was beautiful although the layout of the bedroom could have been better as the door to the bathroom was... See more

Jewels of The Rhine .First ever cruise, hopefully not the last. If I was a secret assessor I would report, PERFECTION.Embarkation n Disembarkation flawless. Ship immaculate, staff respectful, effi... See more

The food,staff and stateroom were lovely. Our big complaint is that we were so looking forward to seeing Budapest on 26th April 2025. We arrived in time for a lovely lunch and then went to catch... See more

Food and service was exceptional, unfortunately original cruise routing had to be changed due to sea swell, so much of the schedule had to be changed. This made the cruise less interesting as we were... See more

I contacted Emerald to arrange to bring my husbands mobility scooter on our Douro cruise. They booked this in with the airlines and explained what we could and couldn't do on the ship. When we arrive... See more

Terrible experience. Poor communications. Did not get to most of the ports advertised.. food was excellent as was the staffing in the bar.

The cruise was ok, the logistics at the start and end of the holiday was poor. They do not seem to care about anything brfore you arrive or after you leave the cruise, even though they book all of thi... See more

A truly fantastic and memorable trip down the river Danube - one, just like our previous trip with Emerald on the Rhine, we’ll be talking about for years to come. My wife and I were very sad to leav... See more

We have now taken three river cruises with Emerald and they have all been fantastic. The staff, from the person who makes the beds to the captain of the ship, are enthusiastic and friendly. The tours... See more

This was our first river cruise & it won't be the last. The cruise was well organised from start to finish. The staff were polite friendly & very helpful. The quality of the accommodation food & win... See more

A lovely cruise with great scenery and outings. Only problem was very noisy with large parties travelling together and monopolising the lounges and rest areas. With several different languages compe... See more

The cruise itinerary was good but the dining experience spoilt the experience. Nothing wrong with the food or service, just the lack of noise damping in the dining room. Too many people in a confined... See more

We thought the ship Emerald Sky was very well appointed and comfortable. We liked being able to choose where to sit at meal times. This made it easy to meet an get to know other passenger... See more

Entertainment was ridiculous, very amateur, poor and quite frankley, stupid! Food ok Staff good Would I go again? NO!

We booked and paid for the 21 Day Grand Tour of Vietnam & Cambodia and upgraded our flights to allow us additional comfort and luggage (35kg). Four weeks before we depart we are now told that... See more

All went well until the last morning when I had to leave early for my flight. On the previous evening I had been told that a good continental breakfast would be available but in the event, along with... See more

Fantastic Caribbean cruise with a great crew. All very friendly and helpful. Excellent food with a wide range for all meals. The Azzurra ship was impressive with lots of sitting and relaxing areas,... See more

It's a very relaxing trip, great staff and amazing service. The food quality is exceptional and every member of staff is polite. The quality of the excursions are good too and as they are included it'... See more

From start to finish this river cruise with Emerald Cruises on the River Duuro was five star. We were picked up from Porto airport and whisked off to our star-ship. Check-in was easy and then we... See more

We enjoyed the river cruise experience as far as the places we visited and the scenery from the ship. However the on-board experience was disappointing. The quality of food was average, both in terms... See more

Efficient operations, friendly staff, clean cabins & public areas, good food & wine, exceptional tour guides, great value. Hand rails & public toilets could be cleaned more often.

Second time cruising with Emerald and just booked again for next year. That says it all - outstanding in every way - staff, excursions, food and general comfort on the boat.

Being welcomed warmly and looked after from beginning to end. Excellent food as well. There was a very happy atmosphere among the Douro crew and staff which added to the warm welcome onboard.

Excellent reception on board. Room comfortable and well serviced. Food great. Wine plentiful. Service second to none. Tour guides great, with stunning city tours.

Very well organised with interesting and informative trips. Both hotels and cruise ship were excellent including both rooms/cabins and food. The staff on the cruise ship were first rate and ensured th... See more

Sadly air conditioning failure for 3 days plus did not help. On board team did everything and more to try and resolve. On our return customer service team continued good customer care.

I decided on this trip based on a previous experience with Emerald cruises as a solo traveller, which was outstanding. Sadly the cabin allocated on this recent trip was tiny,dark and oppressive and... See more

We did 2 river cruises 1in 2016 Budapest to sea 1 in 2025amsterdam to Budapest along with a friend who we told he would not be disappointed Both on Destiny We were not disappointed

We thoroughly enjoyed the cruise. From being picked up from the airport, the welcome on board by the crew to the room we had, meals, drinks, tours and entertainment were brilliant.