emaxmodel.com Reviews 13

Just don't buy from this website you can see why but I can't even get a refund for a drone that was on stock on their website but not actually in stock even though I paid have to get a refund through paypal

The Drone i bought got a broken flight Controller and im getting No answers from the Support. Badest experience ever. Now im sitting Here with a broken Drone and payed around 500 Dollars. Thanks emax

My order was sent out, USPS had it jumping around for 2 months, and then it was set it back to emax. Can not get a hold of emax, sent out a bunch of emails to them. Customer service seems to be non-existent. Finally, they e-mailed me back and sent my package back out, using FED EX this time.

I ordered two drones from EMAX-USA this past month. The first was the EZ Pilot Pro which arrived with a VTX issue. The second, the Tinyhawk II Freestyle, which just never arrived. I opened a support ticket for each issue. For the unreceived package, they claim USPS delivered it, although the tracking information provided states that it was never received by USPS for shipping. It says, "a label was created, but we're awaiting the package from shipper." I was advised this evening that they are closing the ticket. No help, no concern, no resolution... nothing. In regards to the bad VTX; from day one, it would only broadcast at 200mw and even at such, the range was only about 7-10' before I lost video. For this issue, support asked me to provide proof of purchase, pictures of the drone from all angles, and a video showing the issue - all of which I obliged to and provided. They then offered to have me send in my brand new purchase for diagnostics, which would leave me without the drone for 2+ weeks. After expressing my concern with that course of action and asking if a replacement could be sent and I'd be happy to send back the defective item, they ignored me for 3 days; only to reply back that they are rescinding their offer to repair the item and they are closing out the ticket. I will NEVER spend a cent with this company again. It is my mission to see them go out of business - they do NOT care about their customers, at all!

Received a drone with defective controller. Zero response from the seller and had to open a paypal complain to get the $$ back. Now I am also fighting with Fedex since I had to pay duty and fees for a drone I returned back being defective and also paying return shipping fees + initial shipping fees, not to mention time wasted.

I would give Emax USA negative stars if possible.
Here's what occurred: I sincerely acted on a Labor Day Sale (years-2021) email blast I personally received from emax USA. The email Blast was Offering 30% off with the 30% discount being applied at time of payment which I thought was rather strange since NOWHERE is there a clear easy to gather indication otherwise of an item "of not being on sale" or "On-Sale". However, as I as well as another friend when purchasing the Nanohawk X Ultralight 3 Inch 1S Outdoor FPV Drone - FrSky BNF for their everyday regular price of $139.99 and paid via Pay Pal, I (we) did not receive any discount at time of checkout, let alone the emails offered 30% discount. Clearly, Then,,, Emax without a doubt makes sure you have to jump through a set of hoops in order to contact them, which take several days for you to receive their response. Worse, they have no telephone number available and researching for one was not successful which clearly indicates without a doubt their full intentions are specifically designed to avoid to offer you, the consumer who has paid to Emax USA your hard earned money. Thus Emax USA does not offer immediate customer assistance clearly designed in hoping the customer will just go away! The above is known as "Non-Customer Service Design Plan." It was a Asian marketing design from the early 1980's to ward off unhappy customers. The wait time for a response from Emax USA is several days in length. Their response to me was "Sorry, but that item was not part of the 30% off items listed." I then responded again of course having to go though a whole new ticket since you cant easily (clearly) respond to the original opened service ticket telling them I had their email and there was not clarification of any item that were on or off sale as the email blast said 30% off and no where indicated in reasonable size font otherwise. Obviously I never received a reply! I then have asked through another service ticket for a return under their 15-day return policy of unopened items. I've yet to receive a reply to that request. I am sure if they reply to my return request they will apply "fees" to accept the returned item which is another indicator of not offering any valued customer service in a fair manner in today's market. Pay Pal wants me to wait up to 3-months (sitting on my money) to make a decision and I can gather with certainty they don't want to bite the Emax USA hand to which they receive payment for transactions.
In closing even though this is very trivial in the scope of rip-offs I am contacting (Already-Have) the State of California's District Attorney for the County of Orange County, as my friend who is a lawyer said these sorts of designed rip-offs are actually stealing large sums of money in total when you take in account the total sum of persons rip-offed each year let alone making customer service so trying you give up and take the financial loss which in Emax's case is certainly without a doubt whatsoever substantial. Base on current experience I have no doubt Emax USA will deny, deny and deny as what else could they possibly say without admitting guilt of their design rip-off schemes. I have also just finished speaking at length with an individual who often does review's of Emax products via YouTube whose following is extremely tremendous world wide. He too clearly acknowledge to me without any holding back his suspicions of Emax's designed customer service fault. He said its funny as most of the products he receives for free actually cost pennies on the dollar to produce, but he clearly noted Emax will go out of their way to avoid any customer service assistance, let alone Emax's attempt to be rated as the best customer service in the industry.

I purchased a Tinyhawk 2 which worked great for the first month, the FPV video feed stopped working & as I am new to drones I don't know if the product has failed or if its a setup change.
Emax support is ticket based, they will ask you for receipts, videos, etc & keep telling you they are busy, give the 2-4 days, after 2-3 weeks still no help on fixing the issues or warranty returns - terrible support, pity as I won't be purchasing their products again

Purchased 3 Gimbal-motors for my company's R&D, after 5 days no news, I contacted them to check upon my order. They told me that they only had 1 in stock and 2 others had to be manufactured. After a few days they contacted me to tell me that the motors were taken out of production, so they would be unable to deliver. In the meanwhile we had engineered a complete system that has to be redesigned for another manufacturers motors. While discussing a compensation, they keep leading me on. At least 10 products that are in stock on the website are not ... This joke cost my company (and thus me) $1500 in redesigning and remanufacturing

Well I got my drone n no control tried to get a hold of customer services n hahaa what a joke

Products ordered came quick and as advertised, but the quality of their products seem to have gone down lately, and they have bad support and don't seem to honour warranty. Best to look elsewhere.

So unhappy woth Emax. My babyhawk pro caught fire at my kitchen table when i plugged in the first 3s battery. Open a ticket and they tell me its not their problem.
Premium product...Emax is a joke. And if i dont get help with this detective product I will never buy Emax ever again. And that is a damn shame

The providers behind emaxmodel.com (China) are corrupt. They don’t deliver on bank transfer, even with proof of receipt with correct account number and swift code. They should not perform in international business. I can only strongly advise them to close their international WEB site.

The customer service is a complete joke. They will ask you for receipt proofs, images, videos, description of the problem etc. and after you provide them with everything they need to resolve your issue they will just ignore your messages.

If you are going to buy ANY emax products make sure you trust the seller and you can get replacements from them. Do not ever buy directly from emax.

Knowing they have good reputation I was not even sceptical about choosing them but my quad arrived faulty and so did a replacement motor I bought later on (luckily the motor was replaced but the quad's ESC went straight to the bin).