While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Bags and Luggage Store
  2. Bag Shop
  3. Fashion Accessories Store
  4. Handbags Shop
  5. Luggage Store

Information provided by various external sources

Encuentra maletas y mochilas primeras marcas, Samsonite, Roncato, Tumi y North Face. 110% Precio mínimo garantizado y transporte gratis.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

34 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not shop from this company.

I ordered a Crumpler 17" laptop bag from this company, they were quick to take €165.94 from my account on 5/12/16. But as of now 25/12/16 (Christmas present) my order has not arrived. Young prospective recipient now very disappointed. I would not mind the delay (this bag is now rare and difficult to get hold of) but they do not answer emails and their contact form on the website is clearly just for sales inquiries. Since it will be nigh on impossible, or at least difficult and time consuming, to take action against a foreign online company, I guess I have to accept that I have been scammed. Avoid this company.

25 December 2016
Unprompted review
Rated 1 out of 5 stars

SCAM!!! AVOID!!!

Too late, I saw warnings for this site. I ordered some bags for motorcycle. Here's a month does not respond to the email and nothing comes of ordered goods.
Very, very disappointed. About the return of money no words. They do not answer e-mails and calls.
Is there a way to report to the police or a service that specializes in online crime, there are plenty of people who are deceived by these companies.

WARNING TO ALL, DO NOT ORDER GOODS FROM THIS SITE !!!

11 May 2015
Unprompted review
Rated 1 out of 5 stars

SCAM!!!!

same happened to me... i saw the comments too late, i bought a 120e suitcase, tried to contact them asking about my shopping, no phone answer, no response to my emails, so I checked internet opinions cause it was being suspicious...and i read all this bad opinions... Now, i will never get my shopping... i will go to the police to report this and try to get my money back... any other faster way to resolve this? suggestions??

24 January 2015
Unprompted review
Rated 1 out of 5 stars

criminal

I saw the comments on this blog too late. Otherwise I would not used emaletas.com. I paid 140 EUR for nothing. I ordered in the middle of december, but I received nothing. No answer on my mail and no phone contact. It's criminal

23 January 2015
Unprompted review
Rated 1 out of 5 stars

Scaring experience!

Scaring experience! I'm still waiting for a backpack ordered on november 23th 2014.
No answer to my e-mail, no answer to my info requests I put using my account on their web site.

I think they have stolen my money! (more than 300 euro)

14 January 2015
Unprompted review
Rated 1 out of 5 stars

Emaletas-Luggagebow

I had made order 20/11/2014 Delsey Crosstrip for 144,81 Euros:
1. Over Two month status order still in "Process"
2. Bad Response for e-mail feed back
3. Suddenly asking for additional shipping cost 60 Euros which is not my fault, not explain yet for destination country.
4. Very disappointed Online shopping i ever find & very bad customer services, shame on your management Emaletas - LuggageBow
5. Beware whoever try to made order all overseas with this Online Shopping.

14 January 2015
Unprompted review
Rated 1 out of 5 stars

www. baggagebow.com or emaletas

I ordered a samsonite valued 80,00 euro minus - 20,00 for the first timer as their promo said. I paid the amount of 60 euro but until now the baggage I ordered did not arrive. I emailed them for the fifth times but still I received no answer. So it is really a scam and stealing people's money! Bad people, I know your karma comes. Just wait and see when bad luck comes to you. I hope the police will catch you. I am going to report you to my bank then you will be reported. I read that there are many people already that fall to your scam. I don't know but whoever make this website, you will be caught. They will know your IP address so just wait and see. Return my money because it is a hard - earned money. From my sweat do you understand that! and for all those that you have stolen, return their money!

1 September 2014
Unprompted review
Rated 1 out of 5 stars

DISAPPOINTED-MOLTO MALE- MUY MALO !

My order on MARCH 06 of the amount of €.156,00 hasn't been delieverd yet!!!Several e-mails and phone calls but NO ANSWER! I will inform everybody about that on facebook...IT'S A SCAM! They deceived me and they STOLE MY MONEY!!!! NO LO UTILIZAR!!

7 May 2014
Unprompted review
Rated 1 out of 5 stars

Placed order, but received nothing.

I ordered a Samsonite beauty case more than a month ago. Still have'nt received anything. I wrote an E-mail more than two weeks ago. Received no reply. My online order status just show: "processing". Verry worried about my order.

3 April 2014
Unprompted review
Rated 1 out of 5 stars

Emaletas review luggage

I purchased a Samsonite 82cm from Emaletas. They do not answer to e-mails, very difficult to find someone at the phone. On your account on the site there is no trace of your order status. I had to wait for my luggage for one month, received with a different colour, payed an extra for Express shipping 48-72H but received with normal shipping service for Europe (72-168h) after 5 working days.
Well, I opened a claim with PayPal and Emaletas agreed to issue a credit.
I do not reccomend this on-line shop. If I purchase on line, I need assistance and "clear business".

28 August 2013
Unprompted review
Rated 1 out of 5 stars

Bad, bad, bad...

I ordered 3 Samsonite suitcases for € 507 on the e-shop of eMaletas. After their correct order confirmation via email, they claimed that the price on the website was wrong and they wanted to charge me € 252 on top !! Then they confirmed to deliver within 1 week. It sounded perfect; just in time for our holidays. When the goods should have arrived at my home, they haven't even left their warehouse yet. eMaletas needed another week to deliver; meaning too late for my holidays. Conclusion: wrong price on the website, wrong delivery times and a bad customer service.

2 October 2010
Unprompted review
Show reviews in all languages. (34 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look