Elvie Reviews 

Customer service rep was great and extremely helpful

Warm service, quick and efficient help.

Amazing customer service. Prompt answer and solution also during bank days.

Great customer service. The reps solved the issues and made it very simple and stress free.

I had an issue with one of the parts of the breastpump and used the whatsapp app to get it sorted. The customer support was very fast and help me in less than one day. Great support! Thank you, Elvie.

My Elvie Stride breast pump broke after only a few months of use. The faulty part (tubes) made the entire device completely unusable.

The retailer had granted a 24-month warranty for the whole product without any separation between components. The retailer forced me to deal directly with Elvie regarding warranty issues, as Elvie had instructed them to do so. However, Elvie claimed that only the hub has a 24-month warranty and that all other parts are covered for just 90 days, which directly contradicts the warranty granted by the retailer. Initially, Elvie instructed me to purchase the replacement part myself, even though the product was clearly still under warranty according to the sale agreement, which I was made with the retailer. In addition to the fact that I was required to buy a new spare part myself because the 90 days had passed, the problem was that the spare part was not available anywhere, and even Elvie itself could not provide any estimated restock date.

Later, when I started claiming my rights under the consumer protection law, Elvie agreed to replace the part under warranty but again stated it was out of stock with no delivery estimate. Since a breast pump is an essential product for feeding a baby, waiting weeks in uncertainty was not an option. The malfunction caused me health complications (including mastitis), and I was forced to urgently purchase an expensive replacement pump from another manufacturer.

The case only started moving forward after I informed Elvie that I would contact the consumer protection authority and explained the health impact caused by the faulty device. Only then did Elvie agree to send a full replacement device as a “gesture of goodwill.”

The entire process took several weeks, required dozens of emails, and demanded a strong understanding of consumer rights. Despite public responses suggesting smooth customer service, my real experience was the opposite: progress only happened after persistent pressure, legal references, and escalation.

My advice:
– If you already own an Elvie product, know your consumer rights and insist on them firmly
– If you are considering buying this product, seriously reconsider whether you are prepared for a long and stressful warranty process

For a product as critical as a breast pump, reliability, spare part availability, and fast resolution are essential. In this case, they were not met.

***

Response to Elvie / For clarity to other readers:

I ultimately received a full replacement product from Elvie, not because of Elvie’s warranty policy, but because I invoked my statutory consumer rights.

I stated that I consider the product to have a type defect, as an essential component of this expensive device failed after only four months of use. Without a functioning connection kit (tubing), the pump completely loses its intended purpose and becomes unusable. Under consumer protection law in my country, the seller is responsible for providing a replacement or a refund when a defect cannot be resolved within a reasonable time.

It is also important to note that my purchase contract was made with the retailer, who granted a 24-month warranty for the entire product. I do not have a sales contract with Elvie, and therefore Elvie’s internal warranty policy (90 days for certain parts) cannot override the warranty granted by the seller.

The matter only progressed after I explicitly relied on consumer protection law and escalated the issue. This is relevant information for other customers facing similar situations.

***

I also went through the issue with the original seller and the consumer authority, and with the help of a consumer advisor I also received a monetary refund for the product, because the product defect could not be repaired within a reasonable time and the 24-month warranty was still valid.

It took a month to receive a full product refund from Elvie and two months to receive a monetary refund from the original seller, so I really recommend avoiding buying Elvie products. The whole process was very exhausting when dealing with two companies that don't care one bit about corporate responsibility or know (or care) anything about consumer rights.

I initially received the incorrect replacement part despite providing pictures and being verbally clear regarding what my concern was with the pump. Despite this, I did receive the correct replacement part a few days later.

Awful customer service avoid this company.

Super smooth and efficient.
I was missing a piece of the elvie and I just filled in a form giving my address in the description of the issue, and automatically received a confirmation that the piece was being send to my address a couple of days afterwards. No back and forth nor cost on my behalf.

Replacement was so quick. I got new Pump without distruption on my pumping.

Customer service skills were amazing but the system only allowed her to send a replacement charger when I clearly needed a battery or hub replacement so my issue has not been resolved.

I needed support from the Elvie team. Everyone I interacted with was super responsive, helpful, and friendly!

Top service

portable pumps aren't as effective as ones you plug into so my expectation was low. It does okay and is quiet like they say it will be. I pump about 50% as I do with my spectra

Very responsive team. The issues have been reported and the support was excellent. Nevertheless the quality of the Elvie pump seems a bit weak even thought the product is an excellent help for mums. I have changed 2 times the Elvie pump within 6 months. Likely it was under a warranty.

Best ever customer service and product

Elvie did wonderful with customer service and got me a new pump sent very quickly after my original one stopped working a week after I got it!

I have been using Elvie Stride pump well with my baby for a few months when suddenly the pump sucked milk backwards into the tubing one morning and made a funny noise. Contacted Elvie support who advised me that they would send me a new hub as this is under warranty but the washable parts were not and I would need new tubing (single connect kit). I was also incorrectly told that I needed new cups for the pump as they were damaged based on a photo I sent - however on further investigation by myself I have found out they were not damaged and on questioning this with Elvie they confirmed they made a mistake the first time round and they were indeed a different model and not damaged (probably trying to make me purchase even more new parts as a money making scheme).

I have now tried to buy the single connect kit from multiple recommended retailers in the list they have sent me and it is not available at any of these stockists and it is out of stock on the Elvie website. I now have no way of pumping to feed my baby and have been sent a second hub for the pump by Elvie but that is still rendered completely useless as I have no way of attaching the cup and hub together as i cannot find anywhere in the UK with the connect kit in stock. Elvie are unable to provide me with any helpful advice other than to keep checking stock and ring round other retailers. It feels very pointless to have a 2 year warranty on one part of the pump and replace this, if I am still unable to use the pump because no other parts are available for it. I am now going to have to buy a whole new pump in order to feed my baby at a cost to me and her as no doubt the stress and time wasted with only a hand pump has affected my milk supply - the service is shocking for a company that claims to be the best in supporting mums with their feeding journeys.

I also waited to hear from the escalation team regarding the matter who didn’t even open conversation regarding this, they just sent an email which had no additional information and just stated the same solution of signing up to waitlist for the item to come in stock. Again, showing a lack of understanding of the feeding journey and how much problems such as this will affect a mum’s supply.

The whole experience has been totally unsatisfactory and their help with finding a solution for a broken pump. On asking to submit a formal complaint I was told there is no formal complaints contact and that the conversation in WhatsApp is the only method of complaining. Another unsatisfactory service from such a big company.

If you’re wondering whether the Elvie pumps are worth it based on their warranty and customer service, my advice would be no. Go for another pump that is cheaper to start with and that will hopefully help their customers on their feeding journeys rather than offer unhelpful solutions that just cause more anxiety and time wasted.

they gave me clear instructions and quickly got me the pump parts I needed.

I had an issue and it was solved simply, and fast. Very friendly team members. I can recommend the Elvie!!!