www.elslaw.co.uk Reviews 4

I got an appointment within a few days of making my initial enquiry. On visting the ELS office the staff members were warm and welcoming.
My issue was dealth with promptly and professionally; I recieved very good legal advise and concluded my legal issue within a week.

A family friend who engaged ELS Solicitors Ltd in January 2025 to handle an employment tribunal matter. The experience was a catalogue of repeated service failures, procedural mismanagement, and miscommunications that caused confusion, delay, financial stress, and significant anxiety.

Initial Engagement (2 Jan 2025): Despite clear instructions and documentation, the solicitor failed to provide advice on key tribunal deadlines. Core aspects of the unfair dismissal claim were ignored, leaving the client unsure of how to proceed.

January – March 2025 – Mismanaged Strategy & Unclear Guidance: Attempts to clarify legal strategy were met with conditional responses demanding additional payment before providing substantive guidance. The firm issued invoices for administrative tasks and work outside the agreed scope. A procedural strategy charged for was later found to be entirely ineffective by the tribunal.

April 2025 – Complaint Handling: Following the submission of a formal complaint to the Legal Ombudsman, the firm sent over 14 communications demanding payment, some escalating in tone, and requested copies of the complaint before pausing collection. These actions added pressure and stress rather than addressing service failures.

June 2025 – Misleading Court Document: The client received a document presented as a County Court claim, which contained multiple inconsistencies: no valid issue date, no court seal, invalid references, and formatting inconsistent with official court forms. When challenged, the firm did not provide clarification or validation.

Post-Complaint Public and Third-Party Conduct: Online review platforms were contacted to dispute the client’s status as a customer. Public responses referenced the complaint, escalating stress and reputational concern for the client.

Cumulative Impact: Over six months, the client experienced mismanaged legal advice, opaque billing, procedural missteps, conditional engagement, misleading documentation, and public escalation of complaints. The Legal Ombudsman has confirmed jurisdiction and is investigating, but the pattern demonstrates a consistent failure to provide even the most basic competent legal service.

This review reflects the documented experience of a family friend, highlighting repeated service failures, billing issues, procedural errors, misleading documents, and post-complaint conduct, without speculating on intent

I had a great experience with ELS Law for advice on an employment-related issue. My lawyer, Vital, was incredibly professional and handled everything quickly and efficiently. The guidance I received was clear, practical, and really helped me understand my options.

A special thank you to Bhumu, the legal assistant, whose communication was outstanding, always replying super fast with exactly the information I needed. Their prompt support made the whole process much easier and far less stressful.

I highly recommend ELS Law to anyone needing reliable and responsive help with employment law matters.