Elgato Reviews 

191
•
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, most reviewers were somewhat happy with their experience overall. Consumers often appreciate the helpful staff and knowledgeable support agents who assist efficiently with technical issues. Many buyers find the hardware quite useful for streaming setups and appreciate the available customization options. People frequently mention that the devices work great when functioning properly. However, some customers also noted frustrating problems with glitchy software, updates, and unexpected hardware failures. A few reviewers were dissatisfied with slow response times and ongoing difficulties reaching a resolution for damaged items. Some people experienced annoying delays and felt unsupported when trying to resolve warranty issues.

What people talk about most

Product

Consumers find product to be a mixed experience, with many reviewers praising the hardware quality, excellent... See more

Customer service

Reviewers mention ambiguous feedback about customer service, as experiences vary widely between individuals.... See more

User experience

Customers consistently note ambiguous experiences with user experience, ranging from perfect setups and... See more

Response time

Reviewers highlight mixed experiences regarding response time, with some consumers praising fast, prompt... See more

Staff

Users describe positive interactions with staff, frequently expressing great appreciation for the fast,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordered a streamdeck, it's useful for shortcuts and streaming controls but software is glitchy. Some commands take longer to register

Company replied

Rated 3 out of 5 stars

The products the company provides are often defective. I bought a set of mini light (battery powered), and studio lights (cable powered). The whole outlay >1k$. After a year the battery... See more

Company replied

Rated 3 out of 5 stars

I have mixed feelings about this company. They flirt with greatness but ultimately disappoint. Their marketing is stellar, the products are (mostly) sexy as hell, and when they work, they are remarka... See more

Company replied


Company details

  1. Electronics Manufacturer

Written by the company

Elgato is a world-leading provider of audiovisual technology for content creators on all video sharing platforms. Synonymous with quality and performance, Elgato products are either state-of-the-art inventions in their own right, or reimagined technologies designed to revolutionize creative workflows. Software and firmware are frequently updated to keep producers at the cutting edge of their craft. And cross-compatibility delivers a seamless user experience that keeps evolving as the Elgato ecosystem grows. Elgato was founded in 1999. In 2018, Corsair Gaming, Inc., acquired the brand and its employees. Based in Germany and California, Elgato distributes products in over seventy-five countries around the world.


Contact info

2.9

Average

TrustScore 3 out of 5

191 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 24 hours

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2.9

All reviews

(191)

71 reviews in the last 12 months

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Rated 1 out of 5 stars

I'm really not happy.

I'm really not happy.
The products are not available in Hungary. They are shipped to Europe. But our country is left out of it. That’s why I don’t even recommend elgato products to my friends. Correspondence is terribly slow. Their response to my email took many days.

8 June 2020
Unprompted review
Rated 5 out of 5 stars

These products just work!

I've bought both the Elgato Turbo.264 HD and the EyeTV Hybrid (analog, DVB-C/T tuner). It is so easy to get started with and the tv software delivers a better image than my STB. The converter works just as well, and the whole integration with iTunes is just awesome.

I can fast and easily record tv, automatically encode and export to iTunes which then synchronizes with my AppleTV.

The EyeTV App for the iPhone works just as great!

Bottomline is .. These products rock!

24 July 2010
Unprompted review
Show reviews in all languages. (191 reviews)

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