Items arrived promptly and in secure packaging. However was disappointed that the cream is no longer available in a tube as the cream in the box doesn’t fit neatly in the plastic bag to go through sec... See more
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Company details
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We are Elemental Herbology, a natural skincare and body care brand that aims to provide ultimate skin nutrition. We do this by combining the most innovative ingredient technology with natural botanicals to transform your skin and improve your wellbeing.
Contact info
1 Lyric Square, W6 0NB, London, United Kingdom
- headoffice@elementalherbology.com
- www.elementalherbology.com
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Brilliant cream
Wonderful cream wouldn’t use any moisturiser. Even smells good. I have a mature skin and often receive complements about the condition of my skin.
Great product swiftly sent
Great product swiftly sent, maybe packaging could have been scaled down.
Age support facial moisturiser.
What I really wanted was the "age support" cell active rejuvenation facial moisturiser. I had ordered and received it a couple of months ago but could not find it this time. It was the best moisturiser I have ever used in my 64 years. Very sad.
Update......this was the new updated version. The contents are just as excellent but a pity the lovely rose gold colour container is now white.

Reply from Elemental Herbology
Customer service was quick and efficient
Customer service was quick and efficient. Were quick to respond to emails and send out new shipment when original not received.
Easy online order system and I'm really…
Easy online order system and I'm really enjoying the elemental herbology skin care range.
Lovely product and prompt delivery
The products are just amazing
The products are just amazing! The scrub is so good, exfoliates and reduces oil, I love it. A pot lasts me nearly a year so totally worth it.
As always excellent service with…
As always excellent service with products arriving within a few days. Love their products.
Best balm I have come across in many…
Best balm I have come across in many many years. Just wish you could make it in much bigger batches in plastic containers!
Excellent quality products and exceptional customer service
Excellent quality products - and exceptional customer service.
Such beautifully made products, everyone that enters my home comments on the wood/rejuvenate diffuser’s aroma and I have transformed bath times with a different oil depending on how I feel that day - sheer luxury!
I love EH products
I love EH products, have been using them for a while since I had a lovely facial with them, they really suit my sensitive skin and I love the textures and smells. I particularly like Cell Plumping and the Hyaluronic Serum
Brilliant customer service
Cannot fault elemental herbology’s customer service. Nothing was too much trouble at all. I realised I hadn’t ticked the box for free samples so I emailed and I had some in the post and in my hands within days. Looking very much to using the products I have purchased and the freebies.
Great products
Great products, quick delivery. Love the room fragrance, they fill the room with aroma and last such a long time
Brilliant mask
Brilliant mask, amazing free gist and very prompt efficient service, thank you
I have just spoken to Elemental…
I have just spoken to Elemental Herbology and I have just received the best care and kindness regards my order. Thank you you made my day!
love the products and the efficient…
love the products and the efficient service. Excited to try out the free hair shampoo and condition. Thank you
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