electroheads.com Reviews 132

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

SCAM POOR THEY DELETE NEGATIVE REIVEWS Sold a product with fake specifications… On manual has different specs to one on their website, saying that it supported more weight than it actually di... See more

Rated 5 out of 5 stars

Had spent quite a while researching electric folding bikes, going around in circles as there’s so many different brands and price points out there. Luckily I stumbled upon one of the Electroheads vids... See more

Rated 5 out of 5 stars

Ordered an Estarli E28 pro which arrived by DPD within 3 days! Had a few issues to sort out & Dan was extremely helpful & very understanding & got things sorted within a day after delivery. Could not... See more

Company replied

Rated 5 out of 5 stars

I bought an Estarli E28 electric bike from Electroheads last month but on my third run out the chain came off and sheared the derailleur off and broke a spoke. Electroheads immediately informed the fa... See more

Company details

  1. Bicycle Store

Written by the company

"Electroheads is the UK's leading electric bike and electric scooter retailer. We stock over 50 different brands of ebike and escooter, with something to suit everyone. Visits to our London showroom are by appointment only, please message us via Google, or email us at Hello@Electroheads.com to book a test ride."


Contact info

3.8

Great

TrustScore 4 out of 5

132 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Folding E-bike

After initially having a test ride, I recently purchased a bike from Electroheads and have waited to write my review to test out the bike first (Estarli E20 Pro). James and the team went above and beyond to ensure the bike was perfect for me and had any extras I needed. They also kindly fully assembled the bike and gave me a demo making sure I was set to go. I love the bike and I am beyond happy with my purchase. I cannot recommend their services enough and I am looking forward to their new store and the events they have coming up.

25 May 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service bike arrived in the…

Fantastic service bike arrived in the time estimated.
fedex delivery driver great sense of humour a very nice guy.
I purchased the Ado Air 20 from Electroheads due to a friend of mine who's a subscriber that recommended them.
Im very happy with the bike and I highly recommend Electroheads would buy from them again Thankyou.

26 May 2023
Unprompted review
Rated 5 out of 5 stars

Electroheads are the best

After watching many of Eilis's videos and contacting Electroheads via Instagram to ask for advice across a few bikes, I bought two Estrali E20's for my wife & I. Kol was very helpful answering all my questions & we even got invited the the HQ to go and test ride their bikes. Lastly Kol set-up my purchase with Estrali so that I now get an extra level of customer service not that I have needed anything to date. Love the bikes, has really helped me get around my mobility issues.

6 March 2023
Unprompted review
Rated 5 out of 5 stars

Thanks Eilis and the Electroheads team!

After watching Eilis's review and comparison videos of the Estarli e28 I decided to buy it. I had a couple of queries which were answered really quickly, including replies to Instragram DMs from Eilis herself. Estarli were also great, giving me a personal call with a shipping estimate and personal delivery themselves. Definitely recommend Electroheads and Estarli.

4 May 2023
Unprompted review
Rated 5 out of 5 stars

Folding Ebike

Having watched Electroheads on Youtube for a couple of years, I saw the review of the Estarli E20 folding bike & arranged to visit Electroheads at the Leather Market to have a good test ride round the site's lanes. For comparison, I also tried the Forme Buxton E Pro...both bikes come highly recommended. As my proposed rides include canal paths & unmetalled track surfaces I chose the Forme Buxton for its squishier tyres & softer ride. Today, on its arrival [in ready-to-ride state], I sprinted up a local short hill climb of 69m height in 8th gear with max assist! It was so easy, yet exhilarating... This is the first proper bike ride I have had since 1995. Very pleased with my choice. The Electroheads team have been great to deal with.

22 March 2023
Unprompted review
Rated 5 out of 5 stars

We bought Techtron 5000

We bought Techtron 5000 . Great build quality. We are so happy with the purchase. Have been looking for long - this is the best choice you could ever make. :)

6 February 2023
Unprompted review
Rated 5 out of 5 stars

After watching a very good review of…

After watching a very good review of the Estarli e28 electric bike on Electroheads YouTube channel, I decided to go for this bike. And I am not disappointed. Very very quick delivery and all up and running in under 30 mins. Thank you guys.

30 January 2023
Unprompted review
Rated 5 out of 5 stars

Very quick service

I bought an Estarli E28 electric bike from Electroheads last month but on my third run out the chain came off and sheared the derailleur off and broke a spoke. Electroheads immediately informed the factory who shipped off the required parts straight away and found a local cycle shop, Biketyke, to do the repairs. Back on the road in 3 days. Excellent service. Lynz Harston

25 November 2022
Unprompted review
Rated 5 out of 5 stars

Ordered an Estarli E28 pro which…

Ordered an Estarli E28 pro which arrived by DPD within 3 days! Had a few issues to sort out & Dan was extremely helpful & very understanding & got things sorted within a day after delivery. Could not wish for any better service & follow up

17 November 2022
Unprompted review
electroheads.com logo

Reply from electroheads.com

Thanks for your feedback Edward. Glad to have been able to help. Enjoy the bike!

Rated 5 out of 5 stars

Great products. Good communication. Friendly staff.

After following Electroheads on YouTube I bought an electric bike. I thought the reviews were really robust and now I have the product they were bang on.
The team were so helpful and answered all my questions before buying
Will definitely buy from them again... I'm already looking at the scooter for my partner for Christmas.

8 November 2022
Unprompted review
electroheads.com logo

Reply from electroheads.com

Thanks for the feedback. Really glad you’re happy with the bike and it’s good to hear our reviews are spot on!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look