Electric Generators DirectReviews 

Never purchase a Generator from them. I purchase a standby generator from them for around $8K that lasted only 1.5 months. I tried working with them or Briggs for the warranty that is 7 years but only can possibly use it largo metro area. They don't care about their customers or whole is getting screwed. DO NOT PURCHASE FROM THEM. STAY AWAY

I bought a generator from them and had it them return it before it even arrived at my location and they charged me $800 for shipping it back and 25% restocking fee. STAY AWAY FROM THIS COMPANY!!!!

I thought this company was a great to work with. The ordering of a generator was easy and it was shipped quickly. I took their advice and ordered a 14kw generac generator only to find out that I needed a 26kw generator. I returned the generator and I am in the process of replacing it. It’s been HELL trying to return it and no one responds to emails or calls. They have had the generator for 12 days and it’s not checked in. I can’t get anyone to give me an update on a refund. I won’t replace the generator for a larger one with this company. STAY AWAY!!!!

Can’t say it enough best The best place to buy anything they are very fast shipping and very reliable people they answer there calls and definitely help you with whatever you ask they are very good to help out with products I will definitely order from them again we bought a 15000 watt generator can’t say it enough best customer service

Very robust and powerful generator. I run the WenGen dual fuel 7500 on 4- 100-pound propane tanks. By using propane, the engine runs cooler, the spark plug last indefinitely with less emissions. Slightly less power wattage running on propane as compared to gasoline, but in my opinion, propane is much safer. The generator Is relatively quiet for the power output. The outlets are weather protected with rubber boots that cover them.
The simplicity, overall build quality and price point made this the generator for my wife and I. The manual is an easy read and informative. The control panel on the generator informs the owner when oil changes, air filters and other service maintenance is required. No more guess work with this generator, which makes me feel that Westinghouse wants the gen set to last years into the future. Lots of features and function that work well and that are practical. Extremely easy assembly of the wheels and feet. I had the generator out of the box with axles, wheels, feet and battery hook up in 15 minutes.
I looked at every portable generator on the market and this was the one for me, Delivery was within a week after ordering, delivered curbside and used a two-wheeled hand truck to load it in my garage. Pleasant salespeople and customer support.

Ordered and received a Duromax portable generator. Arrived in a good box, but was bent and damaged inside, and with a bad battery. Durmoax won't back it up, and neither will Electric Generators Direct.
All of them are scumbags, plain and simple.
Stay Away.
GO TO "BRICK AND MORTAR" STORES FOR ITEMS LIKE THESE!!

Be careful with this company. They charged me twice, three days apart for the same order for $5,041.36. They came up with some lame excuse that their system sometimes does this. Then after calling them it takes 7-10 for a refund to my credit card account. That is as lame as it gets!

They sent me a damaged pad. I sent it back and tried to cancel the replacement pad and they stil charged me 100.00. I found the pad much cheaper at State Electric that actually had the anchor holes in it.

They dropped it off at the end of the driveway, rather than bringing it up to the house. How did they expect me to move a 455-pound generator???

Shockingly bad.
Placed order, but they just canceled it.
Terrible service.

Still waiting for an order to be delivered that I ordered on October 1st of 2023. They keep telling me I have to wait and there's nothing I can do about it even though it's shipped on October 4th. When I asked for a refund they said they would have to pay restocking fee for something I never received. They used to be good in the past but their customer service is horrible now

I recieved my generator model 100297 in a timely fashion. When I opened the box with a box cutter cutting down the corners all was fine. I tipped generator up to install wheels and stand low and behold the choke selector fell out of the generator, I live in Florida and it is hurricane season and needed this generator really bad. Electric
generator direct must not care, I sent them pictures three days ago of the broken carb and the choke. They so far has not responded. I just want a generatror that works, You better check your customer service as it is broken also Ron

These jokers think it’s acceptable to hire a shipping company who doesn’t deliver on time and then try to charge me a restock and return shipping if I return it. I’m also getting the run around from customer service.

Never again.

Electric Generators Direct has terrible customer service!!! They sent me two of the same items, cold air warmers, and one should have been an oil warmer. They wouldn't send me the right product, when asked to speak to manager, the lady who was speaking with me said the manager went into a meeting. I should have made my purchase locally. Beware, dont do business with these scammers.

Horrible customer service and poor communication. They broke the delivery up into separate shipping. Their shipping information was confusing. Delivered parts without signature to property where no one lives at and supposedly left it "curb side". No one is at the property so don't know if it was actually delivered. The idea of leaving a $6,000 generator on the side of the road at a vacant property does not sound smart to me. I would not deal with them again.

They absolutely screwed me over. The generator I bought was supposed to be delivered 12/8. It was then moved to 12/9. It never showed up, but records showed it was at a carrier facility 20 miles away. It wasn’t delivered the next day. Or the next. Finally I called the morning of 12/12 telling them to please deliver by end of day 12/13 because I was going out of town on 12/14. They said they couldn’t, but would store it for me till I got back in town. The Electric Generators contacted me stating that it was being returned to them and would refund my money, but keep $600 for shipping charges. They claimed I refused the delivery. I highly advise never doing business with them.

Awful! They offer "free shipping" and no where does it say they will leave it 300 FT away from the house at the bottom of a shared driveway. Apparently that's expected. DO NOT BUY from them. I would gladly return it and buy from a reputable place, but they will charge me to ship it back. Now I will need to hire someone to actually deliver it to my house and not block the shared driveway. ABSOLUTELY HORRIBLE customer service. I wish I knew this up front. Never again, scammers!

I have ordered from Leaf Blowers Direct and Electric Generators Direct or just PED. They have always sent me quality products at very competitive pricing. When ordering especially during COVID 19, they clearly stated possible delay in shipping and normally showed being shipped in 5-7 days. I have always, so far received my orders in 2-3 days. I have even used their chat support and they were very helpful in answering all my questions. Even when not knowing answer right off, they always found answers for me. Much better luck than me dealing directly with manufacturers. I don’t understand why they receive such low ratings. PED Thank You! Keep up good work.

Sadly I canceled my order today.
Up until this point you guys have come recommened and been good to work with.
However...
My order was lost weeks ago, and I had to follow up and call R & L to find out where it is, this is all weeks after ordering. After days of not finding it (lost on the dock I am told) you shipped me another generator.

Now today…
The delivery driver showed up (I stayed home from work to meet with the driver) and the unit is CRAZY damaged.

I called customer service, talked with a very nice lady Nicole and after a LONG hold time, she will ship another unit to me, and give me $50 off for “my trouble” (this is after I asked, what they will do as a result of this hassel). Really $50 bucks. Then she stated... BUT… “if another issue happens we will not be able to assist you any longer”. LIKE THIS HAS BEEN MY PROBLEM???

Sadly I canceled my order. How many more hours do you think I can spend on this?
Do you really intend not to do more for your customer that has spent hours and hours trying to find, and be available for this shipment? “$50 for my trouble.”

I am ordering a $7,000 generator, my time is very valuable and most people that can afford this "toy" aren't affected much by $50 bucks.

I even offered to accept the damaged unit and not have you ship it back, and ship me a new one... But I would want a discount.

Others need to know what a hassle this can be and my time is worth "$50 bucks to you guys" cause you can't get me the product I ordered?

Sad.

They are SCAMMERS!!! Don't buy from them. I ordered a generator and was given a tracking number and delivery date and I still haven't received my generator. Reached out to the company, spoke with Diane twice and she kept telling me they're looking into it. Called again (forgot the name of the CSR) and she told me the same thing, Reached out again and told them I need my money back and Israel the CSR said I have to pay a restocking fee. Restocking fee for something I never received?

STAY AWAY FROM THIS COMPANY. THEY ARE SCAMMERS!!!