Electrical Showroom Reviews 

Do your research and look at the feedback by customers for this company, I wish I had in all honesty, I definitely will not be buying from this company again, I suggest in doing so it has its risks. Purchased an item, when it arrived it was the wrong item that was picked. Customer service was appalling, or should I say the lack of. No way of speaking to anybody, 3–5-word responses when they got back to you, 2 weeks later got a refund due to supplier shortages, which suggests it was not in stock in the first place. I understand Covid-19 has been a real struggle for most, however, take a look at this company on Companies House, they are quite a big firm and have no trouble describing how profitable they have been even with the challenges with Covid-19, Electrical Showroom saw a 67% growth with comments like Excellent “best ever” year. It’s likely that the company has not provided enough resources to manage the online sales, and think the staff just can’t cope, maybe this feedback will help provide some extra help, and take the pressure off what I can only imagine to be very stressful with the level of complaints.

Great! Delivered on time and best price around!

Absolutely awful company
Ordered back in december yet still waiting for delivery. All i keep being told is out of stock - no update as to when back in stock!
Worst company i have ever dealt with, no answer to phone calls and emails stopped replying after a couple of times. Bad staff, bad company, bad service -avoid!

Bought two ring cameras, great price and service

Ordered a ring camera, for a great price, cheaper than others. Arrived quickly, brand new. Haven't installed it yet but no issues so far. No issues with the purchase.

I purchased 8 double sockets with built in USB and WIFi extenders on 14/12/20 for £239.92 for a client who had requested them.

When I went to install the sockets in the property, after speaking to technical support, it transpired that I could only use one WiFi extender per property. Having opened 3 of the sockets I contacted electrical showroom within a month of purchase about returning the 5 which were still in undamaged packaging. They refused, stating it was “past their returns period”.
I am now left with £150 worth of equipment that is of no use to me because the company, who can easily re-sell them, will not accept returns.
As an electrician I regularly come across changes of circumstances that require the return of goods and for this company to refuse this within a month of purchase seems like very short sighted business practice. I will not be using this company again.

Will not use not use again

Don’t answer phone take days to reply to emails

Take 7-8 days to process returns due to faulty item.

Item purchased in Oct still faffing about with a replacement item in Jan!

Rather pay 5-10 quid more and have a better service.

Would give minus if I could. CRAP!

Brilliant customer service (special shout out to Chris!) and speedy delivery. Many thanks.

Goods not delivered and not contactable by email or phone . Don't waste your time with this company

I came across these few bad reviews only after I had placed an order for the Ring 3 doorbell. It was only a few days after I’d placed the order but I was rather worried. I tried phoning the company but there was no answer. So I sent an email asking when I might receive my order. I received two replies very quickly, apologising profusely for not being able to answer the phone as there were only three people in the company and they were very understaffed. I was assured that my order would be dispatched that day.
The following day my order arrived. Excellent service, excellent communication. THANK YOU!
They are obviously doing their best under extremely difficult circumstances – give these people a chance!

Order placed early November. Couple of weeks later no notification of dispatch. Called them, didn't even realise that they hadn't dispatched order. Understandable, technical glitches happen.
Order dispatched but missing 7 items, so put on back-order. Next 3 weeks called them once a week to ask when rest of order being dispatched. First two weeks said they were waiting on shipment of parts to arrive. Fair enough. The third week I called they asked what I was missing from the order (not sure why they didn't have this on record) so I told them, they checked and did have it in stock and have now dispatched. Hoping the correct items arrive.

I would leave a 3* review but 3* = average service and the quality of my experience was sub par. If I hadn't have called them on both occasions I don't think either halves of my order would've been dispatched. A shame because when they do pick up the phone they're really nice!

Purchased a ring video doorbell pro from this company on 3rd November. I emailed them on 7th December to say that my electrician had told me I couldn't have a hard wired doorbell, I needed to swap it for a battery powered one.

I emailed electric showroom to organise the swap, thinking that it wouldn't be a problem only to be greeted by a brick wall that was, no returns after 14 days. Apparently the person wouldn't be doing their job if he allowed me to swap it and actually provided some customer service.

I haven't even taken it out of the box and simply want to swap it, not cancel my order. They do not care about customers and certainly have little to no understanding of customer service.

The irony is that people complain that the general public shop on Amazon, well you know what, if I had bought this on Amazon, I'd have absolutely no problems returning it and swapping it for the one I need.

So I'm off to Amazon to buy the one I want and now forced to sell this one on eBay thanks to Electrical Showroom.

I also need some Ring security cameras and the alarm system, so you lost an order for roughly £1000 with your pathetic attitude and service.

AVOID AT ALL COSTS. Zero customer service, ignored emails and messages. All this over a simple socket fitting that is faulty. Happy to take your money but if you need a replacement, repair or refund they hide. Genuine Cowboys.. AVOID AVOID AVOID

I have used the Electrical Showroom twice now as there prices are so good for Ring products (don't know how they do it) and the items have been delivered within 1 week. I cannot fault them and will keep using them.

Sell stuff that’s out of stock, take your money then you have to pester them to find out where it is. They do not answer the phone at all but you can usually get a short response from there. I received a short email from an Alfie who said yeah that’s out of stock was supposed to be last month but we’re still waiting. That was the end of the email. Like what now then, any further info? I’ve had to open a dispute with PayPal.

Don’t use this company if you want decent service.

Don't trust them at all. Will report them to Trading Standards, Office of Fair Trading and my MP. They are a bunch of crooks. Read all the negatives reviews of customers who have been ripped off!

Excellent Service
Good value and very quick delivery. I will always check Electrical Showrooms web page for ant future needs.

Excellent service would use again and again thanks

Arrived on time. Ring stick up camera

Great service, very efficient and last but not least the price was much lower than anywhere else I seen.