Read reviews but admit was skeptical but thought I’d take a chance. Super fast delivery, tasty product and great little extras such as storage tin, mini whisk etc. Only a couple of weeks in but do fee... See more
Company replied
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Elavate's Collagen Blend is the UK's most Concentrated Multi-Collagen product. We pride ourselves in offering premium collagen at a fraction of the cost that market leaders charge. We do this in order to better help the British public know & experience the simply amazing benefits of Collagen Protein. The benefits of our blend go beyond just Clearer Skin, Healthier Hair & Stronger Nails. Our unique formula helps support gut health & natural immunity through Probiotics and Functional Mushrooms. We've gone the extra mile for our customers and created a superblend that delivers more than just collagen.
7 Bell Yard, WC2A 2JR, London, United Kingdom
Replied to 76% of negative reviews
Typically replies within 1 month
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Managed to alter my subscription date as had run out a couple of days earlier than expected. Arrived timely so no gaps in when taking it
Total correspondence at any time. Great tasting product.
The service I have received is excellent and I highly recommend it. A very delicious start to the day.
Fast, friendly and efficient! Well explained and enjoyable to drink!
Fantastic service and product , I’m staying right here with this I’m very impressed
Tasteless powder I put in drinks or yoghurt. My hair nails and skin are so much better and my joints aswell, no more pain from my right knee. Thankyou.
Placed my order and it arrived super quick. I ordered the chocolate powder and I mix it with milk and it's really good. I've only been taking the gummies and having the milk shake for a week, so it's early days, but I'm looking forward to feeling the benefits soon.
Good contact and fast delivery. Have used Elevate for 3 days and looking forward to seeing resukts in 2-3 months time.
The product is great - highly recommend this company!
I needed to cancel for a bit due to lack of funds.
The customer service team were outstanding - really was appreciated, their support was amazing.
Will definitely be signing up again soon.
Thank you !
It was really easy to place the order.
It came with some really helpful extras.
I was sent the wrong flavour mixture but the team were very apologetic and qucik to send out the correct order.
The communications is really good as well as the helpful tips and suggestions.
On 2nd Feb. '26 I bought a 3 month supply of Elavate collagen supplement for £79.50 based on the promise in their advertisement that they would give a refund if I wasn't satisfied. I bought on the understanding that this was a 'one off' purchase as I did not want to subscribe to ongoing supplies and subsequent payments if I was not happy with the results.
The company say that it takes 2-3 months for the effects to become apparent. After 10 weeks I had not noticed any beneficial effects whatsoever and requested a refund 3 times. The request was ignored.
I was informed that my 'subscription' which I had not signed up to, was to be renewed and that a further payment was to be taken from my account.
After going onto their website I was able to cancel my subscription and again requested a refund.
I received an acknowledgement to say that the subscription had been cancelled however there was no mention of a refund.
Catch 22 - There's a problem getting a refund after the time they say it takes to see results. What are customers meant to do? Does this constitute a scam?
What do you think? I know what I think.

Reply from Elavate
After weeks of watching and researching i decided to order , ordering was super easy and delivery was fast. I ordered the chocolate on subscription and I have to say it tastes amazing, no grittiness either . Very happy 😊
Great customer service .
Just started on my elavate journey enjoying it first thing in the morning in my coffee.
Only 3 weeks in and my skin feels better already looking forward to seeing the results in 3 months time .
It was my first order of Elevate. I was really pleased to receive a few extra gifts alongside my order. I've been using the powder every day since. I'm looking forward to see what difference it makes to particularly the growth of my hair and bloating stomach. I already feel that I don't feel so bloated already. I am post menopause and definitely feel I need a boost. This was the ideal product
I was a bit sceptical at first as didn’t fully understand the ordering with it being a subscription so I came off the site a few times as wasn’t sure
But I was desperate for the collagen and it had good reviews so I went ahead and took 3mths rolling subscription . I also received a few freebies what has came in very handy with the frother especially. I chose the chocolate flavour what is very delicious and sweet tasting. The ordering was straightforward and the delivery only took 2 days I am on day 13 now haven’t felt any diference yet but early days. So hopefully after my 3months I should start to feel a difference. 🤞
Alex was very helpful since I am new to Elevate.She really values her customers (new and old)
After a few hiccups with payment, the Elevate powder arrived quickly. It took a little while to get used to the sweetness of the powder.
Having said that it has really worked for me. I have had a bad back since last summer making it painful to stand for long and to drive within a couple of weeks I realised I had done a three hour trip without any discomfort. I suffer from psoriasis and my nails have always been fragile and would split but since taking Elevate they are much stronger. I would recommend giving it a try.
Wonderful product. I’m in the perimenopause and was looking for the best collagen supplement and I’m glad that I discovered Elavate. I’ve been only taking it for a week, I know it’s still early, but my nails are already stronger! I will stick to it and see the results!!
Elavate is amazing, the order process is easy, delivery quick and products great
Totally recommended
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