Elan Vacations Reviews 

Elan Vacations did a fantastic job!!! Everything was wonderful. I will definitely book with y’all next year. What a great experience

Do NOT rent from this company. I’ve never given a bad review, but we’ve experienced the poorest customer service and the most rude employees in 40+ years vacationing in the Outer Banks.

Take pictures before you leave! Elan charged us $275 for "extra cleaning" essentially claiming we had a "frat party" in our house - which is laughable, as we are all middle age with several kids each. They also charged my card without authorization. We ended up having to report them to BBB. We'd used them in the past with no issues, however this blew my expectations out of the water. Go with a more reputable company such as Twiddy or others in OBX.

Elan was quick to respond to most issues but our house had ac issues, fridgerator issues, ants and after rain very poor drainage under the house causing the family to have to walk through sludge every time we went in or out of the house.

We initially booked our vacation with another company. We had heavy rains during our vacation and that company had to find us a new place to stay. Elan Vacations had a house available and went above and beyond to get the house ready in under 2 hours so we could move. They saved our vacation !

Elan was problem free. Contract, picking up and dropping off keys was very smooth and fast. Staff friendly and helpful. We had some towel sets missing and Elan immediately took care of it - very solid service on a peak week. We stayed at Blue Heron. Sweet beach house with beach being the operative word. House is a B- or B+ depending on your priorities. Location is a solid A. Very close to beach access and convenient to Duck park, restaurants and shops. List of amenities an 'A', general condition: 'B' or 'B-', cleanliness B+ / A. Older home of 'builder' grade (molded tub showers, vinyl flooring, etc.) and a good bit of wear and tear on furnishing, amenities and finishes but still very comfortable. A/C, washer / dryer and systems all solid. Looked like a 50 ga. water heater which seems small for 3 baths and 10 person house, but we had a smaller group so no problem at all for us. Kitchen a bit dated (formica counters, older cookware, Mr. Coffee, charcoal grills, older electric stove, etc.) not gourmet but serviceable. Beds comfortable but again, cheap plastic outdoor chairs in secondary bedrooms - nothing fancy here but still - its a beach house..... Pool and hot tub also nice but slightly in need of furnishing upgrade - pool furniture all inexpensive plastic chairs several cracked, etc. but again the pool and hot tub were clean , well serviced and enjoyable. Beach chairs and bikes are in poor condition - bring your own. Basketball hoop also a bit worn - cracked backboard. House has stair lifts - we didn't use, but nice if you have elderly guest and can use ? House is a good value balance between location, amenities, and condition - slightly worn, but quite comfortable and with a pool, hot tub and very close beach and town access - hard to beat for the price, unless you are seeking more luxury furnishing and finishes of a more modern nature.

First time renting with Elan and our third year coming to Obx from MD. Our stay in Dream of Jeanne was fantastic, our home was ready right on time and no issues throughout our stay. Dream of Jeanne has so much fun stuff to do as well as being located right across the street from beach access. Our fav part was the gorgeous views from the crows nest!! Will def use Elan again and would recommend Dream of Jeanne highly!

We shared Margarita Girl with another family for a total of 13 of us!! 8 of the 13 are kids ranging in age 16 years to 5 years and they never lacked for something to do- the pool table, swimming pool, awesome location to the beach access, games etc. We had a FANTASTIC vacation and the house had plenty of room for all of us as a group and to spread out. My only suggestion is to upgrade the bed in the 1st floor room ( very firm) and the toilet in the 1st floor bathroom. It needed plunged with every flush & ran unless the handle was jiggled. We had an overflow issue and Elan made sure to get someone out ASAP to clean up and address the issue. We would definitely use Elan again and even return to Margarita Girl for future vacation!!

We had a wonderful vacation. This was our fourth year in the same house and we absolutely love it. Elan does a good job!

Our family arrived early around 6 on a Saturday morning, we parked in Elan's parking lot and waited for the office to open at 10:00 even though the doors say 9:30 the registration was not until 10:00. We were told that our house was emptied the previous week and we may be able to get into the house early. My family and I passed by the house around 12 and it looked empty so I called the office and was told the house was not cleared yet. As we drove out of the driveway we received a call to go in all was cleared. Upon entering we noticed that nothing was done in the home. I immediately called Elan Vacations and was told to leave the house and they will call us once the cleaning staff was done. About three hours later we were called and told to enter the home. We looked around and everything was up to our satisfaction and expectations. Elan explained that there was a miscommunication with the cleaning staff. I called a day later to have the pool checked and get a working vacuum. Elan sent the pool man and dropped off a vacuum within hours. I would highly recommend this agency. Even though things can go wrong, Elan Vacations seemed to make all go right. We had the best time all 15 of us............

Elan Vacations is a fantastic company to work with and our family will defiantly use them going forward!

Our vacation was fantastic at Sandy Pause in Corolla . House was very clean and the new deck around the pool was a great treat. 2 small items we noticed was the front door lock still didn't latch properly and the duct grates were very dusty other than these 2 items everything was great We have already booked our vacation for next year

Elan was great to work with. Answered all of my questions before booking. Were very accommodating while I was at the rental.

Elan is my first choice for renting a vacation home in OBX. They are nice and respond quickly to emails if you have questions. I rented Clear View in Whalehead and was very happy. The home was as pictured and all systems worked perfectly. The only problem was having only 4 hangars in an 8 BR home. I have rented from Elan in the past and never had any problems. I like the cookout they provide and the fact that they give you keys and will let you know by phone if you can enter the home if it is ready before 4PM,unlike other companies that have the key code and lock you out until 4PM or later even if the home is ready. Keep up the good work Elan!!!

Elan vacations was great to deal with from beginning to end. At all times I felt we were dealing with professional yet responsive individuals. Everything about the rental was accurate and the house was in wonderful condition, exceeding our expectations. I would definitely feel comfortable recommending Elan vacations to friends and family.

Our first time staying in the Outer Banks was fantastic! Loved the area we were in as well as the lovely home. Elan was on top of everything. It was very clean and well taken care of. Would return again for certain!

We rented from Elan Vacations when we first began visiting the outer banks 15 years ago. We have tried other companies, but after returning to Elan this year and experiencing the changes they have made to the company over the years, and receiving top customer service with the renter in mind, I can honestly say that they are the best agency to work with in the Outer Banks. We will definitely continue to work with them in the future.

Very easy to work with and accommodating. Everything explained. Our Cottage was great!.

Elan Vacations made it so easy to rent our vacation home in the Outer Banks. Check in and check out process was so simple. When we got to the house, it was a little dirty and the pool had sand in it. Elan Vacations was notified, and the cleaning service came that same day to clean the entire house, and the pool was vacuumed the next morning. We were more than happy with the quick response to these issues. I would definitely use Elan Vacations again!