Elandcables Reviews 1

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more


Contact info

3.2

Average

TrustScore 3 out of 5

1 review

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Integrity issues , poor customer service and

For any one reading this , firstly I am not the type of person to go onto sites and write a review however I felt an upmost need to share this with other genuine members of the public,
I was hit by a lorry whilst driving on 8th December 2022 , the lorry belonged to eland cables this causing thousands of pounds to my personal vehicle. I work hard to pay for my private insurance. The collision was not my fault as the artic pulled into me a at junction scrapping all of the offside of my car . I was not to blame. On resolution of this collision which was quite simple unfortunately eland cables do not avocation their drivers to admit liability even when they are in the wrong, they also advise their drivers not to pick up the phone to repairs or insurance companies who are trying to resolve the investigation. I phoned eland cables direct as I was understandably upset however I was greeted by a dismissive manager who actively admitted that they would not advise their drivers to admit liability as it effects their premiums. I am utterly disappointed and disheartened that a simple instruction and admission of liability would mean my car could could of been fixed promptly however I am now having to use my own insurance as if ‘eland cables had no business insurance at all’.!
Anyone wanting to use this company I would think twice , if their credibility is anything to go by they aren’t an upstanding business, they are also using lorry drivers who are not of a good standard. This would make me question their standards of employment, level of drivers driving capability and integrity . Let’s hope they don’t cause someone some real injury to others in the future as luckily I came away with just damage to my car not my life.

8 December 2022
Unprompted review
Elandcables logo

Reply from Elandcables

We totally understand the distress road traffic accident can cause everyone involved and we share your desire for a prompt resolution. We hope you will also understand that commercial fleet operators have standard procedures to follow in order to comply with covenants contained in insurance policies and with various regulations including GDPR which would have made it unlawful for us to comply with your request to disclose the driver’s personal information. At the time of writing, we understand that the matter has been resolved.

Eland Cables’ fleet is FORS Silver accredited, all vehicles are fitted with CCTV and our drivers are trained to the highest industry standard and each hold a Certificate of Professional Competency.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look