EL AL Global Reviews 205

Absolutely disgraceful customer support. They don’t answer on their US number an on their WhatsApp (which works only Israeli hours) they reply after 2h, and if you are not there to reply, they close the for “lack of activity”😂😂😂😂😂

Worst experience , during emergency and flight cancellation, they don't have a call center available, they responding sometimes via WhatsApp after around 24h to your massage.
Expensive tickets comparing to other flights companies.
In case of cancelation they disappear for a refund + their voucher is only for 30 days unlike other flights companies that provide you with a voucher valid for 12-18 months.

I won't fly with them again !

Awful scam company. Everything is ridiculously expensive, yet the experience and customer support is worse than a low-cost budget airline.

They claim that they have multiple ways for you to get through to them, but their phone system automatically hangs up on you, their WhatsApp, which they force you to use is never available. They always either send you a new agent or automatically close the chat on you. they canceled my flight without asking me. a total disaster. I would absolutely not recommend flying them.

This feels like a trap, not a service.

El Al gives you a voucher with an expiration date.
You use it ON TIME, exactly as required, and book a flight.

Then the airline cancels the flight.

And suddenly — your money is locked again under new conditions.

In my case:
• I was first offered a “solution” of a 1-day extension
• after pushing, it became a 1-month extension
• during a war, when travel planning is clearly not realistic

And the options I was given:
• use it immediately
• lose my money
• or PAY EXTRA to extend the validity of my own funds

Let’s be clear:
I followed all the rules.
The airline cancelled the flight.

And I’m the one who loses.

This is not customer service.
This is not flexibility.

This is a system where the company keeps your money and makes it extremely difficult to use — and then offers to sell you a way out.

Even more concerning — El Al publicly states that customers are entitled to a refund or a voucher for future use.

In reality, the voucher is issued under conditions that make it practically unusable.

A voucher that cannot realistically be used is NOT a valid alternative to a refund.

This experience feels misleading, unfair, and deeply disappointing.

Be very careful when accepting vouchers — you may not actually be able to use them.

Worst customer service I’ve ever experienced very disappointing

even in a war you sorted us put us on a new fkight with no hassle

!!!!הכי בבית בעולם????? הכי גרוע בעולם

never again with elal customer service is drekk think twice before you book with elal

Because of the war, we ended up stuck in Bucharest for two weeks with two children, our whole family, and our parents, who are disabled. They have prescriptions for their medication, but the medicine has run out. We still cannot fly out — our flight keeps getting postponed: first by one week, then two, then three.
We didn’t know how we would manage — how to pay for everything or where to get the medication. We were given no guarantees and no support. What is most frustrating is that other Israeli airlines are flying from Bucharest, but El Al is not taking its own passengers.
I don’t know what the problem was, but we are very disappointed.

I am an EL AL passenger stuck in Israel during the March 2026 Iran conflict because the airport in Tel Aviv has been closed, and we are waiting for it to reopen on 9 March. Meanwhile, I have a flight reservation for a few days from then, 12 March, and I've been unable to determine if my flight will be cancelled. The website is totally down with no response, messages, or anything. They have been least, when needed most.

I'm simply trying to book a flight. El Al website is horrible. Nothing works. So, I tried calling them. You push buttons, nothing connects. This company is going under. All I keep hearing is leave us alone, we don't want your business.

I have traveled with this airline many times because they offer guaranteed flights to and from Israel. That’s the only reason I kept using them, but my last experience was one of the worst.

Overall, the service is poor, the food is bad, and they have very strict rules for passengers before boarding (even for Israelis themselves). They have even broken items I purchased on other trips during security checks.

On my last trip to Barcelona, I couldn't take my return flight due to a medical emergency that required me to stay in the country. I changed the flight date and upgraded my fare to FLEX, as I was told I could cancel for free next time.

Due to my situation, I needed to change the date again, but they told me I had to pay for the change as if I didn't have the FLEX plan, and they refused to let me cancel the trip.

In conclusion: If you can avoid it, do so. The tickets are expensive compared to other airlines that offer ten times better service.

Bad company I paid alot of money and waiting so much for boarding

After paying a premium on top of the ticket price, I am now being informed that I cannot get credit for my return flight because it only applies to the outbound ticket?!

Then I am told that an itemised receipt won't list the price per leg of the journey as it's a round trip journey.

I then asked if anything could be done, and I was told no. I asked them if then I should proceed by raising a chargeback and was told that this was illegal, effectively accusing me of fraud?!

I repeatedly asked for clarification but customer support ran out of patience and closed my case. I don't know how much to raise the chargeback for so I guess I will have to raise it for the full amount.

Very bad for the last years .
No agency in town .
A customer service on Watsap by an inappropriate bot who never answers to the precise questions.
Bugs on the website which forbid to buy tickets ( in my experience a business class ticket …)
And at last but not least , if you try to call by phone you will be waiting for a very long time , sometimes more than half an hour …. Desperate…No pilot 🧑‍✈️in the cockpit 🛩️… Dangerous. I moved to an other company.

My grandparents flight from Chisinau airport to Tel Aviv. They are people with disabilities. A huge thank you to the girl who saw us and helped us all. She let us skip the check-in line. But then the flight was canceled, because plane was broken. The company were given a hotel and my grandparents had rest. The next day they flew out. They were given an assistant who drove them straight to the plane. Upon arrival, they were also met. I was pleasantly surprised, because after FlyOne, I was disappointed in the service. A huge thank you to the girl from Chisinau Airport. El Al Sandor

El Al ask Air France to be in charge of my flyth but forget to give me all the information to be able to make the check-in on Air France website. Conclusion : I could not take my plane this morning as I went to el-al desk thinking i m flying with them and lost all the time to be able to résister on time finaly with qu'il France. Booking.com (I book my flyth with them) or El Al send to each other to say it is the false of the other.... and I stay at Paris with no refond and obligation to pay for another ticket. Client service 0!!

I booked a flexible ticket that cost significantly more than the regular one, specifically so I could change my flight easily if needed. However, when I tried to change my flight through the app, it kept showing an error message telling me to contact customer service.
Unfortunately, customer service was on holiday for two days, so I couldn’t reach anyone during that time. Now that I finally managed to contact them, the flight price has increased, and they are asking me to pay the new, higher fare even though the delay was due to their system not working and their unavailability.
On top of that, they are forcing me to pay for both flights, even though I only want to change one. This is extremely disappointing, especially after paying extra for a “flexible” ticket.

I am writing to file a formal complaint regarding the unprofessional conduct and incorrect enforcement of baggage policy by a check-in agent named Leah at the TLV (Tel Aviv) Airport check-in counter.

The incident occurred on Thursday, September 25, for Flight LY 223 from Tel Aviv (TLV) to Nice (NCE). My confirmation number is 4KXREU.

Details of the Incident:

Incorrect Policy Enforcement: Agent Leah insisted that the combined weight of my main cabin bag (8 kg allowance) and my personal item must not exceed 8 kg. This is contrary to El Al’s standard cabin baggage policy, which allocates 8 kg for the cabin bag and allows a personal item separately.
Unfair Treatment and Pressure: I was treated poorly and put under immediate duress, being threatened with a $$$100 fee if the combined weight exceeded the agent’s incorrect limit.
Forced Public Repacking: Due to this incorrect instruction and the time pressure, I was forced to repack my belongings publicly and had to discard several personal items to meet the arbitrary weight demand.
Lack of Feedback Mechanism: When I specifically asked Agent Leah for a way to leave feedback regarding her conduct, she dismissively offered me the same small notepad she was using and asked me to write the feedback on it and hand it back to her. This clearly demonstrated a failure to provide a proper, confidential channel for customer feedback.
This entire experience was highly stressful, resulted in unfair financial pressure, and was based on the agent's misunderstanding of company policy. I expect El Al to review the training and conduct of Agent Leah immediately.

I request a formal apology for the distress and unfair treatment, and compensation for the experience and the items I was forced to discard.

Thank you for your time and attention to this serious matter.