East Kilbride Credit Union Reviews 

254
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Had reason to visit EKCU Privileged to have Gary sort out my concerns So patient and respectful and explained everything in detail .Great to have someone who understands that we are not all tech savy... See more

Company replied

Rated 5 out of 5 stars

The EastKilbride credit union is the best thing I've ever done, every week just something put away into your shares soon add up. The staff are so helpful and knowledgeable, all the staff at the cr... See more

Company replied

Rated 5 out of 5 stars

I’ve Been with and trusted Credit Union and it’s staff in Eastkilbride for quite a few years now Nothing a bother to staff, always quick to respond to any and all queries. support needed to naviga... See more

Company replied

Rated 5 out of 5 stars

You couldn't find a more helpful financial institution to look after your money and to give you guidance. There's always someone at the end of the telephone if the branch is not open (as in during the... See more

Company replied

Company details

  1. Credit Union

Information provided by various external sources

East Kilbride Credit Union provide easy access to a wide range of savings accounts and loans. Start saving and borrowing today!


Contact info

4.9

Excellent

TrustScore 5 out of 5

254 reviews

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No recent history of asking for reviews

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4.9

All reviews

(254)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had reason to visit EKCU Privileged to…

Had reason to visit EKCU Privileged to have Gary sort out my concerns So patient and respectful and explained everything in detail .Great to have someone who understands that we are not all tech savy.He is a treasure .Lovely man.

18 June 2026
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Margaret, thank you for your lovely feedback, we will pass it onto Gary when he is next in the office :)

Rated 5 out of 5 stars

Excellent service always

EKCU are an excellent Credit Union whether it is for saving and adding to your shares, or for applying for a loan against your shares. The staff are fantastic, very helpful and extremely knowledgeable

2 December 2025
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Thank you so much for your kind words, the team will be over the moon to read your review. Team EKCU

Rated 5 out of 5 stars

The EastKilbride credit union is the…

The EastKilbride credit union is the best thing I've ever done, every week just something put away into your shares soon add up.
The staff are so helpful and knowledgeable, all the staff at the credit union are fantastic and so friendly.
Any questions you have are always answered super fast.
I have no hesitation in recommending the credit union whatsoever.

7 November 2025
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Thank you for such a wonderful review, East Kilbride Credit Union is the best kept secret in EK we think!

Rated 5 out of 5 stars

East Kilbride Credit Union Staff are…

East Kilbride Credit Union Staff are very professional, I needed a loan and had no where else to turn to I had an unfortunate event happen with my car the loan was assessed and paperwork sent professional with Digital Signature available the money was in my account soon after I am proud to be a member of such a wonderful Credit Union thank you all so much

17 October 2025
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Aaron, so glad we could help - and thank you for the lovely feedback.

Rated 5 out of 5 stars

Congratulations

Congratulations on receiving your award. I'm not surprised, anytime I have had to contact you either by phone or in person I have been given the right advice or my concerns have been resolved.
I understand that some staff members are volunteers and I am so grateful for all you do.

8 August 2025
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Thank you so much for your kind words and for supporting EKCU :-)

Rated 5 out of 5 stars

Great and easy saving!s easy.

I can recomend ekcu. to deal with. All staff are very kind and cant do enough for you.They will tell you all the latest savings schemes and keeps you up to date.

8 August 2025
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Margaret, we're glad to be able to help. Thank you for the kind feedback.

Rated 5 out of 5 stars

Staff are always friendly and…

Staff are always friendly and knowledgeable. Easy to deal with at all times. A new customer app was brought in that was not user friendly. EKCU listened to feedback and are now bringing out a better app to help with this. Definitely recommend 100%

8 August 2025
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Lindsay, thanks for the kind feedback and your continued support. :)

Rated 5 out of 5 stars

Loan repayment.

Loan repayment.
Repaying amount to loan and other questions was extremely easy, the staff are always most helpful and knowledgeable. It's the best place to do business with.

19 June 2025
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Ian, thank you for your lovely review - we look forward to seeing you in the office again soon.

Rated 5 out of 5 stars

The ladies who work at credit union are…

The ladies who work at credit union are always very helpful and always help and guide when asked too. I love the credit union. I've been a member for few years now. Nd thankyou.

16 June 2025
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Thank you Mary for this lovely review :-)

Rated 5 out of 5 stars

great customer service

Staff are always helpful and on my visit today was assisted by Gary who was super helpful and polite .
A credit to the business .

24 April 2025
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Hi Lorraine, thank you for this lovely feedback, I will pass it to Gary.

Rated 5 out of 5 stars

Service

Always very pleasant and helpful staff when I go into my credit union after I've done what I had to do they always ask if there is anything else they can help with first class service every time

24 October 2024
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Hi, thank you for such a lovely review :-) The team are always here to help! Kind regards, Louise at EKCU

Rated 5 out of 5 stars

Warm and professional- community banking at its best

EK Credit Union combine warmth and professionalism and provide a fab alternative to the multi national corporate banking world.
Kind curious staff, efficient safe saving and lending.
Great community bank to be a part of!

29 February 2024
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Thank you Maggie for such kind words! Kind regards, Louise at EKCU

Rated 5 out of 5 stars

I have had fantastic experience I lost…

I have had fantastic experience I lost my husband suddenly my dad in pallative care I was struggling with paying back a loan my mum very I’ll too responded exceptionally well in helping me I’d thoroughly recommend

27 July 2023
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Hi Elaine, thank you for your kind words, I am so sorry you have been going through such a tough time recently, we are always here to help. Kind regards, Louise at EKCU

Rated 5 out of 5 stars

Straight forward and easy

Straight forward and easy to make deposits and withdrawals on the app . Staff lovely to deal with if using an app is not for you . Would highly recommend.

18 August 2023
Unprompted review
East Kilbride Credit Union logo

Reply from East Kilbride Credit Union

Hi Anne, thank you for your lovely review :-)

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