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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the website's ability to filter out potential scammers and the thoroughness of the profile questionnaires, which helps in finding compatible matches. People also find the site easy to navigate and appreciate the variety of questions asked, believing they contribute to making positive connections. However, some people were dissatisfied with the subscription and pricing, finding it too expensive and noting that the inability to see pictures or message without a premium subscription was a significant drawback. There were also complaints about issues with the payment process, including difficulties subscribing and unexpected charges after cancellation.

What people talk about most

Website

People report ambiguous experiences with the website. While some customers appreciate its efforts to block... See more

User experience

Reviewers highlight ambiguous aspects of user experience. While some customers appreciate the thorough... See more

Subscription

Users describe negative interactions with subscription. Many reviewers express frustration with unexpected... See more

Price

Customers express widespread dissatisfaction with pricing, frequently citing unexpected charges and high... See more

Payment

Consumers express significant dissatisfaction with the payment process. Many reviewers report issues with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I like that you are monitoring the website coz so far, you have already blocked 4 of the men who showed interest and communicated with me because of possible scamming activities. I am hoping to get m... See more

Rated 3 out of 5 stars

So far this new experience is ok. But other sites you do not need to be premium to see pics and message (if a member messages first)

Rated 3 out of 5 stars

eHarmony needs to open up more matches for us to see. Very minimal choices when there are many subscribed members. One plus, more quality choices than other dating sites.

Rated 3 out of 5 stars

I think having to pay the high price to be able to read the message is high. When you are a widow you want to meet a nice gentleman but don’t want to pay all that money plus the person who sends you... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Los Angeles-based eharmony (www.eharmony.com) launched in the United States in 2000 with its patented Compatibility Matching System® which allows eharmony members to be matched with compatible persons with whom they are likely to enjoy a long-term relationship. Customer Care Information: help-singles.eharmony.com


Contact info

3.0

Average

TrustScore 3 out of 5

4K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

They run an awful service

They run an awful service. I didn't realise the contract was 12 months, despite seeing the 14-day trial. I cancelled within the hours, and they still charged me £65, which I feel is sickening. I can only hope it pleases your shareholders.
In the short time I spent on the app, I did not see a single person who might be remotely suitable.
I would say the app is a scam.

26 March 2026
Unprompted review
Rated 1 out of 5 stars

Bunch of crooks!

Wouldn't have given any stars if I had a choice. You can't communicate with anyone unless you pay. Then it's automatic renewal which you are not made aware of on signing up!
I paid around £70 initially, cancelled my membership after a couple of months due to lack of local members now they have taken over £200 renewal fee!!!
Don't go anywhere near these thieves. 😡Stick to the free dating apps which basically do the same rhing

27 March 2026
Unprompted review
Rated 3 out of 5 stars

Paying to able to read messages

I think having to pay the high price to be able to read the message is high. When you are a widow you want to meet a nice gentleman but don’t want to pay all that money plus the person who sends you a message never knows that you would respond to his message if free. Plus some of my messages tell I have info that can not be used.

26 March 2026
Unprompted review
Rated 1 out of 5 stars

Good idea-bad execution

Good idea, horrible execution.

Filled out the whole questionnaire just to get to the profile information where I wasn't even able to choose my country.

Why waste potential customers' time if you could've made sure that you let me know first, that I can't use your service?

25 March 2026
Unprompted review
Rated 5 out of 5 stars

how it is, or at least for me.

I've found a few connections with people that seem nice. most people just pass by as if I'm a seat filler or something, so finding a few or even the one that will stop and say hi is a bonus.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

I got an obligatory "like" from a fake…

I got an obligatory "like" from a fake profile once a week until my subscription ran out, then all of a sudden I get all kinds of attention in an effort by the site to get me to resubscribe. No wonder the app is rated so low in the store 🙄

24 March 2026
Unprompted review
Rated 4 out of 5 stars

High Quality of Suggested Matches

I like the high quality of suggested matches. They're a lot more interested and sincere in seeking a long term committed relationship, which is what I'm hoping to find. I do wish there was more of a selection; I see mostly the same faces each time. I'd love it if you perhaps reordered the photos in Discovery each time, in order of some different parameters, rather than me needing to change the criteria of the search.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Don't wast your 5 messages!!!

The only issue that I have with the service has been the 5-message rule. I have not Dated since High School, some 50++ years ago, At that time I was very shy.
I still am. There is a lady some 20+- miles from me that her profile Hit every mark that I was looking for. It was one of my first attempts at contacting anyone. I simple froze when I first responded. Not entering anything - that was the first attempt. the next 4 were partial sentences. That was the 5. FIVE months later she and I are both still looking.
Not being able to send her and intelligent message

24 March 2026
Unprompted review
Rated 2 out of 5 stars

Trash

This site is the same as free sites. Please don't waste your time nor money. Eharmony traps you into costly payment plans, collects their money upfront then you're left with a poor user experience. I should have known better when they only offered long-term packages, 6months, 1 year and 2 year. I understand it may take time to find a quality match but it's exhausting swiping left and right and reading profiles from men who live 100s of miles away because there aren't enough members in your area, men seeking green card marriages or men not seeking long-term relationships! These are not quality matches. Half the guys don't pay for the site, so they can't communicate with you. It seems they can only send ice breakers which are would you rather photos. Terrible!

21 March 2026
Unprompted review

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