eHarmony Reviews 3,896

⭐☆☆☆☆ Extremely Disappointing Experience — Not Worth the Money

I honestly regret signing up for eHarmony. The app is very expensive, and unfortunately, the experience has not matched the price at all.

After paying for a subscription, I quickly realized that no one ever contacts me, conversations rarely happen, and the matches provided feel extremely limited. The platform claims to use advanced compatibility matching, but most of the profiles shown to me are people I don’t feel physically attracted to or compatible with at all.

What makes the situation worse is that you’re locked into the subscription. Even when you realize the service isn’t working for you, canceling doesn’t provide a refund, which feels unfair considering the lack of results.

For an app that markets itself as a premium dating experience, I expected better quality matches, more engagement, and flexibility for users who are unhappy with the service.

Unfortunately, this has been a frustrating and costly experience, and I would not recommend it to others.

Full of scam artists!

Complete waste of time.

20 scam matches to one legitimate match.

I enjoy that eharmony has a complex matching algorithm; I want to find someone I am in love with that has a large amount of algorithm content; my parent got a divorce and it tore me in half--I don't want that (and wish they would still get back together).

The complete process

I've made a number of connections on Eharmony, met a few women for a date, got a serious gf too. the matching number doesn't lie if the match is above 110!

This dating site is a joke they have women that are phony that try to take you out the platform that's where they start manipulating you to try to take your money and eHarmony so you could cancel your prescription anytime that's a lie you have to pay the full prescription all they do is take your money don't waste your time on this site you will not find the love of your life you will find your pocketbook empty

Many varied profiles. I appreciated the amount of detail in the profiles.

The experience at eHarmony has been mostly good, but not great. I have made a number of opposite sex friends, but definitely I have NOT met the love of my life. Getting to the point of actually meeting someone takes a lot of time and patience, and the pool of older singles appears to be very shallow.

Have to say what a waste of money, there are no matches in my area Yorkshire
Total waste of money and time.

Be warned about this site. This site is run by nothing but liars and scammers. When i signed up for Eharmony they promoted a great account membership of 10 dollars to be paid monthly. I was stupid enough to fall for it and paid for it and immediataly i realized they had lied. Instead they charged me for a 12 month membership with 34 dollar payments monthly and they immediataly charged me 34 dollars. Once i realized this i immediataly tried to cancel the membership and get a refund and they kept refusing to do either and they only just today decided to finally refund me and cancel the scam membership because i threatened legal action. This is the worst dating site around. You can't even view other profiles without a membership and they lie to you about the membership you're paying for to trick you and scam you out of hundreds of dollars. DO NOT JOIN

I signed up for eHarmony on February 14, 2026 and was charged $504.85 for a 12-month Premium Plus subscription. I believed I was selecting a short-term plan, but the checkout resulted in a full 12-month charge.

I contacted customer service immediately to request cancellation and a refund. Compounding the issue, I was unable to access my account due to a Two-Factor Authentication (2FA) login failure. eHarmony provided a workaround code, but it did not work, leaving the paid service completely unusable.

Despite explaining that I could not log in or use the service at all, my refund request was denied multiple times, with the company citing its cancellation policy. The matter was only resolved after I filed a complaint with the Better Business Bureau, at which point eHarmony processed a refund and returned the account to Basic status.

While I appreciate that the refund was ultimately issued, the experience was frustrating. I would advise potential customers to review subscription terms very carefully before completing checkout and to be aware that refund requests may require escalation.

These low life bottom feeders have been blatantly ripping off innocent people for so so long its disgusting?? These greedy bastards have completely ruined the simplicity of dating sites just to get their greedy ,grubby paws on our money??? We don't need advice from you scumbags, we're adults and you have a lot to answer for!!!! To me this is now personal and im coming after you conniving greedy, incompetent bastards. Sleep tight

It is very easy to navigate through.

Very biased about different personality types,
Very buggy app and onboarding.
Extremely wrong conclusions of the quiz and my phychologist friend agrees...

I was curious to see if online dating really works, so far it is going okay and this is my first doing the online dating, I have viewed some pictures of some gentlemen that it.

I wish I had looked at the reviews here first! I had done general search engine searches. I was able to download the app, register and pay. I paid £95 for a year's subscription. I had a service for a few days. Then the app and the website went down and stayed down, no matter what device I used. I tried several. I had various emails suggesting it was the device at fault. I asked for my money back and had no response. I wrote hard copy letter to their UK address. I have received £30 refund even though I was within 14 days cooling off. Their last email they said was their final decision.

STAY AWAY. Extortion organization. They 'do not have a monthly plan' and will charge you upfront for a year. If you do not pay, they will send it to collections. The amount will increase arbitrarily with each email, each attempt. It is literally an extortion business now. Do not support them, do not sign up for their service.

Check the Better Business Bureau for more details; there was even a class action lawsuit against them in 2023, which can be found easily on google.

If I could give zero stars, I absolutely would.

The most frustrating part of my experience with eHarmony is the complete lack of real customer service. There is no live person to speak with — no phone number, no meaningful support. You are forced to communicate through email, and the responses feel automated, generic, and dismissive. It honestly feels like you’re talking to AI rather than a human being who cares about resolving your issue.

I joined the site because it specifically stated there was a strong population of men within 25 miles of my home. That was the entire reason I signed up. However, once I created my profile, that simply was not the case. The matches were extremely limited and did not reflect what was advertised.

When I reached out to customer service to explain the discrepancy, instead of addressing the concern, they told me to “adjust my preferences.” In other words, they suggested I expand my distance range beyond 25 miles. That defeats the whole purpose. I am not able to go further than 25 miles, and I was very clear about that.

This feels like false advertising. The platform does not have the local population it claims to have, and when you question it, you’re met with scripted responses rather than real accountability.

I would not recommend trusting their marketing claims. Do your research before committing.

Eharmony or as I like to call it Eh-harmony is an awful dating app, matches 150 miles away, telling me to check out profiles and we have nothing in common, I’m paying £11.99 till 20267 it’s horrendous DO NOT fall for their BS they are awful!!!

Joined 04/02 for free but this doesn’t allow you to see any pictures. Subscribed to a package on 10/02 and only came across fake profiles or people who live miles away. It says on their website there’s a 14 day cooling off period. Cancelled on 16/02 and was charged £44 to cancel. So basically paid £65 for less than a week of utter rubbish. DO NOT SIGN UP!!