Assumptious Support Will Terminate Students When They Inquire About a Breach in Terms
Long story short, I thought it was unfair that new students were getting a cheaper plan and more resources than when I just signed up two weeks prior. However, despite this frustration, I understood and asked when these new materials would be added to the course because their terms say students get all upgrades.
After a long back and forth with trying to afford their sale, and finding out I couldn't, I just wanted the workbooks added and was told they would be added to my account.
But then in the same email, the guy in support named Evan started getting rude with me while adding "respectfully" in his emails. Yeah right. He started making assumptions and said, are you not happy with us? Our course? And kept blabbing on about how they strive to help their students and that because I'm not happy with their course (wrong), they made an exception to their NO REFUNDS policy and refunded me. So, they broke our agreement by doing that and he just took me out of the course. By the way, I never said that.
So what he did was create a scenario in which he could legally remove me from their program simply because I stated my issue would most "mostly resolved" if I got the books, which was me hinting that his customer service left me unsatisfied because I could tell he was getting short with me (you're not as professional as you think you are, Evan).
Talk about rude. If I had a lawyer . . . despite their clause of "we can terminate if we want," he put in a false reason for doing so and just wasn't happy that I gave pushback on an unfair issue. He didn't even do as he said he would and just responded that since I'm unhappy they removed me. Wow.
Very unprofessional, and I wish they had company details so I could write a formal complaint to all review sites. I guess submitting to BBB for Canada and other ways will have to do. The public deserves to know they'd be dealing with an insensitive and rude human if you inquire about something their terms touch on but they don't honor.
They hide all their information and have no review sites up, they just take testimonials from students after they finish the course. So, you can't see what happens behind the scenes.