Edge And Grace 

Shoddy goods received. Not as advertised.
Advised to send back to China at my expense or accept 15% off.
Dress not good enough to pass to charity shop ! Looks like a London shop but is it ?
Why would you have to return to China and not to London.
Very inferior silky quality dress which looks like a wool mix dress on the advert. It isn’t. It’s like old fashioned crimpelene.

I recently purchased a jumpsuit from Edge & Grace, and the experience has been nothing short of a nightmare. The item I received was poor quality, faulty, and completely misrepresented. The trouser part was baggy and ill-fitting, and the shoulder pads shown in the product images were missing entirely. It was clear the item was not as described or shown online.

When I contacted customer service, instead of addressing the issue properly, they refused to take responsibility and demanded I pay for international return shipping to China, despite being a UK-based company with a shop in London. They offered me a series of low partial refunds (starting at 15%, then 20%, and finally 25%), clearly trying to avoid accountability for their poor-quality goods.

UK law protects consumers in cases like this, but Edge & Grace’s policies show a blatant disregard for consumer rights, making the return process expensive, complicated, and unfair. Their approach felt dismissive, and the entire experience was frustrating and time-consuming.

I would strongly advise against buying from this company. The quality of their products is subpar, and their customer service is designed to dodge responsibility. Save yourself the hassle and shop elsewhere!

Absolute scam sizes are ridiculous they don’t want you to return stock do not order from this company they are not London based

This company is a scam!!
From my order of an XL jumper which I asked to be returned to them as it would not even fit a child as stated on their website 100% refund!!!
The order was £35 I have received the following:
You have received a refund
Total amount refunded: £5.24 GBP. It may take up to 10 days for this refund to appear in your account.
Disgraceful DO NOT USE.

Absolute scam merchants, don't expect a refund from this lot. Don't believe the 14 day guarantee statement. Don't believe that your goods are coming from London, they're not.
Don't expect your goods to be the size you ordered, because they won't.

The goods are coming from China, returns need to be sent to China ( not stated on their fake shop website)
They will offer a 15% refund as they know it will cost you more to send it back.
Absolute scam merchants, steer well clear folks.

just in the process of returning the piece of rubbish they sent me, it cost £19.99 to send the item back to China, yes China, these scammers are China based so DO NOT USE...

I believe this company is a scam. Product delivered looks nothing like coat advertised. It’s very poor quality too. No details on how to return items, but reading other reviews here I don’t think it’s a feasible option

Appalling Scam! Not a London family friendly business with returns and refunds. Warehouse is in China so refund cost would be prohibitive despite them saying free returns! Garment cheap and looks awful on! If only I could post the photograph of myself in it! I was eventually offered 25%refund and keep the dress! But the dress isn’t fit to wear!

Poor quality product. Does not have 100% returns policy as per advertisements. Offered 15 % off & suggested I keep product. No way it’s awful and nothing like the photo. I would completely avoid.

Complete scam. Advertised items as being 'knitted' which could not be further from the truth. Charged me 60 pounds for two 'knitted' jumpers..... They arrived on Weds and are made from the cheapest synthetic material. I tried to get my money back but they are only offering a 15% refund. They are telling me I have to return the items to China incurring the cost for postage myself. This company should not be allowed advertise under false pretences. They are ripping people off, they are con artists and it is an absolute disgrace. I will pursue my complaint further using social media, reporting them to advertising standards and also through the small claims court. Their treatment of me has been appalling. STEER WELL CLEAR OF THESE SCAMMERS. I reported these scammers to FB and their add has been removed.

This is a real scam, the dress is awful not nothing like the picture, dreadful material.When I tried to send it back they kept rejecting the number should be taken off Facebook it's disgusting.

This is total scam as a previous reviewer said they go under different names. The dress I ordered was an absolute disgrace nothing like the photo. Avoid at all cost and Facebook should not have them advertising on their site. This company is certainly not a family run as advertised but a company from china and it does cost that amount to send back to china then you do not get a refund just says held up in customs. This is not the case they do not bother to collect so it gets sent back to you I know past experience please please don’t be sucked in by these numerous firms but are one

Absolute rip off. Dress nothing like the one advertised. Really awful material. Trying to get a full refund. It is a real scam. This company could do with being investigated!

Horrendous quality. Nothing like the pictures on the site. Dressed like bags- not worth a quid each. Do not buy from this company. They are not , as they say, a family business with a boutique in London. The goods come from China and if you want to return they only offer a small percentage of the purchase price saying to return to China which costs around 20 quid. Stay away!!

Ordered a Christmas jumper. It has tape at the neck opening and I can’t get the jumper over my head. Also not what it looked like in the picture.
A dress which looked fabulous in picture but material is nothing like picture. Definitely don’t buy.

This a totally scam orientated company. Operates under several phoney names. London-Porter being one of them.
They claim London addresses ....all are fake.
I called a lobdon phone number. Answered by an electronics company. They said they are inundated by people who have been ripped off bt this company.
You buy online. The item arrives, it's rubbish. You try to return it and they say you must return to Chine. £19. LOL.
IT SAYA ALL TNEIR LINES ARE MADE IN Italy. There is a Made in China label in it.

Just stay clear.