Took my mum to the Sheffield store today to look at mobility scooters. Was greeted by Sam who was so amazingly helpful not only did she help my mum figure out that a electric wheelchair was a better o... See more
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We had a lovely time with Phoebe the staff member at Eden mobility, there was no hard sell, she was very easy to talk to, very kind and patient with us, and was in no rush. She was happy to take the... See more
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The staff Carol and Phoebe at Eden Mobility Halifax Road Sheffield were very helpful, pleasant and nothing too much trouble whilst not been too pushy. They greeted us with a nice friendly smile.I wou... See more
Company replied
Popped into the Sheffield branch today. Met a very helpful assistant called Sam. She guided me through the process of arranging a home demonstration of a powered wheelchair. She was very knowledgeable... See more
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Company details
Written by the company
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Halifax Road, S6 1LH, Sheffield, England, United Kingdom
- 0114 321 1616
4.7
Excellent
64 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Took my mum to the Sheffield store…
Took my mum to the Sheffield store today to look at mobility scooters. Was greeted by Sam who was so amazingly helpful not only did she help my mum figure out that a electric wheelchair was a better option for her but helped her with all her finance paperwork. Couldn't have asked for better service
1 September 2026
Unprompted review
Reply from Eden Mobility - Sheffield
Thank you so much for taking the time to leave us such a wonderful review. It truly means a lot to all of us here at Eden Mobility. We are delighted to hear about your positive experience, and your kind words give our team great encouragement to continue providing the best possible service. Thank you for choosing Eden Mobility, and we look forward to helping you again in the future.
Warm regards,
Eden Mobility
Carol and phoebe were so helpful and…
Carol and phoebe were so helpful and friendly.
2 July 2026
Unprompted review
Reply from Eden Mobility - Sheffield
Thank you so much for taking the time to leave such a wonderful review. Hearing about your positive experience means so much to all of us here at Eden Mobility. We are passionate about helping our customers maintain their independence and mobility, so it is incredibly rewarding to know that we have made a difference for you.
Your kind words are greatly appreciated and will be shared with the team. We work hard to provide the best possible service, and feedback like yours reminds us why we do what we do every day. It is always a pleasure to hear that our customers are happy with both the support they have received and the products we provide.
Thank you once again for your trust, support, and recommendation. Reviews like yours not only brighten our day but also help other people feel confident when choosing Eden Mobility. We are truly grateful for your feedback and look forward to helping you again in the future.
Best wishes,
The Eden Mobility Team
Carol and Phoebe was lovely and very…
Carol and Phoebe was lovely and very helpful when I went for my mums walking stick had a lovely chat with them very friendly place
12 August 2026
Unprompted review
Reply from Eden Mobility - Sheffield
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
10/10 , no hard sell. Highly reccomended
We had a lovely time with Phoebe the staff member at Eden mobility, there was no hard sell, she was very easy to talk to, very kind and patient with us, and was in no rush. She was happy to take the time we needed to keep mum comfortable and understanding everything. Phoebe was one of the reasons we made our purchase from there. We felt like valued customers, the service was 10/10 and I highly recommend.
20 July 2026
Unprompted review
Reply from Eden Mobility - Sheffield
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Carol at Eden Mobility was fantastic
Carol at Eden Mobility was fantastic. She took the time to understand my disability needs and talked me through the different models, clearly explaining the features and benefits of each one. She was patient, knowledgeable, and never made me feel rushed. Her excellent customer service made the whole experience easy and reassuring. Carol is a real credit to Eden Mobility. Highly recommended!
25 July 2026
Unprompted review
Reply from Eden Mobility - Sheffield
Thank you for your review.
We really appreciate you taking the time to share your feedback. It's great to hear about your experience, and we're delighted that we could help. Your kind words mean a lot to the team at Eden Mobility.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Poor after sales service with no replies to emails and no refunds
I'm writing this for my parents, who purchased a nodular ring cushion, which was extremely expensive at £50.00, my mum agreed to purchase it, trusting the Eden Mobilty name, but after less than two weeks use it was not fit for purpose! It was completely flat, we took it back to the shop in Wadsley Bridge Sheffield to be informed that it states on the receipt, no returns accepted. After returning home I emailed Eden Mobility, 3 times, with no reply, what's so ever! I emailed them as my parents hadn't just changed their minds the cushion, it is useless! It was over priced and cheaply made! I feel that my parents, who are in their 80s have been taken advantage of. Trusting Eden to provide useful wares, aids and advice, but they just washed their hands of this without an apology. I feel their customer service is pathetic!
9 May 2026
Unprompted review
Reply from Eden Mobility - Sheffield
Thank you for your review. I can confirm we have reached out and spoken with you today.
Warm regards,
Eden Mobility
The staff Carol and Phoebe at Eden…
The staff Carol and Phoebe at Eden Mobility Halifax Road Sheffield were very helpful, pleasant and nothing too much trouble whilst not been too pushy. They greeted us with a nice friendly smile.I would definitely recommend the shop
and would certainly shop there again
6 July 2026
Unprompted review
Reply from Eden Mobility - Sheffield
Thank you for taking the time to leave us a review.
We really appreciate your kind feedback and are delighted to hear about your positive experience with Eden Mobility. Our team works hard to provide the best possible service, and it's wonderful to know we met your expectations.
Thank you for choosing Eden Mobility. We look forward to helping you again in the future.
Kind regards,
The Eden Mobility Team
We have been to the branch today
We have been to the branch today, and the staff were helpful and friendly, Carol and Phoebe, they helped mum and advised on what she might nee, and no rush or pressure they were compassionate towards us as a family, as we have just lost our dad 3 weeks ago.
8 June 2026
Unprompted review
Reply from Eden Mobility - Sheffield
Thank you so much for your review. It really means a lot to us and we truly appreciate you taking the time to share your experience.
Warm regards,
Eden Mobility
Knowledgeable
Knowledgeable, helpful. Bought what we needed. Thanks Carol.
5 May 2026
Unprompted review
Reply from Eden Mobility - Sheffield
Thank you for the kind words! We’re glad Carol was able to help and that you found exactly what you needed.
Warm regards,
Eden Mobility
Carol was lovely!
Carol was lovely, really helpful and kind will definitely be going back when we need more help
25 April 2026
Unprompted review
Reply from Eden Mobility - Sheffield
Thank you so much for your lovely feedback. We’re really glad to hear that Carol was able to help and that you felt well looked after. We look forward to welcoming you back whenever you need more support.
Warm regards,
Eden Mobility
Carol helped us select a rollator for…
Carol helped us select a rollator for my daughter. She demonstrated how to open it and fold it to go in the car.All this was delivered with a smile.
17 April 2026
Unprompted review
Reply from Eden Mobility - Sheffield
Thank you so much for your kind words. We’re delighted to hear that Carol was able to help your daughter find the right rollator and take the time to demonstrate how to use it with confidence. We truly appreciate you sharing your experience, and we’re always here if you need anything in the future.
Warm regards,
Eden Mobility
Mobility
Walked into your branch on Halifax rd Sheffield, and greeted by the lovely Carol. So was so kind and professional, and really helpful.
13 April 2026
Unprompted review
Reply from Eden Mobility - Sheffield
Thank you for sharing your experience. We’re delighted to hear that Carol made such a positive impression. Her kindness, professionalism, and willingness to help are qualities we value deeply, and it’s wonderful to know they made your visit enjoyable. We appreciate you taking the time to leave this feedback
Warm regards,
Eden Mobility
Popped into the Sheffield branch today
Popped into the Sheffield branch today. Met a very helpful assistant called Sam. She guided me through the process of arranging a home demonstration of a powered wheelchair. She was very knowledgeable about the whole process, and got everything sorted quickly and efficiently.
9 April 2026
Unprompted review
Reply from Eden Mobility - Sheffield
Thank you so much for taking the time to share this. We're delighted to hear that Sam made your visit to our Sheffield branch such a positive experience. It’s great to know she was able to guide you through arranging a home demonstration quickly and confidently. We’ll be sure to pass along your kind words to her and the team.
Warm regards,
Eden Mobility
Excellent service and very helpful with…
Excellent service and very helpful with the advice we were given
13 March 2026
Unprompted review
Reply from Eden Mobility - Sheffield
Thank you so much for your lovely feedback. We’re delighted to hear that you received excellent service and found the advice helpful. Providing clear, supportive guidance is something we take great pride in, and it’s wonderful to know your experience reflected that.
We truly appreciate you taking the time to share your comments.
Warm regards,
Eden Mobility
Recommend
It was a good experience .
The lady was really lovely .
I was apprehensive about buying a walking aid , as in my 70s it makes you feel the age thing approaching .
She didn't rush us , ir pressure us .
She knew her products and passed it on .
I would certainly go back to the shop again when I need more help
Elaine Ward
10 March 2026
Unprompted review
Reply from Eden Mobility - Sheffield
Thank you so much, Elaine, for sharing your experience. We’re delighted to hear that you felt comfortable and well looked after during your visit. It’s completely understandable to feel a little hesitant when choosing a walking aid, and it’s wonderful that you felt supported rather than rushed or pressured.
It’s great to know that the lady who helped you took the time to listen, explain the products clearly, and make the whole experience positive. Hearing that you’d happily return when you need more help truly means a lot.
Thank you again for your kind words.
Warm regards,
Eden Mobility
My purchase was straight forward
My purchase was straight forward, the lady whom served us was most pleasant and extremely helpful and knowledgeable about all the products on offer
Thank you Carol 🙂
2 March 2026
Unprompted review
Reply from Eden Mobility - Sheffield
Thank you so much for your lovely feedback, Carol. I’m really glad your purchase was straightforward and that you were well looked after. It’s great to hear she made the experience so positive for you.
Warm regards,
Eden Mobility
Visited today tu purchase a walling…
Visited today tu purchase a walling frame I had seen advertised on Edens website.Carol assistant was very polite and was able to show me what I was after. A very pleasant and knowledgeable lady she was able to answer all my queries. A purchase was made.
7 January 2026
Unprompted review
Reply from Eden Mobility - Sheffield
Thank you so much for taking the time to share your experience. We’re delighted to hear that Carol was able to help you find the walking frame you were looking for and that her knowledge and professionalism made your visit a pleasant one. We truly appreciate your purchase and hope to welcome you back again soon.
Warm regards,
Eden Mobility
Delighted with the service very…
Delighted with the service very knowledgeable and friendly
19 December 2025
Unprompted review
Reply from Eden Mobility - Sheffield
Thank you for your generous feedback. I am pleased to hear that the service provided was both knowledgeable and courteous. Your satisfaction is greatly appreciated.
Warm regards,
Eden Mobility
Visited on Saturday 13th December…
Visited on Saturday 13th December purely just for quotes. Carol was very welcoming and happy to show us around and gave us a brochure to take away. Carol wasn’t pushy which I liked. After visiting a few mobility shops in Sheffield we decided to go back to Eden due to the competitive price and quality. Today I’ve ordered a bespoke bed, table, hand rail and commode. Carol was happy to help and offered some discount which was very much appreciated. If I need anything for my Mum I wouldn’t hesitate to go back to Eden and speak with Carol.
15 December 2025
Unprompted review
Reply from Eden Mobility - Sheffield
Thank you for taking the time to share your experience. We’re delighted to hear that Carol made you feel welcome and comfortable, and that her friendly, non‑pushy approach helped you find exactly what you needed. It’s wonderful to know that our competitive prices and quality products brought you back to Eden, and we’re so pleased you found the right items for your mum. We’ll be sure to pass on your kind words to Carol—she’ll be thrilled to know she made such a positive impression. We look forward to supporting you again whenever you need us.
Warm regards,
Eden Mobility
I cannot thank Stephanie from the…
I cannot thank Stephanie from the Sheffield branch enough for all her help. She really helped me out of a deep hole in sorting out a rising recliner chair and sorting quick delivery for me
5 December 2025
Unprompted review
Reply from Eden Mobility - Sheffield
That’s wonderful to hear! We’re so pleased Stephanie at our Sheffield branch was able to support you and make sure your rising recliner chair was sorted quickly. We’ll be sure to pass on your kind words to her — feedback like this means a lot to our team.
Warm regards,
Eden Mobility
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