This was the second time that we had popped into the shop, first time we spoke to a gentleman regarding the batteries for my mum‘s electric chair. He gave us some really good advice unfortunately it d... See more
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Father in law just had a pacemaker fitted. Called in for advise re a scooter. Carol listened to his condition and circumstances in which he would use one, including the local terrain. No hard sell tar... See more
Company replied
Took my mother in law to look at stairlifts and spoke to Paul,with great patience and knowledge he explained them to her and took into account her hearing and sight difficulties in advising her. Would... See more
Writing on behalf of my grandma Sheila as she doesn't have access to online. She said she went into the mansfield store and was greeted by Paul Wilson. He was very friendly and professional and helped... See more
Company replied
Company details
Written by the company
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
Market Place 23A, NG18 1HZ, Mansfield, England, United Kingdom
- 01623 700 248
4.9
Excellent
152 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Brilliant service
Had fantastic service today from Paul Wilson in your Mansfield store, he was very helpful and nothing too much trouble he even made us laugh, will definitely be going back and would highly recommend, thank you
8 November 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you so much for sharing your experience! We’re delighted to hear that Paul made your visit to our Mansfield store so enjoyable. It’s great to know he was helpful, went the extra mile, and even brought some laughter to your day. We’ll be sure to pass on your kind words to him. We look forward to welcoming you back again soon!
Warm regards,
Eden Mobility
renewal
I went in to the shop with me dad about his renewal on his scooter and Paul Wilson was very happy to help and helped me to understand everything that was spoken about.
6 November 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you for sharing your experience! We're so pleased to hear that Paul Wilson was able to assist both you and your dad with the scooter renewal. It's great to know he made everything clear and approachable — that's exactly the kind of support we aim to provide. We'll be sure to pass along your kind words to Paul!
Warm regards,
Eden Mobility
Paul Wilson was fantastic he was…
Paul Wilson was fantastic he was helpful and went out of his way for me excellent service
16 October 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you for the wonderful feedback! We're so pleased to hear that Paul Wilson went above and beyond to help you — that's the kind of service we strive for every day. We'll be sure to pass on your kind words to him!
Warm regards,
Eden Mobility
Fabulous service
Fabulous service from Paul. He is a font of knowledge when it comes to the products and always does his best to meet your needs. Would never go anywhere else 👍
18 October 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Thanks so much for the kind words! We're thrilled to hear Paul made such a great impression — he's truly a gem when it comes to product expertise and customer care. We'll be sure to pass this along to him. Looking forward to welcoming you back again soon!
Warm regards,
Eden Mobility
Friendly and welcoming
I spoke with Paul Wilson who is always very friendly and welcoming into the store. He's always very knowledgeable on anything I have questions about and always goes the extra mile. I would highly recommend Eden for all your mobility needs. Outstanding staff!
16 October 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you so much for your kind words! We're thrilled to hear that Paul made such a positive impression—his dedication to going the extra mile and making everyone feel welcome truly embodies what Eden is all about. Your recommendation means the world to us, and we're grateful to be your trusted choice for mobility support. We'll be sure to pass your praise along to Paul and the team!
Warm regards,
Eden Mobility
It’s a pleasure to visit this store
It’s a pleasure to visit this store, Paul puts a great feel to the day and provides a top rate customer service.
14 October 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Thank you so much for your wonderful feedback! We're thrilled to hear that Paul made your visit such a pleasure and delivered top-rate customer service. We'll be sure to pass on your kind words — they’ll mean a lot to him. Looking forward to welcoming you back again soon!
Warm regards,
Eden Mobility
Bought a a scout mobility scooter from…
Bought a a scout mobility scooter from Eden mobility in Mansfield
Was served by Paul Wilson who was very knowledgeable about the products he sells he made myself and the wife very comfortable and at ease we had a good chat about the scooter took a test run and found doing business with him a pleasure keep up the good work Paul a credit to the company
7 October 2025
Unprompted review
Reply from Eden Mobility - Mansfield
That’s a fantastic experience! It’s great to hear that Paul Wilson at Eden Mobility in Mansfield provided such knowledgeable and friendly service. Making customers feel comfortable and confident in their choices is what excellent service is all about. Paul is a true asset to the team—well done!
Warm regards,
Eden Mobility
Reply from Eden Mobility - Mansfield
Thank you so much! We're thrilled to hear that you’re happy with both our service and the quality of our products. Your feedback means a lot and keeps us motivated to deliver excellence every time
If there's anything else we can do for you, just let us know!
Warm regards,
Eden Mobility
Great service
Popped into the Mansfield branch today to pick up something to aid my mother in law, Paul in store was lovely. Very helpful, knowledgable, polite and friendly. Helped me find just what I needed and talked me through the options.
Would definitely visit again in the future should the need arise.
27 September 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Hi Leisha,
Thank you for your kind review! We’re so pleased Paul was able to help you find exactly what you needed and made the experience smooth and friendly. We really appreciate your support and hope to welcome you back again if the need arises.
Best wishes,
Eden Mobility
Great service and products!
Visited Eden Mobility for the first time today to purchase a folding walking stick. Paul Wilson there in the Mansfield Store was so helpful and friendly. He explained how the walking stick folded and opened and closed and there was a great offer to buy one and get the other half price. So I came away with two! One to keep in the car for emergencies and the other to use. So pleased with the service I received. Will be back again for sure.
27 September 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Hi Trudy,
Thank you so much for your lovely review! We’re delighted to hear that Paul made your first visit such a positive experience. It’s great to know he helped you find the right walking stick and made the process so easy. We’re glad you took advantage of the offer too, having one for the car is a smart idea!
We look forward to welcoming you back again soon.
Warm regards,
Eden Mobility
Excellent friendly service
Excellent friendly service , very knowledgeable , Paul Wilson was very attentive and courteous helping us to make the best choices to assist our elderly mum.
Thank you .
16 September 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Hi John,
Thank you for your kind review! We're so pleased Paul was able to help you find the right support for your mum. We’ll pass on your lovely feedback to him, it means a lot!
Warm regards,
The Eden Mobility Team
Excellent service
Excellent service. Took my scooter in as i was having a problem with it. Paul sorted it straightaway forme.
Am much obliged as it is my lifeline.
11 September 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Dear Mrs. Dutton-Mullett,
Thank you for your lovely review. We're so glad Paul was able to sort your scooter quickly, it’s always our priority to keep you mobile and independent. Your kind words mean a lot to the Mansfield team!
Best wishes,
Eden Mobility
Reply from Eden Mobility - Mansfield
Thanks Andy!
We're glad to hear you had a helpful and friendly experience at our Mansfield store. We appreciate your support!
Recently brought a reclining chair the…
Recently brought a reclining chair the member of staff Paul Wilson was brilliant a great detailed explanation on how to chair works excellent service
12 April 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Hi Jason,
Thank you for your fantastic review! We're so pleased to hear that Paul Wilson provided excellent service and a clear, detailed explanation of your new reclining chair.
We’re glad you had a great experience, and we hope you enjoy your new chair!
Best wishes,
Eden Mobility Team
Jamie was very helpful and…
Jamie was very helpful and professional a very good salesman this was at the Mansfield store
1 September 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Hi Sid,
Thank you for your lovely review! We're so pleased to hear that Jamie was helpful and professional during your visit to our Mansfield store. He's a fantastic member of our team, and your kind words will mean a lot to him. If there's anything else we can do for you, please don’t hesitate to get in touch.
Warm regards,
The Eden Mobility Team
Jamie - Mansfield
Jamie at the Mansfield store was extremely helpful, not pushy just listened to what we wanted and then helped find the right walker. He adjusted the handles and checked the brakes.
28 August 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Hi Joanne,
Thank you so much for your kind feedback. We're really pleased to hear that Jamie at our Mansfield store was able to assist you in such a helpful and thoughtful way. It's great to know he took the time to listen and ensure everything was adjusted perfectly for your needs.
We’ll make sure Jamie sees your message, he’ll be delighted to know he made a difference!
Warm regards,
The Eden Mobility Team
Paul helped me to make sure I got the…
Paul helped me to make sure I got the right scooter at the mansfield shop and got a fair price part exchange my old scooter he was polite with plenty of friendly banter will be calling on him again for fold up scooter for traveling thanks again paul
9 August 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Hi Linda,
Thank you so much for your fantastic review! We’re so pleased to hear that Paul at our Mansfield shop gave you such great service and helped you find the perfect scooter — and at a fair part exchange too! His friendly banter and expert advice are what make the experience special, and we’re thrilled you’ll be calling on him again for your travel scooter.
We look forward to seeing you again soon!
Warm regards,
The Eden Mobility Team
Friendly efficient staff
Called in to the Mansfield shop to generally browse around. Lisa was busy with a customer but acknowledged us on arrival.
When the transaction was complete with the existing customer, she approached us to assist.
She showed us a couple of other products that we were interested in for my 93 year old mother.
Ultimately we purchased an indoor travelator with tray and basket as the breaking system appealed more than the others on offer.
Lisa demonstrated how to use and fold the equipment.
Lisa was very friendly and efficient. Thank you.
6 August 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Hi Jill,
We’re delighted to hear Lisa provided such friendly and efficient service. Thank you for choosing Eden Mobility — we really appreciate your support!
Best wishes,
The Eden Mobility Team
First -buy mobility scooter
I cannot thank or praise Paul and Lisa highly enough. The Mansfield branch is so much more than a credit and a great asset to your company it has even restored my faith in human nature. Paul and Lisa are consummate professionals and go more than the extra mile to help and advise and put your mind at ease. They both make sure you're as comfortable as possible and will put together a bespoke package to suit your needs and no hardsell. I would recommend the Mansfield branch to anyone. Ma
1 April 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Hi Jonathan,
Thank you so much for your kind words! We're thrilled to hear that Paul and Lisa at our Mansfield branch made such a positive impact. Their dedication to providing thoughtful, no-pressure support is exactly what we strive for.
We truly appreciate your recommendation and look forward to serving you again.
Warm regards,
The Eden Team
Been into Mansfield store today .Was…
Been into Mansfield store today .Was served by Paul Wilson .He was so help full he also made my husband walker up .That we went into purchase we also had a laugh with him.would highly recommended purchasing from Eden mobility.
18 July 2025
Unprompted review
Reply from Eden Mobility - Mansfield
Hi Tracey,
Thank you for your lovely review! We're so glad Paul was able to help with your husband's walker and make your visit to our Mansfield store both helpful and enjoyable. It’s great to hear you had a laugh too—friendly service is what we’re all about. We really appreciate your recommendation!
Warm regards,
The Eden Mobility Team
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