eDecks Reviews 

7,911
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 830 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering system is very simple and easy to navigate, and the overall purchase process proceeds smoothly from start to finish. People also genuinely appreciate the prompt shipping and the helpful support from delivery drivers who often assist with placing materials directly where needed. However, some people mentioned receiving heavily warped or knotty wood boards that created unexpected challenges during the construction and assembly phases. Consumers occasionally experienced missing components in their orders or longer delivery times than initially promised, requiring additional follow-up actions.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt arrivals and... See more

Product

Customers consistently note positive experiences with product, highlighting that items are robust, look good,... See more

Quality

Clients share positive opinions on quality, noting that the materials are robust, reasonably priced, and look... See more

Service

Consumers find service to be positive, highlighting helpful sales advice, professional guidance, and reliable... See more

Order

Users describe positive interactions with order, highlighting an easy-to-navigate website and helpful sales... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time using Edecks good upfront sales advice and not pushy, easy ordering service, good communication regarding delivery. Goods just delivered, which I stated were not checked at the time... See more

Rated 5 out of 5 stars

Only needed 4 deckboards to replace some cracked and broken ones. Spoke to Adam who was very knowledgeable and helpful... delivery within a week and the delivery driver very good too. Great service al... See more

Rated 5 out of 5 stars

It was a really brief experience, it has to be said: I purchased some goods online, then they were delivered. Short and sweet. Without doing the same with ten different companies I can't compare. But... See more

Rated 5 out of 5 stars

Searching for tantalised floor boards online I couldn’t find any locally ( Surrey). Edecks had exactly the right product at a reasonable price, delivered within a week. Purchase & delivery went with... See more



Company details

  1. Garden Center
  2. Building Materials Store
  3. Garden Building Supplier

About eDecks

Written by the company

eDecks - A Dependable Family Business.

Established for over 35 years, our family business in Yorkshire is built on a foundation of core principles: supplying customers with:

  • Exactly what they want.
  • Delivered promptly.
  • At unbeatable prices.

Our exceptional team of staff has embraced these principles and is eager to demonstrate that our success in Yorkshire can be replicated across the entire UK. As one of the leading online suppliers of decking, timber, and roofing in the UK, we take pride in offering high-quality products at unbeatable prices. With nationwide delivery right to your doorstep, we make it convenient for customers all over the UK.

These core principles have been instilled within our excellent team of staff who are excited to prove that what we do in Yorkshire can also be done throughout the UK.

We pride ourselves on being one of the largest online decking, timber and roofing supplier in the UK by offering quality products at unbeatable prices and delivered direct to your door anywhere in the UK.

Our decking ranges:
Choose from Softwoods, beautiful hardwoods, or Our Exclusive 'Realgroove' TM Composite range. Discover the perfect decking solution for Long-lasting durability..
View our decking In addition to our own high-quality range of fence panels, posts, and accessories, we also stock an extensive selection of garden buildings; from gazebos and pergolas to garden bars, and storage solutions for bins and logs. Our inventory further extends to a wide variety of building materials including bricks, blocks, sand, cement, paving, insulation and much more!

Fence Panel Ranges Garden Gazebos Beautiful Pergolas MDF Wall panelling

If you are looking for anything that isn't currently showing on our website, or would like help or advice, then please contact us on 0330 100 2530 and our experienced and friendly sales team will be more than happy to assist you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(7,911)

770 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Speedy service

Speedy service. Wood delivered promptly and the product was exactly as described. Very pleased and would happily recommend.

7 July 2026
Rated 5 out of 5 stars

Great product

Great product. Pleased with it. Delivery driver complained a bit about bringing the boards inside but in the end everything was sorted

25 June 2026
Rated 5 out of 5 stars

Was a bit dubious at first

Was a bit dubious at first, but went ahead with the purchase as was a big money saver compared to building my own gazebo from scratch. Well worth purchasing. Bit of a tip, would weather proof the roof before fitting. Really pleased with purchase.

24 June 2026
Rated 5 out of 5 stars

Competitive price with excellent customer service

I ordered sufficient shiplap cladding to replace 2 walls of my large shed. It arrived with a very helpful driver at 7pm on the right day. There was a minor issue with a few boards but it was swiftly resolved by the company. Throughout, from first ordering until completion, I was kept up to date with progress and can totally recommend eDecks to supply your woodwork needs at a very competitive price with excellent customer service.

6 July 2026
Unprompted review

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