I didn’t have problem with my purchase or parts received but do not use them based on there lifetime replacement policy! It’s a joke it not free replacement it’s lifetime paid replacement they will le... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It's a good place to locate product. Although they're shipping it is absolutely atrocious. Even when they don't roll out an excuse of they were doing inventory or they were shut down for some other re... See more
Company replied
I ordered a South Bend clutch kit and there were issues from the Vendor on Backorder and delivery ultimately impacting where the item was shipped instead of cancelled. ECS took ownership and worked... See more
Company replied
Don’t count on them to refund you your money. After shipping my parts back I received an email stating “2-4 business days” and after calling the customer service (once hung up on, second was zero h... See more
Company replied
Company details
Information provided by various external sources
VW / Audi Parts and Tuning Specialists. ECS Tuning specializes in the distribution of Volkswagen (VW) / Audi performance aftermarket tuning parts and OEM BMW / VW / Audi replacement parts.
Contact info
1000 Seville Road, 44281, Wadsworth, United States
- 1-800-924-5172
- CVanhauter@ecstuning.com
- www.ecstuning.com
2.8
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Extreme slow shipping
It's a good place to locate product. Although they're shipping it is absolutely atrocious. Even when they don't roll out an excuse of they were doing inventory or they were shut down for some other reason. There are literally a five hour and twenty minute drive form me yet it takes product4 to 5 days to arrive after it ships.
24 January 2026
Unprompted review
Reply from ECS Tuning LLC.
Hi Jeffrey,
Thank you for your feedback. We’re glad we have the products you need, but we apologize for the frustration regarding the transit time.
It looks like this order was placed using our 5–7 business day shipping option. While your package is currently on track to arrive within that window, we completely understand that being only five hours away makes that wait feel much longer than it should be.
We are looking into how we can better optimize these local routes, and for your next order, we’d recommend checking out our expedited options if you need a quicker turnaround. We appreciate your support and your patience.
I Recommend
I’ve purchased multiple OEM and aftermarket parts for my car in the last 14 years and haven’t had any problems whatsoever. Will continue to buy products from ECS as long as I still have my car. It would by nice if I win the spin game 😆
10 December 2025
Unprompted review
Reply from ECS Tuning LLC.
Hi Chris, thank you so much for taking the time to share your experience with us! We are incredibly honored to have been your go-to source for both OEM and aftermarket parts over the last 14 years. Knowing that we’ve consistently met your expectations for over a decade is the best feedback we could ask for.
We truly appreciate your continued support, and we’ll be sure to keep the high-quality parts coming for as long as you're behind the wheel. Also, we’re rooting for you on the spin game—good luck!
Sent older wrong product
Sent older wrong product, return processed smoothly, then correct part was sent.
They should have sent the same part that's advertised on their website 1st, instead of some older outdated inferior part .
Delay and hastle
18 December 2025
Unprompted review
Reply from ECS Tuning LLC.
Richard, we’re sorry for the initial mix-up and the hassle it caused. While we're glad we could resolve this by getting the correct part to you, we understand the frustration of the delay. We would appreciate the opportunity to discuss this further. Please contact ejansen@ecstuning.com at your earliest convenience.
DO NOT ORDER FROM THEM
DO NOT ORDER FROM THEM. I ordered some parts from these people and between them and UPS delivered the package somewhere else. Now they are putting a enormous effort changing the story over and over to do not refund my money and also had the audacity to ask me to investigate on their behalf to try to locate the package they miss-delivered one month ago. It looks like this will end up in court, it's a good thing all the communication is on the record and a judge will see right through it very quickly.
15 January 2026
Unprompted review
Reply from ECS Tuning LLC.
Thank you for your feedback, Frank. We're sorry to hear about the issues you've faced with your order and the delivery mix-up. We take these matters seriously and would like to resolve this for you. We will be sure to have a Team Member reach out to discuss next steps.
Poor customer service
Poor customer service. I had an issue with a tune I bought through ECS and when I contacted their customer service for resolution, they were unable to assist and kept providing different excuses. After calling 5 or 6 times, I ended up contacting the manufacturer of the tune (Integrated Engineering) and they were able to address my problem. ECS, you need to do better.
29 December 2025
Unprompted review
Reply from ECS Tuning LLC.
Curt Honcharik, we regret to hear about your experience. Unfortunately, due to the holiday schedule and the limited availability of necessary team members when our team was notified, we were unable to resolve immediately. We apologize for not meeting your expectations, but we are pleased to see that our Tuner was able to coordinate with Integrated Engineering to address your concern.
They sent me the incorrect coilovers 3…
They sent me the incorrect coilovers 3 times in a row. The third time, they insisted that the wrong coilivers they were sending were actually the correct the whole time. I even sent them my vin number for the vehicle and brought them in to be installed (over $1000 in labor). Guess what! still the completely wrong part, and did not come close to fitting. Ridiculous job done by every single department in this facility. I can not even fathom what is going on over there. DO NOT BUY PARTS HERE.
6 January 2026
Unprompted review
Reply from ECS Tuning LLC.
Benjamin, we apologize for any confusion regarding the installation of our product. We acknowledge that the product sticker may have caused some uncertainty; however, our Product Agents have confirmed that it is compatible with your vehicle. Additionally, our team is happy to offer further guidance to you and your mechanic as needed. Performance products can sometimes be complex, and we hope the assistance provided has been helpful. If you encounter any further issues, please feel free to contact us.
this is my second major purchase with…
this is my second major purchase with them and I've always had good experiences with them. they have competitive price match and all you have to do is email or chat with the CSR team and they will price match or offer a better deal. Also, look carefully inside your boxes, I've gotten free stickers/decals (who doesn't like stickers?) and ECS branded license plate holders. I mean, they don't have to do that, but they do.
3 January 2026
Unprompted review
Reply from ECS Tuning LLC.
skoobz, thank you so much for taking the time to share your experience with us! We are thrilled to hear that your second major purchase was just as successful as the first. We appreciate your loyalty and look forward to helping you with your next project!
I ordered a South Bend clutch kit…
I ordered a South Bend clutch kit and there were issues from the Vendor on Backorder and delivery ultimately impacting where the item was shipped instead of cancelled.
ECS took ownership and worked with me to resolve my concerns.
21 December 2025
Unprompted review
Reply from ECS Tuning LLC.
Thank you for sharing your experience, Benjamin. We're sorry to hear about the issues you faced with your clutch kit order and the delivery complications. We understand how frustrating this must be, especially given the urgency of your repair. We appreciate your cooperation with our Team and are glad to see your concern was resolved.
Great experience from ECS
Great reliable products for my E46. All of my purchases made with ECS have been satisfied with a fast delivery on standard. Does cost a fortune but worth it!
19 December 2025
Unprompted review
Reply from ECS Tuning LLC.
Jay Olmos, thank you for providing your valuable feedback. We are pleased to hear that you are satisfied with your purchase and the promptness of delivery. We appreciate your continued support as a customer of ECS Tuning!
Customer service is horrible
Customer service is horrible. Company did not charge per we originally purchased. Items say in stock, but orders are super delayed.
20 December 2025
Unprompted review
Reply from ECS Tuning LLC.
None, thank you for providing your feedback. We are sorry to hear about your experience and would appreciate the opportunity to discuss this further. Please contact us at ejansen@ecstuning.com at your earliest convenience so we can address your concerns.
Ordered a windshield cowl and the one…
Ordered a windshield cowl and the one that arrived was not the same cowl that was pictured on their site. I even showed pictures of what i purchased from an image on their site and compared it to what I received and showed how it was different. I returned it but only got refunded the product amount and not my shipping cost. So basically I paid shipping for something that was the incorrect part from their site. Beware of ordering on this site. It could cost you.
3 November 2025
Unprompted review
Reply from ECS Tuning LLC.
Christian Sumabat, Thank you for bringing this issue to our attention. We sincerely apologize that the windshield cowl you received was not the correct part as pictured on our website, and we understand your frustration with having to cover the outbound shipping cost for an item that was incorrectly represented. Our standard return policy generally does not cover a refund on the original outbound shipping cost. However, in cases where an incorrect or misrepresented item is sent due to an error on our part, we understand the importance of supplying you with a full refund. A team member will be reaching out to ensure you have been taken care of. We thank you for your transparency and hope to apply your feedback to better our customer experience.
My First Go To Parts Store
Possibly the best customer service on the planet.
29 April 2025
Unprompted review
Reply from ECS Tuning LLC.
SAF, that is one of the highest compliments we could ever receive, and we are absolutely thrilled to hear it. At ECS Tuning, we believe that providing outstanding support and customer service is just as important as having the right parts for your vehicle. We truly appreciate you taking the time to share your feedback and we look forward to continuing to provide you with the best possible experience!
check engine light on my audi…
I had a check engine light on my audi A5 . The cause was a misfire in cylinder #2 . I looked at the video provided by ECS and I purchased 4 new spark plugs and 4 ignition coils with a few needed tools for the job from ECS. In less than an hour I completed the removal and installation. When I started the car up the check engine light was off and the car ran a lot smoother.
18 November 2025
Unprompted review
Reply from ECS Tuning LLC.
Carmine Aloise, thank you for sharing your excellent experience with ECS Tuning! We're thrilled to hear that the spark plugs, ignition coils, and tools you purchased from us helped you quickly resolve the misfire in your Audi A5. It's fantastic that our provided instructional video helped guide you through the repair. We appreciate you choosing ECS Tuning for your Audi parts and support!
Disappointed how they handled their mistake
Have placed a number of orders with ECS. This order they shipped the wrong part - ordered a single pod gauge holder - they shipped a double pod. I was preparing for an event and I made it clear I needed the correct part by the end of the week - 5 days away. The part did not arrive on time so I had to find another solution. When I went the return the part - they charged me $15 to ship it back. Very disappointed they charged me $15 for their mistake.
9 October 2025
Unprompted review
Reply from ECS Tuning LLC.
Dave, thank you for being a repeat customer and for bringing this disappointing experience to our attention. We apologize for the series of errors that occurred with your recent order, which included shipping the wrong part and then failing to deliver the correct replacement in time for your event. We are truly sorry that you were charged a $15 shipping fee to return a part that was incorrectly shipped due to our mistake. This is absolutely not our standard procedure, and we will be sure to have a Team Member reach out to resolve this. Thank you for your feedback as we continue to improve our customer experience!
Don’t buy here
Used this company 2 years ago, they said the parts I ordered were in stock. They got delayed 3 months because they weren’t in stock. Fast forward 2 years, I order $2,000 worth of parts and it’s been delayed twice now. Order was supposed to ship 11/14/2025, delayed to 11/21/2025, now delayed until 12/01/2025 and I probably won’t see my parts till after Christmas. Don’t place important orders through ECS if you need them in a timely manner. I will never use ECS again
21 November 2025
Unprompted review
Reply from ECS Tuning LLC.
Jonathan King, thank you for taking the time to share your feedback regarding your recent and past experiences with ECS Tuning. We sincerely apologize for the significant frustration and inconvenience caused by the repeated delays, both two years ago and with your current $\$2,000$ order. We understand how critical timely delivery is, especially for important parts, and it is unacceptable that you have faced two delays on your latest order. We will be sure to have a Team Member reach out to address these concerns and work towards a resolution that best fits your needs.
Finally found my BMW parts source
After being a BMW owner for 15 years I have finally found ECS Tuning for all the BMW parts I needed. Parts that I did not see listed on the site and did a search for, Surprise! They had it. No more wondering if I was going to get the quality parts that I wanted. Support staff was knowledgeable and very supportive. If they didn't have an answer, they reached out to someone who did. On top of that, they price match. Even better, everything I have ordered to date was shipped for free. Only one order that I made was delayed, only because one of the parts had been back ordered and I didn't have wait long for those parts to be shipped. One of the perks, if you can call it that, is that they assemble kits and recommend them to their customers as an alternative. Thanks ECS. Every part I order was a perfect fit.
25 September 2025
Unprompted review
Reply from ECS Tuning LLC.
John S, We are absolutely thrilled to hear that after 15 years as a BMW owner, you've finally found ECS Tuning and are having such a great experience! It is wonderful to know that you are finding the quality parts you need, even when searching for less common items. We work hard to maintain a comprehensive inventory, and your feedback confirms we're on the right track. We look forward to continuing to be your primary source for all your BMW needs!
ECS sold me a faulty tune for my 2002…
ECS sold me a faulty tune for my 2002 Audi TT and did not honor their “lifetime” warranty. I was forced to spend $1300 to repair my car so it would pass inspection. I will not be using ECS for my parts needs anymore. FCP Euro and Urotuning will get my business from now on.
1 October 2025
Unprompted review
Reply from ECS Tuning LLC.
Samuel Critton, Thank you for bringing your experience to our attention, and we sincerely apologize for the issues you encountered with the tune for your 2002 Audi TT and the resulting difficulties with your warranty claim and inspection. We are truly sorry that you were sold a product that you feel was faulty and that our handling of the Lifetime Replacement Program did not meet your expectations. We take all feedback, especially concerning product quality and warranty service, very seriously. We appreciate the time you took to leave us this review as we are continuously looking for ways to improve the customer experience.
They are selling fake and broken parts
They are selling fake and broken parts. Refusing return requests. The customer service is horrible. They don't care about the customers at all.
11 November 2025
Unprompted review
Reply from ECS Tuning LLC.
Max, thank you for taking the time to share your feedback. We are deeply concerned to hear about your experience and sincerely apologize for the frustration and inconvenience this has caused. The issues you've described do not reflect the high standards we strive to maintain at ECS Tuning. We would like the opportunity to investigate this issue thoroughly and make it right and ask you reach out to ejansen@ecstuning.com at your earliest convenience.
Customer service worst I've ever…
Customer service worst I've ever experienced.
They didn't come back to me after 2 questions of why my order was delayed twice, and the price had gone up. Anyway, I canceled my orders there and will never do business with them again. Found better parts elsewhere; I had a feeling they don't want business with my region. Anyway, this review is my honest opinion of them.
30 October 2025
Unprompted review
Reply from ECS Tuning LLC.
Anon, we sincerely apologize for any confusion regarding communication from our team. We value each customer's order and regret any delays in processing. We acknowledge your request to cancel and will utilize this as an opportunity to enhance our customer experience. Thank you for your feedback, and we apologize for any inconvenience caused.
Beware of Old Stock and Shelf Life -- DEF
Shopping online in September 2025, I asked an ECS Tuning rep on chat what the manufacture date of their BMW AdBlue DEF was because DEF has a 2-yr shelf life. He stated "August 2025," so I ordered two bottles. When it arrived, one was dated 040225 and the other 161224 (besides both having leaked in the box). I contacted ECS by phone and the rep apologized and stated she'd send me out two new bottles, and would send a special note to the warehouse to ensure it was the freshest. When the two replacement bottles arrived, they were both dated 161224 (and again, both leaked in the box). I called again and spoke to another rep who basically told me that there was nothing wrong with the product and there was nothing she could do. After getting nowhere with her, I called back again and spoke to Nick who understood my issue and researched what they had in stock. I told him I didn't want the DEF if they didn't have anything produced before June 2025. Two days later, he contacted me with the news that they didn't have anything on the shelf newer than 16 Dec 24, and that he'd refund my money. I sent the bottles back and got a refund.
Good on Nick for helping me and finding out exaclty what they had on their shelf, and for not attempting to stick me with something I didn't want. Bad on them for originally trying to pass on aged DEF that has just over half its shelf life left.
13 September 2025
Unprompted review
Reply from ECS Tuning LLC.
ArlissH, thank you for your transparency. We apologize for the presence of outdated stock. We will review this matter internally and take necessary steps to prevent similar issues moving forward. We appreciate your feedback regarding the resolution and remain committed to continuously improving the customer experience.
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