Ecrater Reviews 

1,661
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the quality of the products received, often noting that items are as advertised and in excellent condition, such as Blu-ray discs, mowers, and other goods. Reviewers frequently praise the prompt communication from sellers and the quick shipping, with some receiving their orders in a timely manner. However, some people were dissatisfied with the website and customer contact, reporting issues with sellers not delivering purchased items or responding to inquiries. Several consumers experienced problems with products that did not meet expectations regarding authenticity or quality, particularly with shoes and entertainment items, and found it difficult to get support or refunds from the platform or sellers. There are also complaints about long delivery times, lack of tracking information, and unresponsive customer service when issues arise.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and delivery, with some expressing... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers reporting fast shipping and... See more

Website

People report negative experiences with the website, with many considering it one of the worst for purchasing... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the condition of items received,... See more

Customer communications

Users describe negative interactions with contact, with many reporting difficulties reaching sellers or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

🌶️ CinnaMINT Natural Toothpaste (Fluoride-Free) ⭐️⭐️⭐️⭐️⭐️ — “Warm cinnamon freshness 🔥” If you’re into cinnamon, this one’s crazy good. It’s got that cozy, spicy thing going on but still feels... See more

Rated 5 out of 5 stars

My first experience using eCRATER: I ordered a Blu-ray box set from a third party seller. It was very rare and impossible to find elsewhere, so I proceeded with caution. I first contacted the seller a... See more

Rated 5 out of 5 stars

Great communication, Quick shipping, Amazing products. Worms doing great. (Got food) Anxious to plant these unique seeds in the spring. Also got Sourdough starter. I've been looking for that. Mad rive... See more

Rated 5 out of 5 stars

Excellent service with seller mikaavamovies thru Ecrater. I purchased 2 movies and was so pleased they were available and great quality. Wolf like me and United States VS Billi Holiday Planning to... See more


Company details

  1. Online Marketplace
  2. Media Company

Information provided by various external sources

free web store, free online marketplace, free ecommerce website builder, free online store


Contact info

3.0

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(1,661)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Pirated dvd.

Ordered a dvd. After a long wait, a very obviously pirated copy arrived - from Sri Lanka.
Not happy.
Have complained and asked for my money back.

30 January 2025
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this seller. The merchant refunded the order and we took an action on the account.

Rated 5 out of 5 stars

Blu-ray arrived very promptly,within 3…

Blu-ray arrived very promptly,within 3 days of placed order, was packed great, and the disc itself is very professional, the artwork is awesome and the picture quality is superb!
Sound quality is also excellent, stereo receiver decodes it as 5.1 Dolby digital!
Very pleased with seller will be ordering a couple more bluray today!
Great Job!

29 January 2025
Unprompted review
Rated 5 out of 5 stars

I was nervous to use this site...based…

I was nervous to use this site...based on reviews. However i was pleased to find a face scrub i love, and struggle to source...so i gave it a go.

Really glad i did. Great product. Delivered on time. Packaged and priced well.

Thank you 'Easy Bey'

6 January 2025
Unprompted review
Rated 1 out of 5 stars

Never Received My Purchase

I purchased a Calendar from seller kiapstar. I never received a tracking number. It's been almost 30 days and I still haven't received my item. I have tried contacting the seller 3 times and have received no response. I tried to use ecrater's online form to file a complaint, but it is inoperable.

27 January 2025
Unprompted review
Rated 5 out of 5 stars

Well made Oregon Duck Jersey

I too ordered from eCarter and after a month I had not received the Jersey. Checking the USPS tracking # I seen it stop moving for over 20 days, I contacted Lisa at eCarter and in 7 days I had my package. I’ve seen other reviews saying eCarter is not legit all I know is I had a problem and Lisa made it right and I will order again from eCarter. Thank you Lisa.

22 January 2025
Unprompted review
Rated 1 out of 5 stars

This company is not legit

This company is not legit. It takes your money with absolutely no idea if or when you'll get your purchase. I waited for over a month for a Christmas present for my son and still have not received it. Luckily I purchased it thru PayPal and was able to get my money refunded. Stay away from this merchant!

17 December 2024
Unprompted review
Ecrater logo

Reply from Ecrater

The merchant issued a full refund on 01/13/2025. The product is still in transit, currently in LA. Here is the tracking number: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=4206070742079200190359375305825224

Rated 1 out of 5 stars

I ordered a dvd expecting to get an…

I ordered a dvd expecting to get an original copy. I received a pirated copy instead. They probably spent 50¢ on it but they charged me $14.76. It did arrive quickly and in great condition and good quality but this is stealing profit from Netflix who owns the rights to the movie. Not cool. The seller’s name is usa1984

28 December 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this merchant. Please contact the merchant and request a full refund. We disabled the product and requested additional
documentation from the seller.

Rated 1 out of 5 stars

NEVER GOT MY ITEM- ITS STILL SHOWING…

NEVER GOT MY ITEM- ITS STILL SHOWING "IN TRANSIT FROM 12/15/2024- NOW I HAVE TO DISPUTE WITH PAYPAL - ECRATER EMAILED ME AND SAID PRETTY MUCH SINCE IT'S " IN TRANSIT" TO JUST WAIT... HA! IT'S BEEN AMOST A MONTH STUCK IN JAMAICA, NEW YORK! NEVER USING THIS WEBSITE AGAIN

15 December 2024
Unprompted review
Ecrater logo

Reply from Ecrater

The tracking number indicates that USPS is in possession of the package which is currently in PA: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=420152299200190358878605687819. Expected delivery date is 01/14.

Rated 1 out of 5 stars

it's fake so far.

it's been 2 weeks and 2 days i bought some lot dunks offwhite got one order number searched up it too track could'nt find anything

18 December 2024
Unprompted review
Ecrater logo

Reply from Ecrater

The merchant provided the following tracking number through USPS: 92612903396157000101407062. The tracking number indicates that the package was submitted to the courier on 12/15 and is currently in transit.

Rated 1 out of 5 stars

Stay Away From The Metallicat Store

Ordered a tapestry from "The Metallicatstore" two weeks ago (12.13.2024) and have received zero information of any kind regarding the status of the order. I attempted to email them to see if they could give me a heads up but, zero response. No emails, no tracking or shipping info, or any contact of any kind after 11 days. I'd definitely be leery about ordering from this site. It appears it is nothing more than a scam. I never even received a confirmation containing my order number. Not a happy camper. I wont be ordering from here again.

13 December 2024
Unprompted review
Ecrater logo

Reply from Ecrater

The seller provided the following tracking number: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=RR809714712PE. It looks like the order is currently in transit in Florida.

Rated 1 out of 5 stars

Problems with order

Ordered and everything seemed to be going ok..
The first tracking number for order came, but didn't marry up with any Chinese delivery sites, and that order has become 'missing'
Second order placed, could not get a tracking number or response, but weeks later (when messages finally answered) soon became obvious that second order not dispatched and I'm not sure if it ever was..
Cancelled order, and pushed refund and complaints policy with Ecrater...

Thankfully, seller refunded (after persistence) but never any response from Ecrater.

There are bargains on Ecrater, but it seems very marmite - if it goes well it 5/5 but any problems its 0/5

My one star was getting the refund, else it would be nil
Beware!!!

10 November 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this seller. There is only one order under your name and it appears to be refunded on 12/04 by the merchant. Ecrater is not involved into handling and shipping orders. These actions are performed by the respective merchants.

Rated 1 out of 5 stars

No way to see order once placed

There is no way to view your order online, once placed. All you get is an email to notify you that you have placed an order. From then on, you’re reliant on email from the seller.

If the seller ignores you or does not communicate well, there is nothing that you can do.

The issue with not being able to see your order online is that there is no way to manage it.

The email included a message from the seller that I should add a phone number.
Where and how do I do that? There is no way for me to edit the order. There is no central data source.

Want to know the status of your order?
Too bad. All you can do is monitor your email to see if the seller has notified you.

I would advise you not to use Ecrater.

26 November 2024
Unprompted review
Ecrater logo

Reply from Ecrater

For simplicity, buyers on Ecrater are not required to register or create buyer accounts. The order notification email includes not only the order details but also a link that the buyer can use to contact the seller directly. If you need to message the seller, simply click the link or copy and paste it into your browser to write your message. Buyers also receive a separate email with a feedback review link, should they wish to leave a review for the merchant.

Rated 1 out of 5 stars

I never received the item I purchased…

I never received the item I purchased and the seller isn't listed (or searchable, evidently!), so I am just out the money...for a birthday gift...for my daughter.

31 May 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are not able to locate your order. Please contact and let us know about your Ecrater order number or the email associated with the order.

Rated 1 out of 5 stars

Ordered on Oct 12 from iloveyou still…

Ordered on Oct 12 from iloveyou still have not recd order and no response from seller after numerous attempts to contact them very unprofessional will dispute charge with cc company

12 October 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this seller. We requested an order status for your order from the merchant but have not heard from him. As a result his account has been suspended. Please file a chargeback for this transaction. The bank will open a case and the seller will need to reply to it too.

Rated 1 out of 5 stars

I purchased the whole Voltron Legendary…

I purchased the whole Voltron Legendary Defender Series and they gave me a flippin flashdrive instead of discs that I wanted. Stupid just stupid

21 October 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are not able to find order under your name. Could you please provide your order number or email address you use to place the order?

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