Ecotricity Reviews 

Good communication, good service, app works well, happy to continue as their customer!

A truly green company doing their best to protect the environment in every way. Also straight forward and accurate billing.

They may be a green company but amazingly, despite having a smart meter, you can't see your daily or weekly spend on gas or electricity. You can only see usage.
Surely being able to see what you're spending daily is a bare minimum requirement.
When I asked I was told there were no plans to introduce this !! Very poor.

I like the ethical aspect of this company and have been with them for twenty years nearly but don’t expect any help from their staff. I have had a dreadful time trying to switch my tariff, it would have been easier (and cheaper) to just switch to another company. And as for Microtricity! Don’t get me started!! They are costing me a fortune but I’ve given up the fight. I just don’t have the willpower. I’ve given five stars because I don’t like leaving bad reviews but really their Stroud office needs some training

Ross from ecotricity said he would reply with solar panel payment and he did within an hour by email, excellent

I've been with Ecotricity for decades now, how old are they!?
It's part of my Spiritual Awareness, & i'm feeling good, thank you Ecotricity for being clean in a dirty world.

Everything you want from an energy supplier. Not destroying our planet, customer service is impeccable, such an easy & stress free company to deal with. Highly recommend.

Friendly staff, eco-friendly products, competitive pricing. If a few more people would consider how the power they use is generated, perhaps our weather would be more stable

Absolutely agree with the first paragraph of Trustpilot's review summary, which said: " .... reviewers had a great experience with this company. Customers frequently praise the staff for being polite, helpful, knowledgeable, and professional, making interactions pleasant and effective. Many people highlight the exceptional customer service, noting its efficiency and the personalised, understanding approach. Reviewers are also impressed with the quick response times, finding it easy to connect with a human representative."
Worth paying a little more than some companies for this level of service and the company's ethos in promoting and installing green energy solutions.

Nice enough people on the phone trying to help but awful awful payment and automated systems. Was constantly stuck on the phone being passed around or given minutes of irrelevant information from a recording, having to type in hundreds of numbers like it was 1980's to top up - signed up online, but then no way to pay, downloaded the app, was broken. Tried setting up monthly payments like every other provider there is but told to stick on pay as you go.

They reset our payg meter twice, once when just moving in and again after they put a new meter in. Both times we had ~£50 on the meter that got reset to £5.

And after looking into it their owner is a complete fraud of a climate activist - 'green' gas supporter, campaigned against green MPs trying to score himself a peerage, just in general a bit of a kn*b by all accounts.

Our new house was set up with ecotricity. Easy decision to switch after a couple very very tedious weeks with them.

I called Ecotricity to arrange to switch my electricity supplier from OVO to Ecotricity, and spoke with Liyarna, who explained everything in a very clear and concise manner, and the switch went through without any problems at all.

This is an edited review. I received a £140 early exit fee because I switched to a new tariff 2 days early. I called the support hotline but was told there was nothing they could do.

I escalated and Emma from Ecotricity put everything right for me! I was very stressed about the unexpected bill and thankfully this has now been removed. Thank you Emma!

Excellent service. The changeover from my previous supplier went smoothly and on time. Also good to be with a company that obviously cares about the climate crisis and works to alleviate its causes.

I have just been through the process of switching to Ecotricity, and hit a snag in the on-line application process. I then called the company and was delighted with the help given by Emily as we completed the switching process by telephone. So my first impression is of excellent customer service, treated with efficiency, courtesy and helpfulness.

In 40 plus years of paying utility bills I have just come off the phone with a gent called Richard who spoke clearly, did his job quickly and effectively and was so professional. Best Customer Support I have had in 40 years

I switched to Ecotricity about 4 months ago,it was all very smooth. I now pay for what I use each month which as a pensioner is helpful. The customer service is good, quick response and helpful staff. I have no regrets about switching. Green energy is the future so get onboard!

Useless billing system. Constant issues with direct debit. Incredibly they dont have any control over being able to cancel a direct debit that would have been a double charge. Attempted to charge me twice for one bill then cancelled my direct debit when I have already paid. Avoid.

Quick and easy to switch from our current supplier. Customer service were amazing..especially in comparison to OVO who's customer service is shocking.

Great service and at the same time helping to protect the environment. Always recommend.

I was forced to be with Ecotricity after buying my flat for a year.
Ecotricity never got in touch to mention they were my energy provider, so for a year I believed I was with Octopus until Octopus raised that I was paying for electricity for the wrong flat.

Behold, when I contacted Ecotricity I found out that they estimated my bill to be in the thousands, where other providers would’ve been far less. And because I’d never heard from Ecotricity, I had no idea the rates I was paying.

I disputed their initial meter reading when I moved in, but they were having none of it.
And as soon as I switched to octopus(properly this time) they let me know my meter reading needs replacing. Go figure right?

I will never ever recommend this company after the money they’ve forced me to pay despite their poor communications.

However, their customer service was responsive and isn’t to blame.